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Trash company tried to tow my car even though I pay for a covered parking spot on my itemized rent payment each month. I shouldn’t have to sign up for their website, just wasting the resident’s time. You suck.
Some Maryland apartments use this company and they are terrible. Residents who have a one year lease have to renew their parking monthly. You can even advance monthly your parking. No way to contact people and Devin Campbell who works for them hun up on my attorney.
The Reserve does a lot of things right, they are quick to make repairs and help their residents; however, they recently instituted a policy that goes over the top..
Apparently some residents have been abusing their parking privilege by having more than their own vehicles taking up valuable parking spaces that Reserve residents should have access to. No resident should take up additional parking spaces for days at a time. No problem. Makes sense. Restrict and fine those residents that abuse their parking privileges. Make residents register their vehicles so that parking policy can be monitored and enforced
But that's not what Residence did.
Instead, everyone, even occasional overnight guests must obtain a parking pass and pay $3/night for every time they want to visit and stay overnight. You can't make a one time payment for future visits. No. You must go to the website and get a parking permit every time you visit. Silliness.
The parking app doesn't exist on the iPhone App Store, and there is a cumbersome and frankly, probably an illegal requirement for personal information on the parking website. They require you to provide all of your vehicle information plus who it is you are visiting. It is none of the Reserve's damned business who I am visiting.
There are no warnings for first time offenders. I just paid $348 to recover my car after it was towed last night (3/21/2024). Granted, I should have supplied all of my personal information and obtained a $3 pass, but no warning? Come on.
Anyone looking to live here should think hard about company overreach, and somebody should sue them for violating privacy laws.
Paid for a 3 day guest parking permit and my car was still towed. Have to pay to get my car out and seek reimbursement from ParkM. Horrible customer service availability with no phone contact and slow follow-up via email
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