Pavilionmotorcompany Reviews 

275
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, patient, and knowledgeable, making every interaction pleasant and stress-free when choosing a new vehicle. Consumers also deeply appreciate the remarkably smooth purchasing process, fair trade-in deals, and truly efficient aftercare support provided by the dedicated team throughout. Some reviewers were not happy with vehicle conditions upon arrival, noting unexpected mechanical problems, dead batteries, and undisclosed cosmetic scratches on the cars. A few other people also felt that pricing lacked transparency, reporting sudden increases in costs and unexpected administrative fees during their transaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make customers... See more

Staff

Clients share satisfaction on staff, highlighting that team members are extremely friendly, professional, and... See more

Product

Customers consistently note ambiguous experiences with the product, pointing out that vehicles frequently... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising friendly, helpful... See more

Price

Consumers find price to be ambiguous, with reviewers expressing mixed feelings regarding costs and valuation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, the guys were really helpful, we test drive two vehicles before deciding on the one we purchased , a Volvo XC90 D5 Inscription. Loads of high quality stock over 300 cars

Rated 5 out of 5 stars

Enquied for a car and got a phone call in 5 minutes whichever was great. Put a deposit down to hold the car while I was dealing with some finance from my insurers. Unfortunately didn't come through, c... See more

Rated 5 out of 5 stars

Asked to leave a review after I called to cancel my purchase and get my deposit back (I have found a different car closer to home with lower mileage). Having seem some negative reviews on here and oth... See more

Rated 5 out of 5 stars

Very happy with service,very helpful bunch of people, we got all the information we needed, the test drive went smooth the paper was done in no time ans we drive away happy and new car.


4.3

Excellent

TrustScore 4.5 out of 5

275 reviews

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No history of asking for reviews

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4.3

All reviews

(275)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

The care and reassurance P motors showed my daughter was great. She was buying her first car after only passing her test 24hrs before.
The whole team sound fantastic. I live miles away so couldn’t be there. Thanks guys for supporting her ,she was over the moon driving away

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Returning customer and would come back again…

Returning customer and yet again over the moon with my purchase. The team were helpful, asked me what I needed the car for (specifically towing) and helped me get what I needed in my budget. Car was EXACTLY as described and would not hesitate to return again or recommend this company. Thankyou again for all your help!

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service, they offer the lowest ox price without seeing the car and then state the car has inherent problems - avoid these people.

12 August 2025
Unprompted review
Rated 1 out of 5 stars

Shady, untrustworthy, scummy

Failed to mention the car I bought had been modified and failed to fix the leaky engine within warranty.

Spent as much on repairs as the cars worth and was left with no choice but to sell only after 7 months

Don't make the same mistake as I did, Avoid, Avoid, Avoid.

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful company. Avoid!!!!

Dreadful company. I was interested in a car and continually asked for details of how to pay a deposit, via WhatsApp, email and their online form. I continually received half baked answers without the information I needed. Eventually I gave up and was the told by them, and I quote directly from their WhatsApp "sorry for the inconvinence, the reason we held back is due to someone having booked an appointment which they ended purchasing the car", incidentally, its still listed as "for sale". These guys are simply don't give you the basic information you need, then either lie, play customers off against each other or string you along. AVOID!!!!!

8 July 2025
Unprompted review

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