I had an excellent experience ordering online with Parasol. The price of the item was very competitive, delivery was very fast and the top was exactly as described.
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See what reviewers are saying
I purchased a Filson Medium Duffel Holdall from Parasol, and the description on their website for this product says "Made in the USA" When I recieve my bag I checked the label and it says made... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.2
Great
294 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
I had an excellent experience ordering online with Parasol. The price of the item was very competitive, delivery was very fast and the top was exactly as described.
13 April 2026
Reply from Parasol Store
Thank you for the 5 star review! - Parasol
They don't have the stock they…
They don't have the stock they promised. The could improve by updating their stock lists.
11 April 2026
Reply from Parasol Store
Hello Tim,
We’re sorry to hear about your experience.
Unfortunately, on rare occasions items can go into oversell, which means our stock system has not updated in time to reflect availability. We completely understand that this is frustrating and not the experience we want for our customers.
We sincerely apologise again for the inconvenience caused - Parasol
Great prices Excellent choice
Excellent choice, great prices and decent delivery thank you
12 November 2025
Reply from Parasol Store
Thank you for the 5 star review! - Parasol Store
Made In Romania, Not the USA.
I purchased a Filson Medium Duffel Holdall from Parasol, and the description on their website for this product says "Made in the USA"
When I recieve my bag I checked the label and it says made in Romania, I'm quite disappointed with the service.
Not only due to the fact It's a £500+ bag, but I paid extra for the DPD shipping, which I won't be refunded for which is annoying as they advertised it as "Made in USA" on their website which makes it their fault.
9 April 2026
Unprompted review
Reply from Parasol Store
Hello Kaan,
We’re really sorry to hear about your experience and understand your disappointment.
This isn’t the experience we want for our customers, and we’d like to look into this properly for you. Please reach out to our customer service team, and they’ll be able to review this in detail and assist with the best possible resolution - Parasol
Always great deals and fast dispatch
Always great deals and fast dispatch. I find the brands on the site top quality too which crosses over with my taste. Particularly for footwear (big fan of Veja shoes!).
10 February 2026
Reply from Parasol Store
Thank you for the 5 star review! - Parasol
Fantastic service delivery prompt well…
Fantastic service delivery prompt well packaged , fit well, looks good.
11 February 2026
Reply from Parasol Store
Thank you for the 5 star review! - Parasol Store
Reply from Parasol Store
Thank you for the positive feedback! - Parasol Store
Just phoned customer service to confirm…
Just phoned customer service to confirm if a product was being delivered or out of stock. This was for a birthday present. I was immediately helped and postage expediated to accommodate the birthday. Super helpful and friendly. Excellent customer service.
2 February 2026
Unprompted review
Reply from Parasol Store
Glad to hear our service was a positive experience thank you for the 5 stars! - Parasol Team
Great website
Great website. Wide variety of products at competitive prices. Fast delivery.
11 October 2025
Reply from Parasol Store
Thank you for the 5 star review! - Parasol
Jxxxx needs to do better
Parcel was stolen, customer service said they raised a case with Royal Mail, but customer service never got back to me about it. Asked for a refund after not hearing from customer service for over a week, they refused it. I cited from Consumer Rights Act 2015 that I should receive a refund as the product wasn't delivered to my actual home address, Jayne totally ignored the legislation and dismissed my case.
Disputed this with my bank and received the money back in two days. Most unhelpful customer service ever.
31 October 2025
Unprompted review
Speedy delivery great product 👍
13 September 2025
Reply from Parasol Store
Thank you for the 5 star review! - Parasol
Fast delivery.
The order arrived well packaged to regional NSW in 5 days. That's faster than most of my Australian orders.
13 July 2025
Reply from Parasol Store
Thanks so much for your feedback, we’re really glad to hear your order arrived quickly and safely! 😊 - Parasol Store
What an absolute Gentleman
What an absolute Gentleman
Jack was when I rang Parasol
He managed to track down the last pair of trainers for my daughter
100% customers service no one does that any more
I will definitely be shopping with them again on line & in store
9 July 2025
Unprompted review
Reply from Parasol Store
Thank you so much for your 5-star review! We’re happy to hear that you had such a great experience with our customer service. We truly appreciate your support and can’t wait to welcome you back for your next shop with us! - Parasol
Reply from Parasol Store
Thank you for your 5 star review! 🙂
Very happy!
My order was delivered quickly and I am very happy with it. Will definitely be back to this site as I thoroughly recommend.
20 May 2025
Reply from Parasol Store
Thank you so much for your 5 star review! We're glad to hear your order arrived quickly and that you're happy with your purchase. We truly appreciate your recommendation and look forward to welcoming you back soon! - Parasol
Reply from Parasol Store
Thank you so much for your kind feedback! We're glad to hear the process was easy and your delivery arrived quickly. We hope you enjoy your purchase! - Parasol Store
Absolutely no problems.
Ordered online, cheapest price by far, quick dispatch, quick arrival. What more is there to want.
23 April 2025
Unprompted review
Reply from Parasol Store
Thank you so much for your kind review! We're glad to hear you were happy with the price and delivery—just what we aim for! - Parasol Team
I ordered a pair of Hestra gloves in…
I ordered a pair of Hestra gloves in the evening and called the next morning to ask if I could change the size I was told I could and the gloves were still in stock. I called later in the day to clarify and was then told that the company had taken too many orders and they would refund me. The refund was sent straight through but surely they can monitor stock levels? Really disappointed with this company and would not trust them to order anything in the future.
7 March 2025
Unprompted review
Reply from Parasol Store
Hi Andrew,
Thank you for your review, and I’m truly sorry for the frustration this has caused. We carefully monitor our stock levels, and the item was available when you first reached out. However, when we went to adjust your order to the size you requested, it unfortunately became out of stock due to other orders being processed in the meantime. We completely understand how disappointing this must be and sincerely apologize for the inconvenience. Thank you for your understanding.
Reply from Parasol Store
Hi Phil,
Thank you for your positive review! We're glad to hear about your experience and appreciate your support. -Team Parasol
Great customer service
Had a great experience with customer service. Original parcel was delivered and left outside as I was not home, it was not there when I got home (potentially stolen). Parasol replaced and resent the product.
13 January 2025
Reply from Parasol Store
Hi Harriet,
We greatly appreciate your 5-star review! It's wonderful to know that you’re satisfied with our product/service. Happy to hear that you were able to receive your order in the end!-Team Parasol
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