PayStream Reviews 

I’m new to contracting and to working through an umbrella company, so there was quite a lot for me to understand at the beginning. My experience with PayStream so far has been really positive. Everything has been handled quickly and efficiently, with clear communication throughout.

Sam and Tyrell have both been fantastic: friendly, knowledgeable, responsive and genuinely helpful. They’ve taken the time to answer my questions and explain things clearly without overcomplicating them, which has made the whole process much easier to navigate as someone completely new to contracting.

I’ve felt well supported throughout the onboarding process and would definitely recommend PayStream, particularly to anyone starting out as a contractor for the first time.

Friendly straight to the point and helpful

Your data is confused with and shared with others, they create unnecessary data and profile. So easy to have you ID stolen via these jokers.

No idea what GDPR is, nor do they have an officer for this ( a legal requirement).

Very well spoken and patient, answered all my questions.
Very professional.

I have graded Paystream only 1 star. Using Paystream as my umbrella company, I recently asked them to pay an element of my earnings into my private pension scheme under the salary sacrifice scheme. This was all set up efficiently and I read and signed the relevant terms and conditions.
When I received my payslip, I discovered that Paystream had retained 25% of the employers national insurance saved for themselves, in addition to the standard payroll processing fee.
I questioned this on the grounds that:
- there was nothing in the salary sacrifice terms and conditions to state this was their policy; and
- the employers national insurance saving isn't really theirs to take - whilst legally I am an employee of Paystream, I fund all of my employment taxes through my day rate, in reality Paystream are engaged to provide a payroll service. The national insurance saving, whilst it may be legally an employer saving, in the case of an umbrella company is not morally theirs to keep.
Paystream did offer a gesture of goodwill to revise my payslip to exclude the salary sacrifice payment - but this meant I got none of the employers NI saving - so was worse off than before. Needless to say, I declined this offer.
In summary, I would urge extreme caution in dealing with Paystream based on this experience. The terms and conditions are at best misleading and the policy of retaining money which isn't morally theirs is underhand.

Very efficient and responsive. A great service any thanks

Great Service. Called me back within minutes of raising an enquiry and everything sorted out quickly and easily overt a few calls

I have been really impressed with the level of service PayStream has provided. They answered any queries I had with haste and to a very good standard. I was always paid correctly and on time.

Matt was clear and concise in information he shared and able to answer questions I had

I’ve recently onboarded with PayStream and wanted to share my experience. The staff I spoke with were super helpful, and the whole process felt organised and professional. Within minutes I received clear, structured emails with all the information I needed, which made everything feel easy and showed genuine customer care.

The portal access process is intuitive with a clean UI, and I was taken through each option step-by-step to make sure I felt familiar and ready for my first working day. It’s exactly the smooth, modern experience I’d expect from an umbrella company — truly first class.

I really appreciate the effort from the customer care team and commend them on how well they supported me throughout onboarding.

Have used before, when Ltd, still excellent as an umbrella agency.

Responsive, efficient, competitive.

Highly recommended!

Efficient, delivered fast and explained well

Great service and support

Very informative and customer focused. Well done. Chas was great.

Always paid on time. Payroll is audited. Great communication and customer service. Would highly recommend.

Staff are very professional & approachable.

I have had a very positive experience with Paystream. They have been professional, provided a reliable service, and delivered what was described in their product offering.

Their payment process has been very prompt, and I have also been impressed by how quickly they handled last-minute changes. On one occasion, they were able to accommodate a late change and still make the payment on the same day, which I really appreciated.

This level of service is not something I have always experienced with other umbrella providers. I would happily recommend Paystream to both new and experienced contractors looking for a professional and reliable umbrella company.

The service i received from Paystream is fantastic.