Parker Products Limited Reviews 

12,284
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that ordered goods often arrive safely and much earlier than anticipated. Consumers also appreciate the overall product quality and fair pricing, discovering that various gardening tools and equipment are powerful, reliable, and simple to set up. However, some people mentioned encountering frustrating issues with faulty engines, broken internal components, or heavy machinery failing completely after minimal use. A few reviewers additionally noted that certain included accessories such as the body harnesses caused unexpected physical discomfort and painful rubbing during prolonged operation.

What people talk about most

Product

Users describe positive interactions with product, highlighting great quality and performance at reasonable... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting super fast and prompt shipping... See more

Quality

People report positive experiences with quality, highlighting that the tools are well made and affordable.... See more

Service

Consumers find service to be positive, highlighting prompt, trouble-free handling and excellent communication... See more

Order

Reviewers highlight positive aspects of the order experience, frequently praising the fast shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The steel ramps are of very good quality and delivery was the next day. Postage was more than advertised, but the product more than made up for that. Ordering on my iPad was difficult and took sever... See more

Rated 5 out of 5 stars

Absolutely fantastic tool kit. Full of everything you will need from spanners to Allen keys plus many more. In fact too many to count. All at an amazing price.The metal heavy duty trolley /case was be... See more

Rated 5 out of 5 stars

I selected the product based on price, description and consumer reviews. After just using the strimmer over a 2 hour period I can summarise as below : - ordering and delivery was simple... See more

Rated 5 out of 5 stars

Ordered a very reasonable priced chainsaw from Parker Brand on the strength of having purchased a very hood strimmer from them previously!……. Haven’t had time to use the chainsaw yet….. but it arrived... See more


Company details

  1. Garden Center

Written by the company

Parker Products Limited is a family run business based in Lincolnshire, UK. We provide our customers with high quality products at affordable prices. We have been trading since 2002 and in this time we have gained valuable industry knowledge that enable...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,284)

1,163 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

When products fail v poor

When products fail v poor ; replacement units are very expensive and they are very disappointing with warrantee
Hedge trimmer shattered and bolts fall out unless you tighten after every use

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, fast delivery and easy instructions to set up the equipment. This is my third bit of equipment from them and I'm really happy with the product and service. It's also handy that they stock some repairs.

27 July 2026
Unprompted review
Rated 4 out of 5 stars

Support for the steel ramps.

The steel ramps are of very good quality and delivery was the next day.
Postage was more than advertised, but the product more than made up for that.
Ordering on my iPad was difficult and took several attempts!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great reliable and inexpensive tools

I do gardening for a living so I tend to work my tools very hard. I have used a Parker Brand strimmer/multi tool for the last few years. It starts first time every time and pretty much handles whatever I throw at it.
I’ve just bought a new one, the old one lasted me 2 and a half seasons and still was starting without fail, unfortunately bits were starting to fall off it but compared with other brands 2 and a half seasons is excellent. Extremely happy with the brand.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor After Service

I wrote to them as my machine arrived faulty and they have never responded to my email.

20 July 2026
Unprompted review
Parker Products Limited logo

Reply from Parker Products Limited

Hi Kirby,

We’re very sorry that you contacted us about a faulty machine and did not receive a response. That is not the level of service we expect to provide.

Please get in touch with your order details, and we can look into the original correspondence, investigate why you did not receive a reply and review the product issue properly.

Rated 1 out of 5 stars

You get what you pay for

You get what you pay for.
Products are dirt cheap and don’t last.
Warranty isn’t worth the paper it’s written on.
Spares are expensive or not available.
I bought a backpack brush cutter which worked initially but then the backpack started to come apart - first the fabric and then the metal frame. Parker Brands decided to blame me for excessive use instead of providing some spares which should have costs almost nothing. Unfortunately the machine is heading to landfill after a year when it could have been repaired. I will never buy from Parker Brands again.

30 July 2026
Unprompted review
Parker Products Limited logo

Reply from Parker Products Limited

Hi K. Ross,

We’re sorry to hear about your experience with the backpack brush cutter and the difficulty you had obtaining support and replacement parts.

A product failing in the way you describe is understandably frustrating, particularly if a repair or replacement component could have kept the machine in use. Please get in touch with your order details, and we can look into the case, review the reported faults and check whether any further assistance is available.

Rated 4 out of 5 stars

Good Pump Once Sorted - Instructions Poor

Item delivered promptly however it didn’t work. This was traced to a gasket on the suction side not being tight. Once this was corrected it worked. Also, the instruction book is in very poor English and this should be reviewed and corrected. The water pump should ideally be supplied with a foot valve as it struggles to prime without one.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

To be fair to parkerbrand my 195bar jet…

To be fair to parkerbrand my 195bar jet washer is now out of warranty which stings as ive only used it x3 .couldnt get mains supply to stop leaking so waited until i got a good connecter .However washed car x2 last year then stored away .just tried to do patio and the pump has packed up .wished id used it more during warranty period as theres nothing parkerbrand can do now ...oh well £109 down the drain .(pepw 2500 )model .Expensive car was in the end

26 July 2026
Unprompted review
Parker Products Limited logo

Reply from Parker Products Limited

Hi Adrian,

We’re sorry to hear that your jet washer failed after such limited use. We understand why this is particularly disappointing when the machine had only been used a few times before being stored.

Please get in touch with your order details and information about the reported pump failure, and we can look into this properly and see whether any further assistance or repair options are available.

Rated 5 out of 5 stars

Petrol strimmer

A pleasant and efficient buying experience. This is my second Parker petrol strimmer, albeit the first was gifted to me. The age of it was unknown and I deemed a repair would not be cost efficient as I was able to purchase an exact same replacement for half price with a deal direct from Parker. Parker is a local Lincolnshire company so I was pleased to support a local business. The item only arrived this morning so I have yet to unpack and assemble the machine, but more than happy with the service and products so far.

28 July 2026
Unprompted review
Rated 2 out of 5 stars

"My arm fell off"

I purchased a ParkerBrand BC-5200 petrol bush-cutter/strimmer exactly a year ago, its had minimum, domestic use but the handlebar snapped in half for no apparent reason. I approached customer services who initially ask me to remove the blade and send them a photo (good start, sounded positive), I did this thereby proving the blade had very little wear and assumed they would honour the warranty. However, they then said the warranty was invalid because the cutter had been used commercially. This was incorrect and they subsequently accepted this but without explanation as to how they reached this conclusion in the first place. However, they then said the warranty was invalid because I had not centralised/seated the blade correctly, causing the cutter to vibrate so violently that the arm fell off!!!! I said utter nonsense (I reckon I would have noticed) and asked why they didn't ask for a picture with the blade still on the machine (i.e. the only way to know if it was fitted incorrectly), they didn't explain why. Anyway, this was their stance. They suggested, if still unhappy, I packed up the whole unit and posted it back for inspection but this just isn't viable/worth the hassle for a £110 machine. This is a shame because their products are very reasonably priced, appeared "up to the job" (other than the arm falling off), the motor is easy to start, powerful and smooth), replacement parts are also reasonably priced and delivery very quick. I was "singing their praises" until this happened. It seemed customer services have a remit to avoid warranty claims even with evidence to prove validity. So the choice is A: do you buy a similar machine from the likes of Stihl which is four times+ more expensive, or B: go for the cheap option (which had this not happened, I would be definitely recommending) and take your chances if it breaks (but again, spares are fairly cheap). I hope you find this honest reflection of my experience helpful. Nick

29 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look