Passaggio Cravatte HOMEmade italian ties Reviews 

376
•
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

Order two set of beautiful vintage silk ties and bow ties for our restaurant in Sydney. Great communication all the way through the process to ensure we got the ideal look and feel. In addition had a... See more

Rated 5 out of 5 stars

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... See more

Rated 1 out of 5 stars

*Update in response to the owner* The corrected tracking number shows that the parcel was lodged on 17 August 2026. Nearly a year after I placed the order. The last update, d... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a tie (#10609) on 19-Sep-2024. After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you pu... See more

Company details

  1. Clothing Supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.4

Average

TrustScore 3.5 out of 5

376 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 month

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3.4

All reviews

(376)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

3 Beautiful ties arrived

From the very start, the interaction with the website with its options on silk, width and fold type created a bespoke experience and an anticipation of excitement.

When the 3 beautiful ties arrived, the earlier anticipation was well justified. The silks are light and tying them, a delight. The stiching and folds are well made, providing structure and form to the vintage silks.

Very happy with my purchase.

Yes it took a little time, but they are hand crafted and bespoke.

I will be ordering more.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Passaggio Cravatte the best in men's accessories

Passaggio Cravatte, under the direction (if that is the word) of the stylish and savvy Gianni is one of the hippest, most sophisticated neckwear and accessories maker, I have encountered in many a decade. The quality and taste levels are the best.

18 June 2024
Unprompted review
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi Mitch,

thank you for your kind words; they make us happy and give us even more energy to improve ourselves further. My wife thanks you too.

Thanks again and see you soon,

Gianni

Rated 5 out of 5 stars

Fantastic

Fantastic, bespoke Hand made tie from Italy!
I am so happy with my purchase! The tie is made from rare Italian silk and Gianni and his wife took the time to send my tie to my Hotel I was staying at on my Holiday, as the package wouldn't have arrived here in the UK on time.
Highly recommend ! Why have a tie that anyone else can have, when you can wear a unique one of your own! GRAZE MILLE!

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Lovely!

Lovely fabrics and excellent construction. I was extremely pleased with my purchase!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Kevin USA

Kevin USA, KY

Gianni’s ties have a special place in my collection. They are superb.

Thank you for your quality and handwork.

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Never again. Very disappointing

Unfortunately, I can't recommend ordering at all. I ordered this week on Black Friday (November 23) hoping for delivery in time for Christmas. Unfortunately, this could not be fulfilled. When I asked when it could be delivered, I was told that it would be sent between Christmas and New Year's Eve because the children were ill. However, I didn't receive anything until mid-January and when I asked, I was told that the suppliers hadn't delivered yet, but my tie had already been cut to size and I couldn't withdraw from the contract. However, after another 6 weeks nothing arrived, I asked again and only received a very unfriendly reply. My tie would supposedly be sent the same week. After this did not happen either, I informed the credit card company. After the bank got involved, they sent me a message saying that the tie was now ready. After a request from the credit card institute to send the tie, otherwise he would not receive the amount collected, he did not send the tie. I received my money back from the bank at the beginning of may. If my bank had not intervened, I would probably have neither my money nor a product. I generally recommend that companies communicate more, because then customers are more willing to wait. I never received a message from this company, only when I asked.

20 November 2023
Unprompted review
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi, thank you for your review. Can you provide me the order number? Or an email? Or a first and last name?

Because to understand what happened, and if it really happened, I need to understand your identity.

Also because we produce the orders for each individual customer. And once we produce them we ship them out, as you can see in all the other nice reviews we've received.

And we always respond to emails. Maybe not right away but everybody gets a response.

Thank you,

Gianni

Rated 5 out of 5 stars

Bespoke ties with unparalleled quality

I purchased four ties from Gianni in late November of 2023. I couldn't be more pleased with the purchase, from the vintage silks to the expert handmade construction. I highly recommend the product and the service and would argue that these ties are wearable art.

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Have not received it

Have not received it. it took two request in terms of delivery to get a response.

10 January 2024
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hi Raybur,

thank you for your review.

Your order will be shipped as planned this week.

As soon as I have shipped, as with all orders, I will email you your tracking number.

We always reply to emails. Then it can happen that I don't see an email. In fact I immediately replied to your second email.

I look forward to your ties arriving and to the start of a long collaboration,

thank you,

Gianni

Rated 5 out of 5 stars

Wonderful

The tie is really beautiful and my husband loves it !
Thank you very much for your work, it is fine craftmanship.
However, you need to take into account the time it takes to make theses products by hand before taking an order. Personally, I received my order after 3 months, but it was well worth the wait.

20 November 2023
Unprompted review
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thank you for your review; I am happy with your words. Thank you, and if you also have pictures of your husband wearing a tie, please send them by email, so we can happily post them on our social media with tags.

See you soon,

Gianni

Rated 5 out of 5 stars

Unique and beautiful custom made ties

Truly unique and beautiful custom made ties, first class personalized service from Gianni (and his wife too!). They are my first stop when I am looking for special and hard to get ties and pocket squares!

28 February 2024
Unprompted review
Rated 5 out of 5 stars

These are my favorite ties in the…

These are my favorite ties in the world. And I have many different ties, but my five from Gianni are without a doubt the best. Looking forward to number six and beyond…

7 March 2024
Unprompted review
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Thanks Michael,
I am very happy with your review. Thank you very much. Reading these words make me start my day well; indeed, they give me the strength to always do better! Gianni

Rated 1 out of 5 stars

9 weeks and still have not got a…

9 weeks and still have not got a tracking number

30 December 2023
Passaggio Cravatte HOMEmade italian ties logo

Reply from Passaggio Cravatte HOMEmade italian ties

Hello Alexandros,

thanks for your review. Your truking number is RC279749460IT

You can follow the status of the shipment, by entering the code written above, on the Italian Post Office website www.poste.it

I can't wait for you to receive your beautiful ties,

great choice and thanks again,

Gianni

Rated 5 out of 5 stars

I just received my second Passagio tie

I just received my second Passagio tie. It took a while since it was not in stock and made just for me. It was worthwile, like the fist one. Great fabric, great design. Adds a great shine to the wardrobe. Thanks!

4 March 2024
Unprompted review

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