Patiocushions Reviews 

75
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. People are especially happy with the impressive product quality, perfect foam thickness, and wonderful comfort of their newly crafted cushions. Consumers frequently mention that the durable outdoor fabrics feel remarkably soft to the touch while fitting their garden furniture seamlessly. Buyers also highlight the expert guidance and prompt assistance provided by the exceptionally friendly staff members throughout the entire purchasing journey. Reviewers deeply appreciate receiving precise custom measurements and enjoying a remarkably smooth, highly efficient ordering service from the very beginning. Many customers state that delivery is exceptionally fast and reliable.

What people talk about most

Product

Customers had positive experiences with product, expressing delight over the high quality, comfort, and... See more

Quality

Users express great satisfaction with the product quality, highlighting that the cushions are very well made,... See more

Staff

Consumers find staff to be exceptionally helpful, sharing appreciation for the great guidance on... See more

Service

People report positive experiences with service, highlighting swift communication and valuable advice.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my new cushions, I had made a large new wooden seating area for the decking and I had found this company before I started making the furniture so I knew what measurements to work to.... See more

Rated 5 out of 5 stars

Amazing quick customer service as I wanted to check delivery times. I team replied straight away and gave me a clear turn around time. Super impressed with how quickly they arrived and the cushions ar... See more

Rated 5 out of 5 stars

Really pleased with quality of the cushion. Nice fabric which appears to be sufficiently hard wearing but soft to the touch. Strong zip for cover removal for washing. Very comfortable on our garden be... See more

Rated 5 out of 5 stars

I had to wait a while for my cushion to come but it was worth the wait. The quality of the sewing was excellent with the right amount of thickness to the foam very comfortable. Choice of fabrics was a... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

75 reviews

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4.8

All reviews

(75)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

New patio Cushions

I am delighted with my cushions. I was given excellent advice on measurements, colour, filling etc. their response was fast efficient and so helpful. Delivery speed good too. Excellent quality.

23 July 2026
Unprompted review
Rated 3 out of 5 stars

Mixed thoughts.

Mixed thoughts.

Ordered mattress for VW van which did not arrive in time for the trip we had planned. Shipping times were not clear on product detail page or confirmation email but hidden away in FAQs and a link on the website footer.

Refused delivery but did not automatically receive refund as mattress went missing on way back to warehouse.

Can’t complain about responsiveness or helpfulness of customer services when contacted and, in the end and after further contact, received refund.

Overall, would say that this company need to be more proactive in their communications with customers and their website design.

27 August 2026
Unprompted review
Patiocushions logo

Reply from Patiocushions

Thank you so much for sharing your feedback, Helen.
I’m truly sorry that your experience with us wasn’t as smooth as it should have been, especially when you were preparing for a trip — we completely understand how important timing is in such situations.

Your mattress was dispatched within our usual timeframe for bespoke items, and the courier attempted delivery after two weeks after the order was placed. Still, we’re very sorry that it didn’t arrive at the moment you needed it most.

All of our items are handmade to order in our small workshop, and each piece is created individually for every customer. Because of this, production time can vary depending on the number of orders in the queue, the complexity of the item and the fabrics chosen. We try our best to explain this clearly in our Shipping Policy and FAQ section, but I understand how easy it is to miss this information when planning something time‑sensitive.



Unfortunately, the return parcel went missing on its way back to us, which caused an unexpected delay, but of course we made sure your refund was issued in full.

Thank you as well for your kind words about our customer service. We genuinely care about every customer, and your suggestions regarding clearer communication are very valuable to us. Feedback like yours helps us improve and make the experience better for everyone.

Thank you again for taking the time to share your thoughts.

Rated 5 out of 5 stars

Interior window seat cushions

I received immediate and valuable advice on material , colour etc. items were delivered promptly and I am impressed by appearance and quality. Exemplary customer service.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great sofa cushions!

The cushions are just what are described.
They arrived promptly and are comfortable and look great.
Good quality material.
Being used inside for cane sofa.

22 July 2026
Rated 5 out of 5 stars

Summerhouse cushions

Cushions made exactly to our measurements to fit a newly built summerhouse. Great quality, super comfy and a pleasure to deal with.
Very highly recommended 👍🏼

21 July 2026
Rated 5 out of 5 stars

Amazing quick customer service as I…

Amazing quick customer service as I wanted to check delivery times. I team replied straight away and gave me a clear turn around time. Super impressed with how quickly they arrived and the cushions are great, nice a plump and the material is very good quality!

5 July 2026
Rated 5 out of 5 stars

Had some great help and advice

Had some great help, advice and recommendations from Kate. Placed the order and cushions arrived two weeks later and everything is great. The colour, thickness, comfort and support were all as advised, the sizes were spot on and fitted perfectly
I would highly recommend this company

thank you

23 July 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING QUALITY AND AMAZING VALUE

I have had my cushions for 2 months now and they are amazing. They came very quicky, great service and are very good quality, very comfortable and, they look great.

I highly recommend.

14 May 2026
Rated 5 out of 5 stars

replacement seat pads and backs

I ordered replacement seat pads and backs for three chairs and a sofa. All were bespoke and unusual measurements. After the initial quote, Kate made certain of all measurements and made recommendations. All arrived really quickly, well wrapped and vacuum packed. I’m thrilled with the quality, material and comfort.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product and great service

Sent details to Kate who came back with some good sugestions and a great price, and has been great throughout the purchase, well done Kate!
Order placed, cushions turned up and was all vac packed so parcel smaller than exspected.
No all puffed up and in place
Really pleased with the quility and finish they look fantastic.
Defanatly recommend

20 July 2026
Unprompted review

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