Parkdirectukltd Reviews 

Alisha was supremely professional and proficient with how she handled my query. The matter has been dealt with and she is a shining example of your companies communication and professionalisms.

The customer service I received from Alisha the customer service represent representative was exceptional. She was very helpful very polite and listen to all my query and did not rush me.
It’s good to see a company with old school customer values who cares for the customer needs.

Alisha was most helpful in assisting my mother with an issue we had. Her telephone manner and her prompt email response were second to none. Thankyou!

I spoke with Alisha has needed some help with a permit and areas allowed, I have to say Alisha was really helpful and went above and beyond what I was expecting after experiencing voice messages from the council, a real breath of fresh air!! Thanks Alisha

The call handler (Alisha) was very helpful. She sorted out my query with a modicum of fuss, bypassing a load of unnecessary bureaucracy and getting straight to the heart of the matter. 10 out of 10.

She was helpful

Very helpful , thank you

Well - its difficult to imagine anyone receiving a parking ticket will leave a positive feedback! Afterall, they can never be wrong!

Park Direct has managed sites for us over the last 10 years! Thoroughly communicative and helpful whenever we contact them. 100% recommend. they get the job done.

Angelika has been faultless in helping set up parking enforcement for a residential block of flats I manage. All queries were answered efficiently and clearly, helping the set-up process run smoothly. Alex - Property Manager

I called for an update on the status of my permit application and because I had received a few tickets while waiting. Alisha was very friendly, helpful and informative.

Khushid was a great help in sorting out my permit renewal issue.
Making the the process a lot easier.

“I had a very pleasant experience at park Direct especially services provided by Angelika She was very understanding, helpful and gave excellent customer service. She was so kind and polite, helped me and explained step by step online on how to access the parking permits daily.
Thank you Angelika once more for your patience and understanding and congratulations on your great customer service.

Parking ticket sent 6 months after so called exceeding stay

What I'm surprised about we parked on Farnham Rd in a car park, didn't realise there was a time limit, in Aug 2025 only to receive a fine in Jan 2026 for it.

Is this even allowed?

I called to renew my parents carer permit. I was so lucky to have this kind caring gentleman (Khushid)answering my call. I can tell he was brought up in a family with lots of respect and kindness. Such an amazing person who helped me with patience and kindness. All I can say is GOD BLESS YOU KHURSHID and thank you 👌

A ticket mistake has been haunting me for three months, and their repeated letters demanding additional payment are driving me mad. The traffic wardens and staff involved seem utterly incompetent. Avoid dealing with them at all costs.

After having my plates cloned I recieved a parking fine through the door, we contacted Park Direct and it was all sorted out by Kacey, very helpful and responses were quick. Thank you!

One star is missing due to the fact no letters are sent to the registered keeper to check, by the time the letter comes through your time to appeal online has expired.the sticker on the window is your 28 day notice, how are you supposed to know if your plates have been cloned?

I would like to express my appreciation for the service provided by Khurshid, the advisor.

The advisor was instrumental in guiding me through the documentation process, offering alternative solutions when I encountered difficulties in providing the required documents. I am pleased to note that the updated information is now reflected in their system.

I am satisfied with the assistance I received and appreciate Khurshid's helpful and supportive approach.

Kindest V.

Very professional and very pleased with their level of service and communication, dealt with Khurshid who went over and beyond to help me with renewing my permit, thank you

Very good customer service