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Pavers Reviews 2,501

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TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making the shopping experience pleasant and productive. Many people appreciate the personalized advice and support received, especially when dealing with specific needs or difficulties in finding suitable footwear. The product quality is often highlighted as excellent, with consumers finding shoes that are comfortable, stylish, and well-fitting. However, some customers also noted issues with delivery times, with orders taking longer than expected or even getting lost. There were also concerns regarding product durability, with some shoes showing defects after a short period, and inconsistencies in sizing, making online ordering challenging.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, comfort, and fit of items like... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the comfort and fit of... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting quick and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Visited the Cardiff Bay store. The young lady greeted me immediately and asked if I needed any assistance. The range of shoes were good, altho more in the smaller sizes at the time of visiting.... See more

Rated 5 out of 5 stars

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall stor... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more

Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I required a pair of trainers with an …

I required a pair of trainers with an arch support. The pair I ordered stated that they had an arch support unfortunately when I received them it was non existent. This meant that I had to buy an innersole to place in to the trainers. It defeats the purpose of buying footwear with arch supports

18 May 2026
Rated 5 out of 5 stars

Second to none service in branch 589

Only two members of staff, but they were working hard to make sure every potential customer was being attended. Full of advice and due to their vigilance and attention finding sizes sold a pair of Skechers to both myself and brother.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff knowledgeable kind friendly ladies

My wife and I went to Pavers shoe shop in Yeovil and Elaine was very helpful kind showed me many colours and a size on a vast range of shoes and was making sure I had the right size and colour she was very patient at all times then my wife received the same treatment and bought 2 pairs Elaine was so friendly my wife gave her a hug before leaving
Thank you Pavers great staff and prices

Yours sincerely
Mr RD Mascall and Mrs SA Mascall

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I always love Pavers shoes

I always love Pavers shoes. They suit me very well and I am always proud to say that they are Pavers when I am asked.
Delivery was very quick, thank you.

19 April 2026
Rated 5 out of 5 stars

Top class

Easy to choose what you want from the site
Delivery was perfectly timef
Slippers are lovely and comfortable

18 April 2026
Rated 3 out of 5 stars

thats not what i orderedin recent years i have bought pavers…

in recent years i have bought pavers shoes ,i have at present 5 pairs i still use,as your store left mahon point cork ireland.yrs back now i have purchased numerous pairs online.at least 2 pairs did not arrive as i ordered, this is very frustrating and annoying, as i just could not be bothered returning,its not feaseable.you asked?

2 May 2026

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