I bought a perfume for Christmas 2024 for my girlfriend. Under the holiday period prices get frustrating high, luckily I found this website which has appropriate and competitive pricing all over the w... See more
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I ordered a pink hair dye and got a purple one. I’ve contacted the company over three times to know if I could get a refund or If I should send the package back and they can send me another one with t... See more
Having made the order and sent a dispatch message I can cannot open the tracking page. I have sent an email about this but nobody has bothered to reply. I am stil waiting for delivery
Very good experience. The delivery was quick and the prices are reasonable. Thank you, will order again.
Company details
Written by the company
Benvenuto su parfumdreams – WHERE BEAUTY COMES TRUE. Qui tutto ruota intorno a te – al tuo look, al tuo stile e ai tuoi momenti di self-care. Dal 2004 il nostro shop online unisce gli amanti della bellezza in 15 paesi, portando ispirazione, tendenze e prodotti preferiti direttamente a casa tua. Dal 2018 siamo inoltre orgogliosi di far parte della famiglia DOUGLAS. La nostra missione è chiara: portare la bellezza nella tua vita quotidiana. Perché sentirsi belli e a proprio agio non dovrebbe essere un lusso o un privilegio, ma un momento quotidiano di cura di sé che puoi concederti senza compromessi. E poiché la bellezza è tanto unica quanto le persone stesse, celebriamo ogni giorno questa diversità. Che per te la bellezza significhi un make-up naturale o deciso, una routine di cura per la pelle e i capelli, o una fragranza che esprima la tua personalità – qualunque sia la tua idea di bellezza, siamo al tuo fianco con passione ed esperienza. Cerchi ispirazione per la tua routine di self-care, vuoi scoprire nuovi trend o semplicemente rifornirti dei tuoi daily essentials di make-up, profumi e prodotti per la cura, assicurandoti sempre il miglior prezzo? Allora parfumdreams è il posto giusto per te! Nel nostro shop ti aspettano oltre 600 marchi di bellezza, tra cui Prada, Montale, Lancôme, Armani, Kérastase, Shiseido e Yves Saint Laurent, con un’ampia selezione di prodotti – dai grandi classici alle ultime novità, fino alle esclusive fragranze di nicchia. Da noi troverai tutto ciò di cui hai bisogno per il tuo look e per il tuo personale rituale di benessere – a prezzi equi e con un servizio su cui puoi contare. E poiché desideriamo rendere la tua esperienza d’acquisto ancora più piacevole, ti presentiamo il nostro programma PREMIUM. Come Beauties’ Best Friend, ti offre numerosi vantaggi esclusivi come uno sconto extra del 10%, la spedizione gratuita e la consegna express prioritaria. Così risparmi su ogni acquisto e ricevi i tuoi prodotti preferiti ancora più rapidamente a casa. Ti auguriamo tanto piacere nello scoprire e nello shopping!
Contact info
Ferdinand-Braun-Str. 28/3, 74074, Heilbronn, Germany
- +49 32 221857035
- info@parfumdreams.de
- parfumdreams.it
4.1
Great
6K reviews
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All in time and exactly what I want
15 January 2026
Reply from parfumdreams
Thank you very much for your feedback! We’re delighted to hear that everything arrived on time and exactly as you expected. Your satisfaction means a lot to us. We look forward to serving you again soon.
Kind regards
parfumdreams
Very good experience
Very good experience. The delivery was quick and the prices are reasonable. Thank you, will order again.
5 October 2025
Patience required if issue occurs
Order 152577296
I placed my order for two makeup powder products on May 14, 2025. I received them reasonably quickly; however, one of the powders was shuttered/broken. I contacted the Parfumdreams the same day of delivery and received an automated message that customer service would reply soon. Today is May 28 and nobody is doing anything. Please avoid this seller. Discounts are good, but if you encounter the problem with your order then all your money is lost!
UPDATE 1, June 12, 2025
Yes, I received a message from Porfumdreams two weeks after posting my complaint on Trustpilot, and yes, I immediately sent an email directly to them as advised. Crickets, nothing is happening “immediately” as promised. It might be a case when a company pretends to address an issue on public platform but still does nothing to actually address customers’s complaints. Watch out! The saga continues…
UPDATE 2, June 23, 2025
I received a response from Irene, a representative from Parfumdreams, after my negative review on Trustpilot and another email to customer service. She offered me 5 € discount on the broken product. The offer was laughable and offensive in the same time. She made it sound like it would be more enjoyable to use the product knowing that I got it for even better price. I refused her offer and requested a return shipping label to send it back to them, because she said that Parfumdreams can refund me for broken product if I return it to them. Crickets again, no response. AVOID Parfumdreams! The company’s disrespect for customers’ time, money and efforts is appalling!!!
UPDATE 3, July 4, 2025
I received a refund for broken product. Thank you for that.
19 May 2025
Unprompted review
Reply from parfumdreams
Thank you for taking the time to share your feedback with us. We are very sorry to hear that one of the products you ordered arrived damaged and that you did not receive a satisfactory response from our customer service team. This is obviously not in line with our service quality standards.
We would like to resolve this problem for you as quickly as possible. Please contact us again directly via our e-mail address service@parfumdreams.it so that we can offer you a solution immediately - be it a replacement product or a refund.
We hope that we can regain your trust and apologise for any inconvenience caused.
Authentic perfumes with appropriate prices
I bought a perfume for Christmas 2024 for my girlfriend. Under the holiday period prices get frustrating high, luckily I found this website which has appropriate and competitive pricing all over the website even in Christmas period. They handled the package fast, the customer service was responsive via phone, I had to contact them because it was taking a bit of over time to be shipped so I had to know if it’d arrived before Christmas. It did. The present was largely appreciated. Nice prices, good customer service, well-done prices
16 December 2024
I ordered a pink hair dye and got a…
I ordered a pink hair dye and got a purple one. I’ve contacted the company over three times to know if I could get a refund or If I should send the package back and they can send me another one with the right color but no one has contacted me since. It’s been well over a week. Their customer service is horrible and that awful robot always says no one is available. I have used Klarna for that website (pay in 30days) and I signaled the problem to them as I will not be paying for something that isn’t correct.
10 January 2025
Unprompted review
Ordered 7 days ago
Ordered 7 days ago, and still havent recieved a confirmation that the order has been sent.
Customer service is full at all times.(probably because of horrable service), and you cant really find many positive reviews on this website.
9 December 2024
Unprompted review
Don’t know what’s going on
Having made the order and sent a dispatch message I can cannot open the tracking page. I have sent an email about this but nobody has bothered to reply. I am stil waiting for delivery
5 November 2024
No customer service
No customer service, after 1 month I havnt still get my goods and any response to my emails.
10 October 2024
Unprompted review
Reply from parfumdreams
Dear Sajjad,
We apologize for the delay in responding to your message. Our team is working diligently to provide answers and solutions to all our customers as soon as possible.
We sincerely apologize for any inconvenience caused. Please know that our customers are very important to us, and we appreciate your patience.
Kind regards,
The parfumdreams team
I just made an order paying with paypal…
I just made an order paying with paypal and after I finished the payment there was a message “ there has been a problem “ and the order was not been completed but my debit card has been charged. I do not have an order number but the amount has been changed to my card! I am trying to contact the customer service but it is basically impossible. Stay away from this site if you don’t want to lose money!!!
22 September 2024
Unprompted review
Reply from parfumdreams
Dear Rositsa,
If the order is not processed, the payment method will hold the amount, which will be automatically refunded since no purchase has been made.
We sincerely apologize for any confusion this may have caused.
Kind regards,
The parfumdreams team
Sadly no refund and order was cancelled…
Sadly no refund and order was cancelled by them. customer service does not want to help
5 March 2024
Unprompted review
Reply from parfumdreams
Dear Emilia, we would like to inform you that from the moment an order is cancelled, the refund takes 10 working days. If you have any further questions, please do not hesitate to write to us at e-mail service@parfumdreams.it
Best regards,
your parfumdreams team
Not a serious company
Not a serious company. Delaying in delivery and horrible customer caring service.
28 October 2023
Unprompted review
Reply from parfumdreams
Dear Matteo, sometimes orders take longer to be delivered due to courier delivery times. If you have any questions, please send us an e-mail with your request. Thank you for your understanding, the ParfumDreams team.
Horrable service
Ordered 5 days ago, and still havent recieved a confirmation that the order has been sent.
Customer service is full at all times.(probably because of horrable service), and you cant really find many positive reviews on this website.
3 October 2023
Unprompted review
Reply from parfumdreams
Dear Felix, we apologise for the inconvenience. If you still do not receive the refund of your order, we ask you to please send us an e-mail to give you a prompt solution. Thank you very much, the ParfumDreams.it team.
NEVER EVER SHOP HERE........
NEVER EVER SHOP HERE........
Bought back in May a perfume for my daughter's birthday. She got several of the same, so we returned the on we bought.
We followed the return instructions from Parfumdreams 100%. Now, 4 months later we still haven't received a penny back.
We have now heard of several people who have experienced exactly the same thing. The same stupid answers about us having to fill out this and that before they can process the case. Although track and trace shows that they received the item back 4 months ago. It's INSANE if you can run a business this way.
PLEASE STAY AWAY FROM THIS COMPANY.....
12 September 2023
Unprompted review
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