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PAVERS Reviews 

319,824
•
TrustScore 4.5 out of 5

4.7

Shoe Store
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Review summary

Created with AI, based on recent reviews

Considering 116,470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and friendliness of the staff, who are often described as patient and knowledgeable, making the shopping experience pleasant and efficient. Many people appreciate the excellent selection of shoes, including comfortable and stylish options, with some finding exactly what they need for specific requirements. The quality of the products, particularly the soft leather and lightweight designs, is frequently highlighted, and the overall service, including quick processing and easy tracking, contributes to a satisfying experience. However, some people mentioned issues with delivery services, experiencing delays or receiving incorrect items, which led to disappointment. A few other people also felt that the quality of some products was not up to the usual standard, with instances of poorly made items. Additionally, some reviewers reported feeling ignored by staff or experiencing difficulties with service in certain stores, particularly regarding managers.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the wide variety and quality of shoes,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Quality

Consumers find quality to be positive, often praising the variety, comfort, and soft leather of the shoes and... See more

Service

People report positive experiences with service, often highlighting the friendly, helpful, and prompt... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff very helpful , a lovely range of shoes, sandals, vibrant colours, you would not get that choice in other shoe shops, a nice choice for men as well Being a type 2Diabetic, Pavers give an ex... See more

Rated 5 out of 5 stars

Ordered a pair of Jones the Bookmaker red leather trainers which unfortunately had a faulty zip. Craig at the Solihull store sorted out a replacement pair which arrived a week later. Beautifully soft... See more

Rated 5 out of 5 stars

I was searching for a pair of navy sandals that were suitable for walking in the heat all day. I struggled to find any until I went into the Pavers store, where there were plenty to try on! The staf... See more

Rated 5 out of 5 stars

Notcutts Shirley and The Valley Evesham. All the ladies were absolutely lovely and helpful. Reserved stock from one store to another for me. The Valley was a larger and good size store, with lots o... See more

Company details

  1. Shoe Store

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

320K reviews

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4.7

All reviews

(319,824)

109,573 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sandals

The lady that served me was so helpful in my opinion she is an asset to your company.

11 July 2026
Rated 5 out of 5 stars

Great choice and value for money

Kate at the Newbury store was really patient with me until I had found the right pair.
She was really helpful and knowledgeable, making suggestions understanding what I was looking for.
Shoes and sandals are of good quality, value for money and have amazing choice.

11 July 2026
Rated 5 out of 5 stars

We visited the Skipton store to buy…

We visited the Skipton store to buy some sketches the lady who served us was very friendly she helped my mother in law chose the correct size and made sure she was comfortable in them and there fit correctly before purchasing them she then let advised us on some lovely villages to visit make our day.

11 July 2026

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