I reached out to Payop support once just to confirm a detail about payout timing. They replied with a clear explanation instead of a generic response, which I appreciated. The payment was processed sh... See more
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Their requirements are ridiculous. They rely on traffic approval rather than actual sales. Lol skip
Company replied
PayOp chased our company for months and even pre approved our project. Once we agreed to start verification, the process turned into an endless and painfully limited compliance loop that was impossi... See more
Company replied
I signed up to Payop mainly to test it as an alternative gateway. After a few successful transactions and a smooth payout, I decided to keep using it. I appreciate the simple layout and the fact that... See more
Company replied
Company details
Written by the company
Payop is a licensed payment service provider. We help businesses collect online payments from their websites. Payop Checkout integrates more than 500 international and local payment options. Payop develops a Pay by Bank solution - fast and secure A2A transactions in Europe and the UK. We use Open Banking technology backed up by our own payment modules. Payop Team constantly analyzes transactions and tests new ideas to build a comfortable payment flow. As a result, thousands of payers choose Pay by Bank every day for their online shopping. While we are working to ensure payments go through smoothly, occasional issues can happen. If you ever have a question or problem, don’t worry – we’re here to help! Just email our team at support@payop.com, and we’ll be happy to check everything and assist you.
Contact info
Breach of guidelines
Easy and fast onboarding without a lot…
Easy and fast onboarding without a lot of papers, various payment methods, and good geo coverage. Like this service.
30 December 2023
Reply from Payop
Dear Lily,
Your positive feedback means a lot to us.
We appreciate that you've noticed our fast onboarding process and availability of payment methods.
Thank you for choosing Payop as your payment partner!
Kind regards,
Payop Team
The new Teams feature is a great…
The new Teams feature is a great addition; it allows my team members to manage tasks, streamlining our company processes.
18 September 2024
Reply from Payop
Dear Lela,
Thank you for your feedback on our service.
We're thrilled to hear that our Teams feature helps to improve your business processes. It's really important for us to meet our clients' expectations and offer them excellent service.
Thank you for choosing Payop as your payment partner!
Kind regards,
Payop Team
I have been their customer for 2 years…
I have been their customer for 2 years so far, and it was my best choice. One of the recent ones is scheduled settlements, which helped me automate my withdrawals. I do not need to make manual payments anymore; I just made settings according to my needs, and the transfers are processed automatically. Awesome!
6 August 2024
Reply from Payop
Dear Roselyn,
We're grateful for your positive feedback.
We tend to provide excellent service and develop features that may help improve our customers' business processes, and we're thrilled to hear that you're satisfied with them.
Thank you for choosing Payop!
Kind regards,
Payop Team
I run an e-commerce site
I run an e-commerce site, and reaching as many regions as possible is key for my business. Most PSPs handle cards and have small coverage. But Payop offered me solutions for all types of my clients, not just card users. My monthly turnover has grown significantly.
8 September 2024
Reply from Payop
Dear Martin,
Thank you for leaving a positive review!
We’re delighted to hear such feedback from our valued Customer. We tend to provide excellent service and do our best to cover all your needs offering reliable and relevant solutions. Our team is always here to assist you with any questions or issues you may have and it’s our pleasure to help your business grow using our payment methods.
Thank you for choosing Payop as your payment partner!
Kind regards,
Payop Team
No hidden fees or surprises
No hidden fees or surprises. After my account was approved, my manager from Payop sent me all methods and fee details and covered all my questions. It's important that everything is clear starting from the onboarding process. So I've been processing with Payop for almost 1 year.
10 September 2024
Reply from Payop
Dear Liam,
We're glad to hear that you were satisfied with our onboarding process and our team's assistance.
It's one of our top priorities to make all procedures transparent and understandable for our customers, and we sincerely appreciate that you have noticed that.
Thank you for choosing Payop as your payment partner!
Kind regards,
Payop Team
Payop has everything I need --…
Payop has everything I need -- deposits, settlements reports, and easy admin panel. Support is so friendly and polite. I can contact them anytime via Tickets. That's exactly what I need. Thanks).
17 September 2024
Reply from Payop
Dear Customer,
Your kind words are greatly appreciated.
We tend to provide excellent service and do our best to cover all your business needs, including timely assistance.
Thank you for choosing Payop as your payment partner.
Kind regards,
Payop Team
Great service with real people- not a…
Great service with real people- not a chatbot!!! Thanks support team for the quick and helpful response. Can recommend paying via Payop.
16 September 2024
Reply from Payop
Dear Payer,
We're grateful for your positive feedback.
Our team is always ready to help with any questions, and we're thrilled to hear that you appreciated our service.
Kind regards,
Payop Team
Paid with this service a few days ago
Paid with this service a few days ago, and I liked it - the flow is simple and smooth, and I received a notification about successful payment. For sure, I'll use it more.
18 September 2024
Reply from Payop
Dear Payer,
Thank you for taking the time to leave us such a positive review.
We strive to provide superior service, and we’re happy to hear that you were satisfied with it.
Rest assured that our team will keep on the same track and provide excellent service.
Kind regards,
Payop Team
I've used their payment methods a few…
I've used their payment methods a few times. It's quick and easy. The tracking link they send is super helpful too.
2 October 2024
Reply from Payop
Dear Moana,
We sincerely appreciate your positive review!
Our team is constantly working on our service and we’re making every effort to make it excellent. Receiving such feedback is truly rewarding and inspiring for us.
For any assistance or with any questions, feel free to contact us, we will be happy to help you.
Kind regards,
Payop Team
An INSTANT transaction in progress for a week
A 50 euro SEPA INSTANT transaction been “in progress” for almost a week now, with support saying that the transfer hasn’t reach their bank just yet, and that I should wait another couple of working days. By the way, the transaction left my bank immediately.
Guy c’mon, it’s not 90s, even a swift transaction can’t be processing a week, let alone a SEPA INSTANT one.
Avoid this payment service at all costs
Upd: no money was received, i.e. a waste of 50 euros. Never use it
19 September 2024
Unprompted review
Reply from Payop
Dear Klim,
Thank you for sharing your experience with our service.
We understand your frustration regarding the payment delay.
Usually, payments via SEPA instant flow are processed within a few minutes. However, certain factors beyond our control, including internal bank procedures, may affect the payment speed. You can find more information on what can impact the payment process by following our blog article: https://blog.payop.com/payments/8-factors-affecting-payment-speed/.
Your payment didn’t reach our system, and funds must be returned to your bank automatically. Please contact your bank support if you have any issues.
In case you have any additional questions regarding our service, please make sure to contact our team at support@payop.com.
Kind regards,
Payop Team
Stay away
Payment left my bank, never landed to where it needed to go. Payop then emailed to say it couldn’t be processed to the site and told me that my funds will appear back into my account within 5 days. It’s been 2 months if not more and have never seen my money land back into my account. Complete frauds. please stay away from this company. I have used them previously and not had a problem, however after reading other reviews on here and can now relate to them.
30 June 2024
Unprompted review
Reply from Payop
Dear Gina,
Thank you for leaving us a review.
As our manager mentioned in reply to your ticket and according to our system records, your initiated payment failed. Kindly note that if the funds were debited, however, the bank declined the transaction, the funds are automatically credited back to the bank account used to make this payment.
Resolving customer inquiries is a top priority for our team, and we are committed to ensuring customer satisfaction. We attempted to reach out to you via email requesting the proof of payment, but haven’t received a response from you yet. To proceed with the investigation of your case, we kindly ask you to provide us with a reply to our request or send us all the details to our Support team at support@payop.com.
Kind regards,
Payop Team
Top payment partner
Payop has been my payment partner for 3 years so far, and I never regret choosing them. What I like the most is that they do not stay in one place; they constantly improve solutions, prices, account interface.
Their team is also amazing! My questions have never been ignored and have always been answered with explanations and useful details.
2 September 2024
Unprompted review
Reply from Payop
Dear Lesia,
We sincerely appreciate your positive review!
Our team is constantly working on our service and we’re making every effort to make it excellent. Receiving such feedback is truly rewarding and inspiring for us.
For any assistance or with any questions, feel free to contact us, we will be happy to help you.
Kind regards,
Payop Team
Payment pending!
Used to make a payment, my bank (halifax) made an instant transfer, but payop say it is still being processed! I have made hundreds of payments with my bank and within a minute it is showing in the other person's bank, but with payop this is not the case. It happens so often with payop (per reviews I have read) that they have a standard reply that in "rare cases, it may take longer than expected". They have way too many rare cases happening to them, so something must be wrong with payop.
15 August 2024
Unprompted review
Reply from Payop
Dear Paul,
Thank you for your submitted review.
We understand that the processing of your requested payment took longer than you anticipated.
Generally, the payments are processed within a few minutes, however, certain factors beyond our control may affect the payment speed, such as bank’s working hours, the payment scheme it supports, procedures set up on its side, etc.
Our team is continually working on our solutions by adding new methods, improving current ones, and the cases described in the reviews below are indeed rare.
According to our records, your payment was successfully processed, and you can contact the merchant to receive your purchase or clarify the details regarding your order.
Our team is always ready to help and assist with any question, therefore, if you have any open queries, feel free to contact us at support@payop.com.
Kind regards,
Payop Team
Payment pending again happened last…
Payment pending again happened last time waited 2 weeks for a refund they don’t care my bank confirmation was made and they keep saying they waiting on my bank to process it a joke please don’t use this
12 August 2024
Unprompted review
Reply from Payop
Dear David,
Thank you for taking the time to leave us a review.
We understand that the payment processing took longer than you expected and how frustrating that can be.
However, we mentioned in our replies to your tickets, that the processing time depends only on the bank, the payment scheme it supports, and its internal procedures. Usually, such transfers are processed within a few minutes, although there are cases when it may take several business days, and we cannot affect the processing time from our side.
As our team noted, the processing bank declined your payment, and you have already received the funds back.
For more information on what can impact payment speed, refer to our blog article: https://blog.payop.com/payments/8-factors-affecting-payment-speed/ .
Additionally, we kindly ask you to consider amending or deleting your review as the delay was due to the bank’s procedures, not Payop’s, and our team assisted you until the issue was resolved.
Hope for your understanding on the matter.
Kind regards,
Payop Team
Payop are compliant in illegal…
Payop also known as Fintech Decision Pte Ltd are compliant in illegal transactions breaching their very own terms and conditions.
I was targeted by an unlicensed/unregulated casino
'Rolletto' owned by Santeda International in which Payop was their payment processor.
Just some of Payops breached T&C's state...
3. ACCOUNT REGISTRATION
It is strictly forbidden to make payments to or receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. The company may suspend or terminate the Merchant’s Account at any time or refuse to execute or reverse a transaction if it believes that the Merchant directly or indirectly uses or have used his Account for or in connection with illegal gambling transactions. This list is not exhaustive and it is the Merchant’s responsibility to ensure that s/he does not use the company’s services for transactions that may be considered illegal in the Merchant’s jurisdiction.
15. WARRANTIES AND REPRESENTATIONS
The Merchant Guarantees to PayOp that the products/services offered by it shall be in compliance with the local and international jurisdiction
The Merchant warrants and represents that it has all authorizations and/or applicable licenses required for performance of this Agreement and for offering their products/services to End-Users.
8. FRAUDULENT ACTIVITY
Payop is entitled by informing the Merchant to unilaterally annul any suspicious or fraudulent Transaction. In such cases, where law required, Payop may report a fraudulent Transaction to the competent authorities and/or cancel the transaction.
However I can confirm the merchant, Rolletto does NOT hold a license to transact with the UK.
It is a criminal offence under section 33 of the Gambling Act to offer gambling to GB customers without a license.
I have informed Rolletto of their criminal offences but clearly they are a scam/fraudulent website and have not resolved the matter. I have requested a FULL refund of all deposits but they have refused to engage with me.
In light of all of the above I expect PayOp to fully refund all payments taken from my Bank account, and forwarded to fraudulent websites back to me and cease offering your services to Merchants that illegally involve UK customers. Payop have not carried out due diligence on the Merchant in question which therefore makes them complicit in the criminal acts. They have the power in their T&C's to forcefully ask Santeda to refund these transactions!
Payop are absolving themselves from any involvement of this, to which, I have reported them to MAS, their regulator who will take appropriate regulatory action, to FINTRAC and the Better Business Bureau. I will be proceeding much further to all local and national news platforms to raise awareness, and further Canadian/Singapore & UK authorities.
It is illegal for any online casino, regardless of its jurisdiction, to miscode transactions and bypass regulatory measures such as GamStop. While the specific legal frameworks may vary between countries, the practice of miscoding transactions to circumvent self-exclusion schemes like GamStop constitutes fraudulent activity and deceptive practice.
Payop are breaching AML regulations funding this third party casino (and I assume more) through offshore accounts. I believe Payop are already on the radar of Canadian Federal Law. Rolletto and Payop are using layering to conceal and disguise transactions, this obscures the audit trail and provides anonymity, which is a criminal activity.
Payop are required to conduct due diligence on their clients and merchants to prevent the facilitation of money laundering activities and legal responsibilities. This includes understanding the nature of their ‘clients’ ‘Rolletto’s’ business, monitoring transactions and reporting illegal activities to relevant authorities.
Payment service providers, such a Payop, are subject to federal anti money laundering requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Payop are violating these requirements.
I would hope to sort this amicably, however as this does not seem the case I will look forward to a resolution through the acquired authorities.
Please stay away from using any site that uses Payop as a payment processor.
17/07/24
I could have written Payop's reply before they did, a quick copy/paste stating incorrect facts that their Merchants comply with their T&Cs when they don't as they certainly don't have a UKGC license. I'm not sure what interest it is to you protecting them when you have the power to instruct them to refund under breaching your T&Cs. The payments were directed to a UK FCA regulated account
24 May 2024
Unprompted review
Reply from Payop
Dear payer,
Please be advised that Payop’s merchants comply with Payop’s terms and conditions.
Payop is a payment service provider that provides services solely to merchants (websites), and we do not provide goods/services directly to you as the payer except processing the payment to the website. In this case, our involvement starts when you select our payment methods and ends upon successful payment execution.
Payop does not act as a marketplace, guarantor or middleman, but solely a payment processing system. All funds from your purchase are directed straight to the merchant (website). As such, we are unable to authorize refunds or influence the refund process. In your case we forwarded the inquiry to the merchant and received the required confirmations of your order fulfillment.
Therefore, if you are dissatisfied with the goods/services provided by the merchant (website), please contact the merchant (website) directly to whom you submitted your payment for further investigation of your issue.
Kind regards,
Payop Team
Payment still pending...
Tried making a purchase using their payment gateway. After 3 days it's still not come through. Bank said it was immediate on their part. Does it take 24 hours for them to register and they are just completely offline during the weekend? (Send an e-mail to them in the weekend and got an automatic reply that it was outside their business hours). Come on it's not 2000 anymore, it shouldn't take 3+ days to pay for something.
12 July 2024
Unprompted review
Reply from Payop
Dear Thijs,
Thank you for sharing your experience.
We understand your concern regarding the delay in the payment processing.
Usually, the payments are processed within a few minutes however in rare cases, it may take longer than expected, as different factors may have an impact on the process, such as internal bank procedures or bank working hours. Here you may find helpful information on what aspects can affect the payment speed: https://blog.payop.com/payments/8-factors-affecting-payment-speed/ .
Regarding your comment about us being offline on the weekend. The payments are being processed 24/7 without any restrictions set up on our side. The message about non-business hours that you received refers to our Support team schedule, as they provide assistance to the requests from Monday to Friday. But all the incoming requests received on Saturday and Sunday are processed on Monday within a few business hours, and none of the inquiries remain unanswered.
According to our records, your payment was successfully processed, and you received your requested order.
Since the delay was not caused by Payop, we would appreciate it if you could update your feedback rating or add a comment.
Should you have any additional questions or need our assistance, feel free to contact us at support@payop.com. We’re always ready to help.
Kind regards,
Payop Team
I'd really like this new service
I'd really like this new service, recommended to try
4 July 2024
Unprompted review
Reply from Payop
Dear Yuliia,
Thank you for leaving a positive review!
We strive to provide superior service, and we’re happy to hear that you were satisfied with it.
For any assistance or with any questions, feel free to contact us, we will be happy to help you.
Kind regards,
Payop Team
Safe, clear and easy service for your business
For me as a small entrepreneur, who has just started my own business, Payop became a great and easy solution for payments. Safe transfers, easy control. Highly recommended!
3 July 2024
Unprompted review
Reply from Payop
Dear Vitaliy,
Thank you for taking the time to leave us such a positive review.
We strive to provide superior service, and we’re happy to hear that you were satisfied with it.
Rest assured that our team will keep on the same track and provide excellent service.
Kind regards,
Payop Team
I am using Payop for my business needs
I am using Payop for my business needs, they improved their services up to 5 stars, have a lot of alternative methods and keeps adding more, new features and etc. A really trusted partner. Recommend.
3 July 2024
Unprompted review
Reply from Payop
Dear Merchant,
Thank you for leaving a positive review!
We’re delighted to hear such feedback from our valued Customer. We tend to provide excellent service and do our best to cover all your needs offering reliable solutions. Our team is always here to assist you with any questions or issues you may have, and it’s our pleasure to help your business grow using our payment methods.
Thank you for choosing Payop as your payment partner!
Kind regards,
Payop Team
Customer care
Prompt reply to any concern and professional customer care.
25 June 2024
Unprompted review
Reply from Payop
Dear Amani,
Thank you for taking the time to leave us such a positive review.
We strive to provide superior service and are happy to hear you were satisfied with it.
Rest assured that our team will keep on the same track and provide excellent service.
Kind regards,
Payop Team
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