Banner for PayStream

PayStream Reviews 

5,233
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,052 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and knowledgeable agents for explaining financial processes clearly and making the entire onboarding journey completely straightforward. Reviewers also highlight the highly responsive customer service teams and efficient online portal tools that make managing daily tasks simple and stress-free. Furthermore, people appreciate the dedication shown during annual reviews and welcome calls, noting that representatives always go above and beyond. However, some reviewers noted difficulties when dealing with complex payroll queries, unexpected tax code issues, or non-standard financial arrangements. A few people also experienced communication gaps and felt unsupported by customer care when attempting to resolve specific expense reimbursements.

What people talk about most

Staff

Customers expressed great satisfaction with the staff, frequently highlighting their polite, helpful, and... See more

Service

People report positive experiences with service, highlighting that the support team provides responsive,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting attentive, polite, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth onboarding process and highly supportive... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All engagement with the team is useful, any questions I have are answered at a level I understand. Their advice is always excellent and understandable. I just had a an hour call with Michael and he w... See more

Company replied

Rated 5 out of 5 stars

Sam provided outstanding support at the Paystream Helpdesk. From the moment I reached out, they were patient, courteous, and genuinely committed to helping me. They explained everything clearly and en... See more

Company replied

Rated 5 out of 5 stars

I can thoroughly recommend PayStream, having been with them a few times. They explain everything clearly & simply, their communication is great and customer service absolutely top notch. If I ever h... See more

Company replied

Rated 5 out of 5 stars

I spoke with Alex at Paystream today. He was very knowledgeable and patient on the call and went through things clearly, particularly as I am new to contracting processes. He was able to answer all my... See more

Company replied


Company details

  1. Accounting Firm
  2. also in
  3. Accountant
  4. Payroll Service
  5. Tax Advisor
  6. Tax Preparation
  7. Tax Preparation Service

About PayStream

Written by the company

We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.

Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…

1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.

2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.

3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.

4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.

5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.

7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.

8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

PayStream

Written by the company

Voted the UK's Best Umbrella Company & Contractor Accountant
PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,233)

1,024 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Great Service. Called me back within minutes of raising an enquiry and everything sorted out quickly and easily overt a few calls

3 September 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the kind words, it's great to hear you've had such an excellent experience.

- The PayStream Team.

Rated 5 out of 5 stars

Top Service

I have been really impressed with the level of service PayStream has provided. They answered any queries I had with haste and to a very good standard. I was always paid correctly and on time.

10 August 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Grace, we really appreciate the excellent review for our umbrella company and are happy to hear how great the team has been.

- The PayStream Team.

Rated 4 out of 5 stars

Matt was clear and concise in…

Matt was clear and concise in information he shared and able to answer questions I had

17 September 2026
PayStream logo

Reply from PayStream

Thank you for the great umbrella company review and kind words about the team.

- The PayStream Team.

Rated 5 out of 5 stars

I’ve recently onboarded with PayStream

I’ve recently onboarded with PayStream and wanted to share my experience. The staff I spoke with were super helpful, and the whole process felt organised and professional. Within minutes I received clear, structured emails with all the information I needed, which made everything feel easy and showed genuine customer care.

The portal access process is intuitive with a clean UI, and I was taken through each option step-by-step to make sure I felt familiar and ready for my first working day. It’s exactly the smooth, modern experience I’d expect from an umbrella company — truly first class.

I really appreciate the effort from the customer care team and commend them on how well they supported me throughout onboarding.

16 September 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Cheri, we are so pleased to hear the staff have been so professional and helpful and we really appreciate the 5 stars.

- The PayStream Team.

Rated 5 out of 5 stars

Highly recommended!

Have used before, when Ltd, still excellent as an umbrella agency.

Responsive, efficient, competitive.

Highly recommended!

10 September 2026
PayStream logo

Reply from PayStream

Thank you Karl, we really appreciate the recommendation for both our umbrella company and accountancy services.

- The PayStream Team.

Rated 5 out of 5 stars

Efficient

Efficient, delivered fast and explained well

15 September 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Very good

Very informative and customer focused. Well done. Chas was great.

9 September 2026
PayStream logo

Reply from PayStream

Thank you Mike, we really appreciate the excellent review and 5 stars.

- The PayStream Team.

Rated 5 out of 5 stars

All round great.

Always paid on time. Payroll is audited. Great communication and customer service. Would highly recommend.

10 September 2026
PayStream logo

Reply from PayStream

Thank you Wendy, we really appreciate the excellent review and are pleased to hear that you would recommend us to other umbrella company contractors.

- The PayStream Team.

Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience with Paystream. They have been professional, provided a reliable service, and delivered what was described in their product offering.

Their payment process has been very prompt, and I have also been impressed by how quickly they handled last-minute changes. On one occasion, they were able to accommodate a late change and still make the payment on the same day, which I really appreciated.

This level of service is not something I have always experienced with other umbrella providers. I would happily recommend Paystream to both new and experienced contractors looking for a professional and reliable umbrella company.

10 September 2026
PayStream logo

Reply from PayStream

We really appreciate the excellent review and are so pleased to hear how great your experience has been with our umbrella company and thank you for your recommendation to other umbrella company contractors.

- The PayStream Team.

Rated 5 out of 5 stars

The whole process is easy and…

The whole process is easy and streamlined. Agents explain everything in detail. Agents proactively call to propogate process.

10 September 2026
PayStream logo

Reply from PayStream

Thank you Neville, we really appreciate the excellent review and 5 stars.

- The PayStream Team.

Rated 5 out of 5 stars

Fantastic and responsive!

Fantastic and responsive service with a smile, no pun pure fun to engage with Paystream!
Been with them for a year now, with no issues whatsoever!

10 September 2026
PayStream logo

Reply from PayStream

Thank you Ola, we are so pleased to hear how friendly and responsive the Customer Care team has been and really appreciate the review.

- The PayStream Team.

Rated 5 out of 5 stars

I just felt all my needs were sorted…

I just felt all my needs were sorted and accepted in Professionally way.Instructiod were very easy to follow.
Whoever spoke to was very helpful and very patient to me.
They got their time to address my needs of which i ended up trusting your company
Thank you

9 September 2026
PayStream logo

Reply from PayStream

Thank you Eunice, we are so pleased to hear how professional and helpful the team has been.

- The PayStream Team.

Rated 5 out of 5 stars

I have been with Paystream for nearly…

I have been with Paystream for nearly 10 years now, every interaction with them has been positive. The team are knowledgeable and have been very helpful. Great service.

8 September 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the excellent review and are so pleased to hear how great your experience has been over the last 10 years.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent service and smooth payment process

PayStream made my contracting experience effortless. Their customer service team was responsive, and payments were always processed on time. I’d highly recommend them to anyone looking for reliable umbrella services.

10 September 2026
PayStream logo

Reply from PayStream

Thank you for the Rizwan, we are so happy to hear that you would recommend us to other umbrella company contractors.

- The PayStream Team.

Rated 5 out of 5 stars

Quick and efficient

10 September 2026
PayStream logo

Reply from PayStream

Thank you for the excellent review, we are so pleased to hear how quick and efficient the team has been.

- The PayStream Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look