PayAngel Reviews 

229
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the fast and reliable money transfer process, frequently noting that funds arrive safely and almost instantly to recipients abroad without any hidden hassles. Reviewers often praise the incredibly helpful customer support team, alongside competitive exchange rates that make sending money abroad entirely straightforward and smooth. However, some people mentioned minor issues with the updated mobile application, finding it occasionally frustrating or difficult to navigate after recent system changes. A few other people also felt that certain international money transfers took significantly longer than expected to process or complete successfully.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, smooth, and reliable money transfers with... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is secure,... See more

Customer service

People report positive experiences with customer service, frequently highlighting brilliant communication,... See more

Application

Customers had positive experiences with application, frequently praising it as secure, efficient, and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always championed PayAngel. My recent experience with the staff no issues, however l find it frustrating and stressful with their new App. Personally It is not user friendly and there are glitc... See more

Company replied

Rated 5 out of 5 stars

I've transferred money through PayAngel many times. My account there is verified, and there are absolutely no problems. On the contrary: I don't have a credit card and transfer funds directly to their... See more

Company replied

Rated 5 out of 5 stars

I have been using PayAngel almost two years now send money abroad and they are doing perfectly well. I once sent money to a wrong beneficiary,PayAngel helped retrieve my money back and that makes th... See more

Company replied

Rated 5 out of 5 stars

Hello Am Yvonne and I have used Payangel sending money to Ghana all these years they are amazing trust worthy and oh best customer service Incase and problem arise fastest resolved. Will definitely re... See more

Company replied


Company details

  1. Money Transfer Service

Written by the company

The cheapest and fastest way to send money to Africa. Transfer money to Ghana, Nigeria, Kenya, Uganda and South Africa. New Countries coming live soon. - No Fees, No E-levy, No middleman. - FREE Mobile Money, Bank Deposits and Cash Pickup! - BEST Exchange Rates! - FREE Life Insurance cover for your recipients! - Excellent customer service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(229)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

I made a transaction since yesterday…

I made a transaction since yesterday and recipient haven’t received the fund yet.. I tried contacting customer service but no luck because it says they are not available.. A very poor service, I will advice you no one should use this app..

28 March 2024
Unprompted review
Rated 1 out of 5 stars

The worst I've ever seen

When I first got the register for an account It took 3 days. The app was supposed to send me an access cold but I never got back.It took three days to get an access code. Customer service is bad.They never answer the phone. I made 3 different deposits.
Only one of them win through although the money was taken out of my bank account three times. I've called customer Service at least forty times but nobody will answer the phone. Their voicemail says somebody will get back with you but they never do. Two days later I tried to go into my account and I get a message saying my account has been blocked. Then when I call customer service nobody answers. Finally, after call in 15 more times somebody answer it and tell it was me.They got to look into it and no call me back. I never gotta call back so 2 days later.I called again And I was told the same thing that they would call me back. So far I have not received a call and when I call them.Nobody answers the phone. They are very unprofessional. This is the worst company i've ever dealt with in life

23 March 2024
Unprompted review
Rated 1 out of 5 stars

The worst money transfer app in terms…

The worst money transfer app in terms of lies. If you are making mpesa to kenya don’t be carried away by higher rate. Think twice. I sent the money that never arrived , I called Safaricom but Safaricom can’t talk to me because in the actual sense PayAngel sent the money on my behalf. They refused to recall the money and the kept saying the money is in the wallet. After long conversation they promised to call back but I knew they will not call , they just wanted me off the phone.
The money remains with Safaricom because PayAngel won’t bothered to communicate with Safaricom

14 February 2024
Unprompted review
Rated 2 out of 5 stars

Quite Basic App

Quite Basic! I have tried them and they have good rates but transfers into account numbers take 2 to 4 hours whilst it’s instantaneous with other competitors. Also they are promising something they call Remitcare and other insurances but there aren’t enough information about them when you click through. When you call them there’s no one to speak to and the call is ended just like that so I can imagine how frustrating this could be if something had gone wrong with my transaction and I need someone to speak to. Also their app couldn’t verify my passport after several attempt so you get a message to email it. They have a long
way to go to give customers a hassle free experience.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Called whole day and payment not…

Called whole day and payment not delivered by the recipient. Customer service make promises to call back in 10 -15 minutes which never happens. Use this company at your own peril. First time and will never use them again.

3 November 2023
Unprompted review
Rated 2 out of 5 stars

Surprised with all the positive reviews…

Surprised with all the positive reviews here unless my case is different.

My first time using payangel ,I'm so worried, been four days since I sent out money and it has not been delivered to recipient yet.

Contact support and no response.

Why delay with my transaction #PM10552834

30 September 2023
Unprompted review
PayAngel logo

Reply from PayAngel

Dear Matthew. We’re sorry you have had a disappointing experience. Our Customer Experience team will be in touch immediately to resolve the issue.

Rated 5 out of 5 stars

*Excellent Service*

*Excellent Service*
PayAngel’s Customer Experience Team carefully resolved issues with regards to my transfer and ensured my workers in Nigeria were paid on time

1 March 2023
Unprompted review
Rated 5 out of 5 stars

PayAngel=Ingenuity

I've had the most satisfying experience with PayAngel. They are the fastest, most convenient and most secure remittance company. All transfers are free, rates are great, and the app is easy to use. They offer a variety of services in money remittance you would never have imagined possible. The staff is 100% professional and offer excellent customer service always! ... I could go on and on. You won't find one like PayAngel. I would offer them 100 stars if there was such a thing.

1 January 2023
Unprompted review

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