PAVERS Reviews 

321,201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 115,371 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the helpful, friendly, and professional staff who provide excellent service without being pushy. People appreciate the wide selection of comfortable and good quality products, often finding exactly what they need. The overall shopping experience is described as efficient and easy, with many consumers highlighting the prompt and reliable delivery service. However, some customers also noted concerns regarding delivery, with experiences ranging from delayed shipments to orders not arriving as expected, despite promises of quick delivery.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the comfort, style, and good value of... See more

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Quality

Customers consistently note positive experiences with quality, often praising comfortable footwear, good... See more

Service

Customers had positive experiences with service, frequently highlighting the helpfulness and pleasantness of... See more

Delivery service

Consumers generally report positive experiences with delivery services, often praising quick delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled over to the new Pavers shop in Trago Mills store in Newton Abbot, because they have given up their previous site about a month ago. I knew about the change, as previously had brought footw... See more

Rated 5 out of 5 stars

We visited the Hornsea branch on Monday lunchtime and there was only one lady serving (presume others at lunch) she was busy but went above and beyond to find us what we wanted, she couldn’t have be... See more

Rated 5 out of 5 stars

Young man extremely helpful, came and found me after I had left pavers dept. To inform me the sandals I wanted and wasn’t in stock, had come in on the delivery he was unpacking, I returned to the stor... See more

Rated 5 out of 5 stars

The store was well presented and easy to manoeuvre. Shopping with my mother, recently diagnosed with dementia, staff were extremely helpful in assisting us to locate items and very patient in rega... See more


Company details

  1. Shoe Store

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

321K reviews

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4.7

All reviews

(321,201)

111,108 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful service with a smile

The service and help we received from the gentleman that served us in the morning of 16/7 was second to none he had a delightful personality, attentive and extremely helpful wish I could remember his name. It might be helpful if that was printed on the receipt from Pavers.

16 July 2026
Rated 5 out of 5 stars

Express delivery was super speedy!

Ordered my sandals in store on Friday (as didn't have my size in). Staff were very helpful.
I paid for the express delivery service, they were due by Mon. But they arrived Sat morning!!
Great service and the usual Pavers good quality 👍.

17 July 2026
Rated 5 out of 5 stars

Shopping for sandals

I had an excellent experience as the very helpful assistant spent a lot of time helping me to find a pair of sandals to suit my feet with a suggestion to fit half insoles as the back strap on my smaller foot was loose. She also suggested gel heel grips that I could cut to fit. I shop here a lot and always have excellent service with helpful, friendly staff.

17 July 2026

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