All engagement with the team is useful, any questions I have are answered at a level I understand. Their advice is always excellent and understandable. I just had a an hour call with Michael and he w... See more
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Review summary
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What people talk about most
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Sam provided outstanding support at the Paystream Helpdesk. From the moment I reached out, they were patient, courteous, and genuinely committed to helping me. They explained everything clearly and en... See more
Company replied
I can thoroughly recommend PayStream, having been with them a few times. They explain everything clearly & simply, their communication is great and customer service absolutely top notch. If I ever h... See more
Company replied
I spoke with Alex at Paystream today. He was very knowledgeable and patient on the call and went through things clearly, particularly as I am new to contracting processes. He was able to answer all my... See more
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Company details
About PayStream
Written by the company
We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…
1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.
2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.
3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.
4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.
5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.
6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.
7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.
8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.
PayStream
Written by the company
- Voted the UK's Best Umbrella Company & Contractor Accountant
- PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.
Contact info
Mansion House, Manchester Road, WA14 4RW, Altrincham, United Kingdom
- 0161 929 6000
- info@paystream.co.uk
- paystream.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from PayStream
Thank you Michelle, we really appreciate the kind feedback and 5 stars.
- The PayStream Team.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Kirsty was really helpful and friendly. She explained everything about my pay clearly before I start my new job and answered all my questions. Great communication and excellent support. Thank you!
6 August 2026
Unprompted review
Reply from PayStream
Thank you Rujina, we really appreciate the excellent review and kind feedback.
- The PayStream Team.
Great experience.
Actually speaking to a polite, well spoken person that I can completely understand and that explains things perfectly well. Paystream seem to be very efficient and Matt who rang me today, is exactly the sort of individual that makes life easier. Well done Matt! Impressive…..
5 August 2026
Unprompted review
Reply from PayStream
Thank you David, we really appreciate the excellent review, it's great to hear your kind words about the team and we will be sure to pass them on.
- The PayStream Team.
Friendly and straightforward onboarding…
Friendly and straightforward onboarding process with a lot of extras that benefit the customer.
5 August 2026
Reply from PayStream
Thank you Helen, it's fantastic to hear how friendly and straightforward your experience has been.
- The PayStream Team.
Great service and everything explained…
Great service and everything explained very well
3 August 2026
Reply from PayStream
Thank you Dean, we really appreciate the excellent review and kind words.
- The PayStream Team.
Clear communication and support for new…
Clear communication and support for new contractor sign up. Would recommend.
5 August 2026
Reply from PayStream
Thank you Andrew, we really appreciate the excellent review and recommendation to other contractors.
- The PayStream Team.
Reply from PayStream
Thank you for the great review Emmanuel, we really appreciate the kind words.
- The PayStream Team.
Professional-led service
Prompt and direct answers to questions leaving out unnecessary info and detail.
4 August 2026
Unprompted review
Reply from PayStream
Thank you for the excellent review, we really appreciate the 5 stars.
- The PayStream Team.
Reply from PayStream
Thank you for the excellent review Fiona, we appreciate the kind words and will be sure to pass them on to the rest of the team.
- The PayStream Team.
Clear communication and perfect…
Clear communication and perfect support. Very helpful at explaining things and keeping me and my records up to date. Proactive when required and above all they paid me efficiently and my taxes were always perfect.
30 July 2026
Reply from PayStream
Thank you for the excellent review, we are so pleased to hear how clear and helpful the team has been.
- The PayStream Team.
Paystream solution finder
Although it was a short time with Paystream, timing and promptness with attention to detail and solving issues were 100%.
12 June 2026
Reply from PayStream
Thank you Sam, we really appreciate the great review and are happy to hear how prompt and professional the team has been.
- The PayStream Team.
Efficient and straightforward
Efficient and straightforward! Jordan was really helpful and answered all my queries
3 August 2026
Unprompted review
Reply from PayStream
Thank you for the excellent review, we are so pleased to hear how efficient and straightforward the team has been.
- The PayStream Team.
Reply from PayStream
Thank you Rachel, we really appreciate the excellent review.
- The PayStream Team.
Great Customer Service
Payments on time and Customer Services responsive to questions and any issues. Would recommend PayStream.
30 July 2026
Reply from PayStream
Thank you Peter, we really appreciate the great review and are happy to hear that you would recommend us to other contractors.
- The PayStream Team.
Reply from PayStream
Thank you for the excellent review, we are pleased to hear the team has been so informative and helpful.
- The PayStream Team.
Fast, efficient and clear
Fast, efficient and clear process with relevant support and guidance from the team as required to onboard
30 July 2026
Reply from PayStream
Thank you Gillian, we are pleased to hear the team have been so fast, efficient and clear.
- The PayStream Team.
knowledgeable and confident
knowledgeable and confident. Thank you Jordan
3 August 2026
Unprompted review
Reply from PayStream
Thank you for the excellent review, we really appreciate the kind feedback.
- The PayStream Team.
Jordan was very professional and…
Jordan was very professional and thorough with his explanation of the pay system. Made it all very clear.
3 August 2026
Unprompted review
Reply from PayStream
Thank you Cam, we really appreciate your kind words and will be sure to pass them on to the rest of the team.
- The PayStream Team.
I had a good experience with PayStream…
I had a good experience with PayStream overall. The onboarding process was smooth, and payments were made on time without any issues. Their customer support team was responsive and helpful whenever I had questions, and they guided me through the process clearly. The online portal was easy to use, making it simple to access payslips and manage documents. Overall, PayStream provided a reliable and professional service, and I would recommend them to anyone looking for an umbrella company.
30 July 2026
Reply from PayStream
Thank you for your excellent review, we really appreciate the kind words and are pleased to hear that you would recommend us to other contractors.
- The PayStream Team.
The onboarding was so quick and easy
The onboarding was so quick and easy. The support communication is excellent to help with any queries, timely payments and easy to manage timesheets
30 July 2026
Reply from PayStream
Thank you Rahmatullah, we are so pleased to hear how quick and easy it was to onboard with our umbrella company.
- The PayStream team.
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