Pavers Reviews 

2,516
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional advice. Many people are delighted with the products, highlighting their comfort, perfect fit, and overall quality. However, some customers experienced issues with online orders, including products not arriving, difficulties with returns, or slow and lost deliveries. A few other people also felt that product quality sometimes fell short, citing inconsistent sizing, missing features, or durability concerns with soles.

What people talk about most

Product

People report positive experiences with products, often highlighting good value for money and perfect fit,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of products,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over lost... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting prompt and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Ca... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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3.9

All reviews

(2,516)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Winter Boots not watertight

ike the comfort of Rieker and to date this year between my husband and myself have bought five pairs of shoes so bought a pair of ankle boots two weeks ago costing £79.99. Wore them outside in the rain and my feet were soaking wet. Took them back to the shop only to be informed that they were not waterproof. Why would you pay £79.99 for a pair of boots which can't be worn in winter conditions? looked up Rieker advice and they confirm that their boots are not waterproof. Had I been advised of this I would not have bought them. They have just lost a regular customer.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Unhappy

I visited the st Enoch centre store on Tuesday the 2nd of December I was approached by a dark haired lady her name was Jane and asked for help I explained what I wanted and she didn’t seem at all interested and spent time looking around her. Once she had given me the shoes and I tried them on she was trying to sell me shoe care and told me what good it would do and did I need a hand bag I felt as though I was being pressured into buying these items so I bought the shoes and left the store. I would not visit the store again as she made me feel very uncomfortable

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Mary at High Legh Garden Centre was so…

Mary at High Legh Garden Centre was so helpful and kind dealing with my 93 year old mother. She successfully located the shoes mum wanted in the right size, despite the system saying none were available, and helped her get them on and off. Brilliant service, thank you so much.
And the shoes are good too.....

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Pavers outreach to worthy cause

I have been a customer in Pavers Blancharstown for many years and in all that time I have got great value and wonderful service.I work in a school which participates in Team Hope Christmas Shoebox. Every year the Blancharstown staff keep the empty boxes for me -and in a very busy store they are exceptionally helpful - courteous and supportive of this project.This year our school has sent 307 boxes to children in eastern Europe and Africa - all the empty boxes from Pavers Blanchardstown- thanks to all staff.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Walsall Pavers

A lady called Gurmit in the Walsall Pavers located in Boundary Mills was very helpful and friendly. She came up to me to see if I needed help. I wanted a boot in a different size to the one on the shop floor so she checked on her tablet and found a pair in West Bromwich, and offered to give me the phone number if I wanted to give them a call. She directed me to the website as well in case I wanted to order online.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, as always from Pavers. Great that those who have difficulties getting shoes to fit, for various reasons, have somewhere to shop in comfort.

18 October 2024
Rated 5 out of 5 stars

I must give Andrea a shout out 100%…

I must give Andrea in Pavers Killarney a shout out 100% customer service at 5 /50 this evening in Pavers Killarney. It was 5/50 when I entered store,was having a quick look for red boots. Andrea came and asked if I needed help, felt really bad as I knew it was almost closing time. Saying that to Andrea (asking her name ) she said no trouble and went on to show me few pairs. Didn't have my size, she said look take a photo showing me no on tag etc. On the bus back I went online and ordered my red boots. Thanks a million. Couldn't believe when Andrea told me she was training . After spending years in retail I know excellent customer service when I receive it. Wish we had an Andrea in every retail outlet. Happy customer

11 October 2024
Unprompted review
Rated 1 out of 5 stars

The worst after sales service ever!!!

Please do not review any Pavers product until you have had them for a reasonable time or unless their is an immediate fault. Initially they might be soft and comfy but how long before they wear and let in water? Their customer services constantly waffle on and on. They are happy to take money off you and then hide away. Cowardly people. My complaint has been going on for many months.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of boots from Pavers…

I ordered a pair of boots from Pavers the total cost 63.49 euros in earlySept and received an e mail to say they were dispatched on Sept 12th and nothing since. When I called them they said lost in transit and would send another pair I think it must have been a cloned site and phone number as I have heard nothing since very dissapointed

3 September 2024
Unprompted review
Rated 3 out of 5 stars

Not package well

Not package well. Boxes not sealed so shoes fell out potentially damaging them in transit. Also did not meet expected delivery dates so package abandoned by evri (rubbish company) on driveway in plain sight.

9 September 2024
Unprompted review

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