Payop Reviews 

I run an e-commerce site, and reaching as many regions as possible is key for my business. Most PSPs handle cards and have small coverage. But Payop offered me solutions for all types of my clients, not just card users. My monthly turnover has grown significantly.

No hidden fees or surprises. After my account was approved, my manager from Payop sent me all methods and fee details and covered all my questions. It's important that everything is clear starting from the onboarding process. So I've been processing with Payop for almost 1 year.

Payop has everything I need -- deposits, settlements reports, and easy admin panel. Support is so friendly and polite. I can contact them anytime via Tickets. That's exactly what I need. Thanks).

Great service with real people- not a chatbot!!! Thanks support team for the quick and helpful response. Can recommend paying via Payop.

Paid with this service a few days ago, and I liked it - the flow is simple and smooth, and I received a notification about successful payment. For sure, I'll use it more.

I've used their payment methods a few times. It's quick and easy. The tracking link they send is super helpful too.

A 50 euro SEPA INSTANT transaction been “in progress” for almost a week now, with support saying that the transfer hasn’t reach their bank just yet, and that I should wait another couple of working days. By the way, the transaction left my bank immediately.

Guy c’mon, it’s not 90s, even a swift transaction can’t be processing a week, let alone a SEPA INSTANT one.

Avoid this payment service at all costs

Upd: no money was received, i.e. a waste of 50 euros. Never use it

Payment left my bank, never landed to where it needed to go. Payop then emailed to say it couldn’t be processed to the site and told me that my funds will appear back into my account within 5 days. It’s been 2 months if not more and have never seen my money land back into my account. Complete frauds. please stay away from this company. I have used them previously and not had a problem, however after reading other reviews on here and can now relate to them.

Payop has been my payment partner for 3 years so far, and I never regret choosing them. What I like the most is that they do not stay in one place; they constantly improve solutions, prices, account interface.
Their team is also amazing! My questions have never been ignored and have always been answered with explanations and useful details.

Used to make a payment, my bank (halifax) made an instant transfer, but payop say it is still being processed! I have made hundreds of payments with my bank and within a minute it is showing in the other person's bank, but with payop this is not the case. It happens so often with payop (per reviews I have read) that they have a standard reply that in "rare cases, it may take longer than expected". They have way too many rare cases happening to them, so something must be wrong with payop.

Payment pending again happened last time waited 2 weeks for a refund they don’t care my bank confirmation was made and they keep saying they waiting on my bank to process it a joke please don’t use this

Payop also known as Fintech Decision Pte Ltd are compliant in illegal transactions breaching their very own terms and conditions.

I was targeted by an unlicensed/unregulated casino
'Rolletto' owned by Santeda International in which Payop was their payment processor.

Just some of Payops breached T&C's state...

3. ACCOUNT REGISTRATION
It is strictly forbidden to make payments to or receive payments from persons or entities offering illegal gambling services, including (but not limited to) illegal sports betting, casino games and poker games. The company may suspend or terminate the Merchant’s Account at any time or refuse to execute or reverse a transaction if it believes that the Merchant directly or indirectly uses or have used his Account for or in connection with illegal gambling transactions. This list is not exhaustive and it is the Merchant’s responsibility to ensure that s/he does not use the company’s services for transactions that may be considered illegal in the Merchant’s jurisdiction.

15. WARRANTIES AND REPRESENTATIONS
The Merchant Guarantees to PayOp that the products/services offered by it shall be in compliance with the local and international jurisdiction
The Merchant warrants and represents that it has all authorizations and/or applicable licenses required for performance of this Agreement and for offering their products/services to End-Users.

8. FRAUDULENT ACTIVITY
Payop is entitled by informing the Merchant to unilaterally annul any suspicious or fraudulent Transaction. In such cases, where law required, Payop may report a fraudulent Transaction to the competent authorities and/or cancel the transaction.

However I can confirm the merchant, Rolletto does NOT hold a license to transact with the UK.

It is a criminal offence under section 33 of the Gambling Act to offer gambling to GB customers without a license.

I have informed Rolletto of their criminal offences but clearly they are a scam/fraudulent website and have not resolved the matter. I have requested a FULL refund of all deposits but they have refused to engage with me.

In light of all of the above I expect PayOp to fully refund all payments taken from my Bank account, and forwarded to fraudulent websites back to me and cease offering your services to Merchants that illegally involve UK customers. Payop have not carried out due diligence on the Merchant in question which therefore makes them complicit in the criminal acts. They have the power in their T&C's to forcefully ask Santeda to refund these transactions!

Payop are absolving themselves from any involvement of this, to which, I have reported them to MAS, their regulator who will take appropriate regulatory action, to FINTRAC and the Better Business Bureau. I will be proceeding much further to all local and national news platforms to raise awareness, and further Canadian/Singapore & UK authorities.

It is illegal for any online casino, regardless of its jurisdiction, to miscode transactions and bypass regulatory measures such as GamStop. While the specific legal frameworks may vary between countries, the practice of miscoding transactions to circumvent self-exclusion schemes like GamStop constitutes fraudulent activity and deceptive practice.

Payop are breaching AML regulations funding this third party casino (and I assume more) through offshore accounts. I believe Payop are already on the radar of Canadian Federal Law. Rolletto and Payop are using layering to conceal and disguise transactions, this obscures the audit trail and provides anonymity, which is a criminal activity.

Payop are required to conduct due diligence on their clients and merchants to prevent the facilitation of money laundering activities and legal responsibilities. This includes understanding the nature of their ‘clients’ ‘Rolletto’s’ business, monitoring transactions and reporting illegal activities to relevant authorities.

Payment service providers, such a Payop, are subject to federal anti money laundering requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Payop are violating these requirements.

I would hope to sort this amicably, however as this does not seem the case I will look forward to a resolution through the acquired authorities.

Please stay away from using any site that uses Payop as a payment processor.

17/07/24

I could have written Payop's reply before they did, a quick copy/paste stating incorrect facts that their Merchants comply with their T&Cs when they don't as they certainly don't have a UKGC license. I'm not sure what interest it is to you protecting them when you have the power to instruct them to refund under breaching your T&Cs. The payments were directed to a UK FCA regulated account

Tried making a purchase using their payment gateway. After 3 days it's still not come through. Bank said it was immediate on their part. Does it take 24 hours for them to register and they are just completely offline during the weekend? (Send an e-mail to them in the weekend and got an automatic reply that it was outside their business hours). Come on it's not 2000 anymore, it shouldn't take 3+ days to pay for something.

I'd really like this new service, recommended to try

For me as a small entrepreneur, who has just started my own business, Payop became a great and easy solution for payments. Safe transfers, easy control. Highly recommended!

I am using Payop for my business needs, they improved their services up to 5 stars, have a lot of alternative methods and keeps adding more, new features and etc. A really trusted partner. Recommend.

Prompt reply to any concern and professional customer care.

I've been using Payop since summer 2020. There have been some ups and downs, I tried working with similar companies. Payop did some improvements in client support, whenever we have technical problems I message our manager and get a professional reply quickly. Good payment choice, competitive pricing, thoughtfull and quick support make difference.

I skiped some activities they offer, other payment companies keep spamming me to use their services more. Surprisingly Payop offered my website analysis and list of recommended payment methods for my auditory. I enabled some of them and received successfull payments. Highly recommend.

Now been waiting for 4 days for a deposit to clear despite the payment clearing from my bank straight away. No support from Payop and merchant just keeps telling me to wait and promising my money isn't lost ( sounds like a guilty conscience to me!!)

3rd update as you see that payop replied after blocking my email well payop you are the middle man you have a link on the site to use your services you then supply open banking my money is given to you then you give to Casino so therefore you are the middle man and like I stated you blatantly are aware of Charkes casino and the fraudulent site but to say you'll look into it to over a 100 people then you to are playing fraudulently as you are aware of all this and continue to allow people to trust their money with you

I'd advise everyone to stay clear of Payop
I myself will use Trustly services at least they refuse to work with the likes of Charles casino as does PayPal

You'll ve receiving my letters if not you have already from my legal team.with reference numbers from Action Fraud and gambling commission

2nd Update refuding to credit me and they are still taking peoples money knowing that Charles casino is fraud, not legal etc and they refuse to answer anymore emails personally ypur greed for buisness putways your respect for the buisness

UPDATE
I got a reply from Payop that they are not responsible for refunding me , now if you go down the lists of complaints alone on Trustpilot about Payop, you will see as far back.as 6 weeks they've responded to complaints regarding the fraudulent casinos, they replied to those stating, they would look into it
Now if I can get enough information on the Casino , Payop can too, but I'm assuming they must be getting a good deal financially from The Casino as an option for payment on their sites
Unfortunately for payop I have been legal advised that because I did my open banking with them they where responsible for my money and it wasn't just from my complaint they knew of the fraud Casinos they've known of it prior to taking my money through open banking and continue to take others knowingly its going to fraudulent people

I have forwarded this onto the financial conduct authority and Action Fraud

Hi I've recently used Payop to do open banking to play on Charles Casino , I've found out that Charles casino is actually a fake casino, no licence no address no name of ownership the lists go on yes you can play games etc and even win , but you'll never get a withdrawal, proof from Gambling Commission and Financial Conduct authority for that Casino is that they font have a licence anywhere , fraudsters, and to contact Payop for refund, as they state they take care of your money and it comes with insurance

So I contacted Payop on a reply from an email for receipt to Casino, to try and get all £240.00 GBP also £159 was winnings I'd rather have my deposits back dont care about winning at this stage , I've sent several emails to @Payop I keep getting Automated messages saying we're out of office when I click on contact us, it takes me to my PayPal
The Gambling Authority advised me to contact bth Payop and the Casino the Casino have blocked me and I can never get Payop during opening hrs as I send emails at different times to adjust with Vancoover times zone as that's the adress the advertise

I would love to hear from a human and not a bot or automated response