Western union refunded my account which is awesome but what I didn't like was that the transfer fees weren't refunded and now as I initate my withdrawal again I'm being charged double, what's the logi... See more
Company replied
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Review summary
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Reviews shaping this summary
It is now Monday and payz have said my funds are being processed but have then went onto to put my account under restriction blocking me access to live chat with there colleagues on the app. I have... See more
Company replied
Withdrawal is still in pending status even after 3 days. I have submitted withdrawal on 20th May, it’s 23rd May today, still the payment is in pending status,it’s not yet processed by Payz site.... See more
Company replied
Company details
Written by the company
A simple global payment solution that lets you send, receive and manage your money in multiple currencies. And it works everywhere.
Contact info
United Kingdom
- payz.com
2.9
Average
246 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently started using Payz debit…
I recently started using Payz debit cards and their payment accounts, and I must say, it has been amazing. The convenience and reliability of Payz have completely changed the way I manage my money. The card works everywhere, making it super easy for both online shopping and in-store purchases. The mobile app is straightforward and helps me keep track of my spending effortlessly. Plus, I feel secure with their instant transaction alerts and fraud protection.
12 July 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts!
We are delighted to hear that our platform has met your expectations!
You sorted out the issue with in a…
You sorted out the issue with in a short amount of time so I am happy.
8 July 2024
Unprompted review
Reply from Payz
Hi! Thank you for leaving a review about your experiences with our platform!
We are glad to hear that you have been satisfied with our services!
Silver account holder meaning quicker…
Silver account holder meaning quicker responce times however I'm constantly contacting payz and waiting over a day for a responce.
Also card keeps getting temporary blocked.
Also waited 3 days so far for money to come into the account.
Work full time and still have issues with this company so have to email on a daily basis.
29 June 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience on our platform! We are sorry to hear that your experience with Payz has not been as satisfying as expected.
Please kindly allow us to clarify that due to regulatory requirements, some payments may be subjected to an additional review which is conducted as soon as the payment has been received within our system. As part of the review, in case any additional information is required, our customers are contacted immediately. Please let us affirm that our aim is to process all transactions as efficiently as possible.
We are glad to see the required information for the transaction received in our system on 28.06.2024 has been provided by you and can confirm it has been forwarded to the respective department for a review and to proceed with the transaction. Please let us assure you an update will be provided via email as soon as possible during the regular business hours.
We have also reviewed your card and are happy to see that following it being temporarily locked due to security reasons any restrictions from the card have been lifted. For more details regarding your card, please consult our email to you from 25.06.2024.
Please let us offer our apologies for any inconveniences and frustration caused due to the review process and the response time. We always aim to respond to the queries of all of our users as soon as possible, namely, within a day.
Used them and their customer support is…
Used them and their customer support is awful
10 June 2024
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback! We are deeply sorry to hear that your experience with our services has not left you as satisfied as expected.
Our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible and assist you with any queries or experienced issues.
You may consider that Payz has a Formal Complaints Procedure in place in order to ensure the quality of our services. You may find our Complaints Policy in the following page: https://payz.com/policies-ips/complaints-ips/.
my money gone
13 June 2024
Unprompted review
Reply from Payz
Hi! Thank you for rating our platform!
Unfortunately, we couldn’t locate your account based on the information provided, therefore, we have reached out to you via Trustpilot to gather additional information. Alternatively, you may contact our 24/7 Customer Support Team via e-mail: customersupport@payz.com.
We’re here to assist and resolve any concerns you may have.
Multiple blocking of account and money
Payz unjustifiably blocks the money for many days. After sending the required documents, bank statements and confirmations, the account was blocked once again after a few days. I do not recommend anyone to use the services of this company. Unless you want to get rid of your money.
6 June 2024
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback! We are deeply sorry to hear that your experience with Payz has not left you as satisfied as expected.
Please let us clarify that as a regulated Electronic Money Institution we are obliged to regularly review our customers’ accounts and billing activity to ensure the security of our system and our users and to comply with the applicable laws and regulations. Our aim though is to make sure any issues are resolved as soon as possible.
Unfortunately, we could not locate your account upon the information you provided us with in your review. We have reached out to you via Trustpilot requesting your account details, so we could look into the issue further.
Convenient account funding including…
Convenient account funding including funding via cryptocurrencies. There is a possibility of delivery of a physical debit card.
27 May 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are happy to hear that our services have left you satisfied!
I was not able to transfer money from…
I was not able to transfer money from the Payz Account to gambling websites. I kept getting error messages. I hope the situation has changed since the last time.
10 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your feedback, it is highly appreciated as it helps us to improve our platform! We are sorry to hear that your experience with Payz has not been as satisfying as expected.
Upon review of your Payz account we have concluded that there aren't any transaction attempts to a gambling merchant recorded on your Payz account. In order to assist you with the failed transaction attempts to a specific merchant, please consider specifying the merchant or any details identifying it to us via email at customersupport@payz.com. If possible, we would also advise you to send us a screenshot of the error message. Please kindly note that the option to transfer to and from merchants remain further available on your Payz account.
I have been really happy with my…
I have been really happy with my experience at Payz the customer support have been really helpful and replied quickly and my account is fully active and working fine :)
14 May 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are glad to hear that you have enjoyed using Payz!
Tina Morris ...lol!
Tina Morris ...lol!
Check out the picture...
A picture of an Asian bloke!
That's how fake this lot are!
Finally I've managed to get my money transferred out of their grubby hands and into my conventional UK bank account. If you want hassle and trouble....then by all means!
Avoid at all costs..many other companies out there with actual phone lines, no lies and real live chat!
12 May 2024
Unprompted review
Reply from Payz
Hi! Thank you for leaving a review of our platform!
We see that the withdrawal in question has been sent to your bank account on 14-05-2024 and we are glad the issue has been resolved.
Please let us affirm once more that Payz does not aim to mislead our users or potential customers and we collect reviews only for improvement purposes, therefore, all the reviews are genuine.
It has worked first now another of my…
It has worked first now another of my monthly payment has gone in and it has not even credited my acccount neither do they reply to my emails!!!as soon as this comes im changing bank
11 May 2024
Unprompted review
Reply from Payz
Hi! Thank you for taking the time to share your feedback, it is highly appreciated as it helps us to improve the platform! We are deeply sorry to hear that your experience with Payz has not left you as satisfied as expected.
Please let us affirm that our Team aims to process all payments as promptly as possible - within the applicable time frame visible on your Payz account. However, some transactions require an additional review conducted by the respective department due to the specifics of the transaction.
In addition, our 24/7 Customer Support Team aims to reply to our customers' queries as promptly as possible, namely, within 1-2 business days.
To assist with the case in question we have reached out to you via Trustpilot to gather additional information, as we could not locate your account based on this review.
I am writing this at a stage of…
I am writing this at a stage of frustration.
I have only been using PayZ for a month and it's gone fine other than the 80p charge for transactions if you want to deposit into a betting site etc but that's what they charge.
My issue here is I won some money and I have tried to withdraw from the account into my bank and been met with contact customer services, we will need to review this etc. I have broken no rules and I have used my account for online purchases as well, clearly noted on my statement which I selected when I signed up. I had someone speaking to me initially via email but now I am just getting automated messages.
I might be jumping the gun here but it's a real concern that a company can withhold your own money with no fraudulent activity and using it legally just because you want to move it away from their bank, which by the way charges you another £5 for doing so.
I am hoping I am wrong and I will come back and update this if I am but extremely concerned at the moment and would think very carefully before using them.
I have asked to speak to someone on the phone but they don't even respond to that.
26 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your review with us! Please let us offer our sincere apologies for the inconveniences and frustration you have experienced regarding the transaction review process.
Hoping to address the concern you have expressed, please let us specify that in cases, where certain information is needed in order to proceed with the transaction we may request it in accordance with our Terms of Use and the relevant regulatory requirements. To proceed with the transaction in question certain details needed to be clarified, thus the required information was specified in our emails to you. As soon as the relevant information has been clarified, it is possible to proceed with the processing of the transaction. As we see the initial withdrawal request was cancelled upon your request, but the subsequent one has been accepted for processing as the required information was clarified. We appreciate your cooperation regarding the matter.
Please kindly note for your convenience you can see the processing status of your withdrawal anytime under the "Transactions" section on your account. The processing is completed and sent to your bank account within 1-3 business days, followed by that the funds on your bank's end will be credited to your bank account within 0-5 business days. The withdrawal fee is displayed next to the withdrawal option in question and you can also see all our fees and limits here: https://payz.com/account-fees-and-limits/
Additionally, please kindly note that purchases and payouts made directly with Payz merchants by providing them with your 10 digit Payz account number are free of charge. In case though the transaction is made by using Payz card details, the fee for Cash services applies. You can see all our Payz card fees and limits here: https://payz.com/card-fees-limits/
Although our customer support is sadly not offered via phone, please do not hesitate to contact us via email at customersupport@payz.com or via the Live Chat function regarding your Payz account anytime in order to be assisted by our 24/7 Customer Support team.
Money not received
I have been sent £200 and it has come out of there account and they have confirmed everything is in order but I have not received anything and I’m not getting any response…
26 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are sorry to hear that your experience with Payz has not left you as satisfied as expected.
We would like to take this opportunity to inform you that our Team aims to process all transactions as efficiently as possible. However, some payments may be a subject to an additional review conducted by the respective department. This process is fulfilled in accordance with our Terms of Use and aims to ensuring the security of our platform and our customers' accounts.
In addition, please note that our Team aims to reply to our customers' queries as promptly as possible, usually within 48 hours. Please do not forget to check your spam folder as well, as sometimes our emails end up there.
Having located your account, we determined that the payment in question is currently under review. Please stay reassured that we’ll provide you with updates as swiftly as we can.
Support is fast.
Always thank you for your help.
Support is quick and helpful.
18 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review and kind words! We are glad to hear that you have enjoyed our services!
If i needed to contact Payz for any…
If i needed to contact Payz for any issues or occurrences the team responded in lightning speed time!
17 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your thoughts! We are happy to hear that our services left you satisfied.
My experience using Payz is nothing but…
My experience using Payz is nothing but outstanding, my withdraws are always processed straight into my account
21 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are happy to hear about your satisfaction with our services.
Company is good but They cancelled mu…
Company is good but They cancelled my credit card .
11 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with our platform! Upon reviewing your Payz account we have determined that your Payz card was cancelled upon the card issuer's decision to discontinue supporting Payz cards in your country of residence.
We are deeply sorry for the inconveniences caused by ceasing to provide Payz cards in your region. We are though always looking for new ways how to improve and offer a broader range of service to our customers. We are thus very thankful to you for sharing your thoughts as it helps us to improve.
Hi have taken the payz voucher in…
Hi have taken the payz voucher in dundle website and it's from new zealand. However voucher not taking in deposit. Giving error while uploading the money. Write so many emaile however no response. Please help me with voucher and it's cost me 100 euros.
11 April 2024
Unprompted review
Reply from Payz
Hi! Thank you for sharing your experience with Payz and bringing it to our attention! We’re sadden to hear about your unfortunate experience with the ecoVoucher.
Unfortunately, the ecoVoucher deposit option is currently not available in your country of residence, therefore it will not be possible to redeem the voucher to your Payz account.
Upon locating your account and reviewing the correspondence held, we found out that our Team has reached out back to you several times regarding the next steps that need to be taken to have your ecoVoucher purchase refunded. We have also already taken the appropriate steps from our side to facilitate the refund of your ecoVoucher.
Please kindly forward to customersupport@payz.com your e-mail correspondence with the re-seller to resolve the issue as promptly as possible.
We apologize for the inconveniences and hope for your understanding and cooperation!
This bank is actually the worst ever so…
This bank is actually the worst ever so I was exactly a payment from Dwp which didn’t go in so I had to chase them up for them to take 5 days to even email back as they don’t have a phone number asking me who Dwp is and what’s the payment for ect so I explain yet to wait god knows how long again for a response i juts don’t understand how you run a business so poorly any transfur a friend had sent to me they question it just stupid and when does it take 5 days for a simple transfur just had noting but hassle since open this account 😡
25 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for for sharing your experience with our platform. We are sorry to hear that your experience with Payz has not been as satisfying as expected.
Please kindly consider that upon receiving a third party deposit clarification of some details may be needed. Upon receiving the required information we aim to review and proceed with the deposit as promptly as possible.
Unfortunately, we could not locate your account upon the information you provided us with in your review. We have reached out to you via Trustpilot requesting your account details, so we could look into the issue further.
Best bank for me
I have been used this bank for over 2 bank and i have best experience with them keep it up guys
20 March 2024
Unprompted review
Reply from Payz
Hi! Thank you for your review! We are glad to hear that you have enjoyed using Payz!
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