Passaggio Cravatte HOMEmade italian ties Reviews 364

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptional quality and craftsmanship of the products, particularly the ties, highlighting the unique fabrics and attention to detail. Many appreciate the ability to customize items and find the products to be elegant, original, and versatile, often receiving compliments when worn. However, some people were dissatisfied with the delivery service, noting that orders often take much longer than advertised, sometimes extending to several months. There are also concerns about response times, with some customers reporting a lack of communication and unaddressed emails regarding their orders. A few other people also felt that the product received did not match their order or had quality control issues, such as uneven seams or missing linings.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly the ties. Customers praise the unique,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stunning... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some waiting... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers received their items within... See more

Response time

Consumers find response times to be consistently negative. Many reviewers report significant delays in... See more

Based on these reviews

Rated 4 out of 5 stars

Received my order - the quality is exceptional, but don’t expect your order in 30 days. In my case, it was about 3 months.

Rated 5 out of 5 stars

The service was exceptional. I received the items within 2 days of placing the order. This beautiful couple helped me choose a fantastic tie and pocket square combination for an upcoming wedding. Thei... See more

Rated 5 out of 5 stars

I placed an order for a silk tie at Passaggio Cravatte in May this year. It took a bit time before it arrived since it has to be handmade by Gianni himself. What a tie! Just amazing craftsmanship, and... See more

Rated 5 out of 5 stars

The ties made by this small family business are extraordinary elegant, original and versatile at the same time. I have more than 12 Passaggio Cravattes already and would have much more if I have had a... See more


Company details

  1. Clothing Supplier

Written by the company

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Contact info

3.6

Average

TrustScore 3.5 out of 5

364 reviews

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Replied to 5% of negative reviews

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Rated 1 out of 5 stars

STAY AWAY!!

STAY AWAY!!! He steals your your money.
I have been chasinghim for 3 monthstryingto get my order. he sent half my order and still got that wrong!!
Now tryingto get a refund!! He dose not respond. Never do business with this criminal!!!! STAY AWAY !!!!!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

The turtle wins the race.…

Both my wife and I have ordered a number of ties from Gianni. Yes he is slow, and yes it takes him a while to respond to emails. However, the wait is worth it. Since I started ordering he has gotten much better in communicating. You are not dealing with a factory but rather a unique craftsman who produces a stunning product. I have gotten so many compliments on each of the ties he has made. We are use to going on line or going into a store and buying what we think is a good product. There is no comparison on the quality of his ties. They are unique and drape exceptionally well. I have worn his ties with several custom made suits. No one said anything about the suits, and the focus was on the ties. The product speaks for itself. Sebastian

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic craftsmanship

I placed an order for a silk tie at Passaggio Cravatte in May this year. It took a bit time before it arrived since it has to be handmade by Gianni himself. What a tie! Just amazing craftsmanship, and the quality of silk is fantastic! Really recommend Passaggio Cravatte who is a small bespoke manufacturer of ties, hankies etc, run by himself and his wife! Will certainly purchase again! Kind regards Mr. Iversen from Norway

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Truly unique and with a personal touch!

Passaggio Cravatte has an incredible selection of truly unique fabrics that always catch attention (and compliments!). The level of customization is wonderful, as is the quality. Most important is the personal touch though. Recently I needed to get in touch with Gianni about an order and was blown away to get a next-day response! Yes, orders take time - but good things do, and good things are worth waiting for!

23 November 2025
Unprompted review
Rated 1 out of 5 stars

The Worst Experience

The Worst Experience: Absolutely Never Order From Here (0/5 Stars) This One absolutely does not deserve more than zero stars.

Since ordering a tie last November, I have gone an entire year without receiving either a refund or the product. The service attitude displayed by this business proves them to be completely unreliable as a company.

It took more than three months (a quarter) just for them to ship the item after I placed the order. They cited an order backlog at the time, but this turned out not to be their main problem. For an unknown reason, the item never arrived to me and was returned to the sender by Post Italia.

They acknowledged the issue and promised a solution, but that was the extent of their action. For months, I patiently requested a reshipment, but they continuously delayed, always saying they would check "tomorrow." No Follow-up or Resolution. They finally stopped ignoring my emails. A year later from my order, I have neither received the tie nor has a refund been processed. This kind of behavior is nothing short of a scam. Around the same time, a tie I ordered from E. Marinella arrived without a hitch two days later. While I haven't had the chance to use this shop's ties, the attitude they show toward their customers is so irresponsible that they do not deserve to continue operating a business.

If you wish to avoid wasting your time and money, do not order from this shop.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful artisenal accessories

As some other reviews have noted, it can take a while for orders to arrive, because everything is made to order by hand by Gianni and his wife, but Gianni is very friendly and responsive, and more importantly, their work is worth the wait. I ordered several pocket squares and they are all unique, beautiful, and well crafted.

17 November 2025
Unprompted review
Rated 1 out of 5 stars

Revised review

Nine months ago, February 2025, I ordered a tie from Passaggio Cravatte [Gianni is the owner] with a promised delivery date of approximately four weeks. To date, November 2025, I have received many excuses from Gianni but no tie or refund (US $201.00).

Update: On 24 November 2025, the tie arrived.
Pros: Good silk material
Cons: (1) No maker's label (2) whilst the tie has interfacing, it is UNLINED!

Summary: Unsatisfactory

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait.

Worth the wait.
The ties are 100% handmade from zero with high quality materials. I saw that immediately once I received my order.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

The tie that makes the difference

The tie that makes the difference
Not just a simple tie, but a true accessory that, thanks to the quality of the stitching and the vintage fabric, will transform your look, making it refined and sophisticated. Marta and Gianni's helpfulness was fantastic. I had little time to choose the right tie to wear to an event, so I asked them if they had any of their pieces available, and they immediately accommodated my request; I had it in my hands within a day.
Thank you again.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

First of all I'm so happy with my ties…

First of all I'm so happy with my ties and service!! First class all the way!! The options with beautiful fabrics and designs are second to none! I definitely look forward to buying many more ties in the near future!! I would without hesitation refer and recommend Passage Cravatte to Gentlemen who want want beautiful high quality ties!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

The ties made by this small family…

The ties made by this small family business are extraordinary elegant, original and versatile at the same time. I have more than 12 Passaggio Cravattes already and would have much more if I have had a quicker delivery, understanding that the many orders creates queue. The process is a bit slow, yet the quality is delightful. Good luck, and till soon, dear Passaggio Cravatte!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. I received the items within 2 days of placing the order. This beautiful couple helped me choose a fantastic tie and pocket square combination for an upcoming wedding. Their replies were also very swift. I also bought another tie for a formal event. I will continue ordering from here going forward. Thank you very much for your time and effort and for such high quality products.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

On my 6th Passaggio tie.

I've been a customer for over 2 years now and on my 6th Passaggio 7-fold tie. I frequently wear them in rotation for they are simply a joy to wear — from meetings, to dates, to over a nice cup of espresso in a neighborhood café. The vintage silks, fun patterns, and handmade 7 fold construction is an experience one feels but is difficult to articulate with words.

The waiting times are worth it, for these are all made by hand and by a small team with a client list.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two ties and I got two pieces…

I ordered two ties and Gianni sent me two pieces of beautiful craftmenship. Til now I regularly bought Hèrmes ties. Now, having received those Gianni made, I ask myself why. His are much more valueable. This was my first but surely not my last order!

8 September 2025
Unprompted review
Rated 5 out of 5 stars

I found Passagio an absolute pleasure…

I found Passagio an absolute pleasure to deal with and to find someone who makes ties that are longer is and woth so much precision and still be handmade is extraordinary bravo !
(And hermes only make skinny ties now 🤷‍♂️)

12 August 2025
Unprompted review

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