Papier Reviews 10,303

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the paper, printing, and overall finish. Many people appreciate the unique and customizable designs, finding the personalization options brilliant and the layouts intuitive. The user experience is often described as easy and straightforward, making the creation process enjoyable. However, some customers experienced issues with the ordering and delivery services. A few people reported that their orders arrived late or damaged, and some found the editing interface glitchy or difficult to use, particularly when trying to upload photos or add text.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the high quality of... See more

Quality

Users describe positive interactions with quality, frequently praising the high standard of paper, designs,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the website easy to use, with... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering and the... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick delivery times, with... See more

Based on these reviews

Rated 4 out of 5 stars

I like the option to personalise the cover of the notebook. The design process could be easier, the options and way of changing font, type size etc is a little clunky. Also, with Demi book - alwa... See more

Company replied

Rated 5 out of 5 stars

I love papier- the unique designs are so cute and the layout actually makes sense!! I've been looking for a planner that has monthly, weekly and daily sections with notes for goal-setting and the prod... See more

Company replied

Rated 5 out of 5 stars

What a great discovery! Perfect for my party place cards and menus. The quality is of a very high standard (beautiful paper stock, designs and finish). The option to create bespoke and personalised de... See more

Company replied

Rated 5 out of 5 stars

Lovely quality printing and paper! I've used a variety of different companies to print photobooks and Im thrilled with the end result of this one. There are some lovely formats to work with and opport... See more

Company replied


Company details

  1. Stationery Store
  2. Greeting Card Shop
  3. Pen Store
  4. Photo Printing Service
  5. Wedding Store

About Papier

Written by the company

Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.

Come on in, Paper Person

We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.

Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.

OFFERS

STATIONERY

PHOTO BOOKS

WEDDING

 


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
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Rated 3 out of 5 stars

The website my husband and I feel is…

The website my husband and I feel is one of the hardest ones we have ever navigated and he is a computer programmer/designer. Please, someone pretend you are a customer and try to do a birthday card with the photograph.
The cards are lovely, but the ordering is extremely difficult and discouraging.

20 April 2026
Rated 1 out of 5 stars

I am a repeat customer

I am a repeat customer - I am in Hawai’i - the first time I made a purchase the shipping was only $6.99 to Hawai’i and now it’s $49.99 - Hawai’i is part of the US, and we can receive shipping like any other state - not sure why we don’t have normal options anymore for shipping. I have to ship to my brother and wait for him to bring it home or ship it separately on his own to me.

20 April 2026
Rated 2 out of 5 stars

Smashing Thanks

20 April 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 3 out of 5 stars

Frustrating AI-bot customer service post purchase

Beautoful products but when I tried to add a gift message on my order (minutes after placing), I was told it wasn't possible via an AI bot. A bit disappointing to not even have the option to even have my message passed to a real person to consider.

20 April 2026
Rated 5 out of 5 stars

Mike B Review

Your Website made it easy to choose the right product and the customization was simple with plenty of options to use. Delivery was prompt and the product First Class. Thank you for a great service.

5 March 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I love the personalization and the…

I love the personalization and the quality of the paper. Your new designs keep me coming back.

19 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Papier will scratch your stationary itch

Papier will scratch your stationary itch. I am a stationary nerd and Papier is the best stationary shop I've ever shopped at. Great quality paper, nice designs, fantastic spiral softback notebooks, pens that feels good... everything

20 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 4 out of 5 stars

it was easy to find the sample I was…

it was easy to find the sample I was interested in and to personalise it. Amazing how everything including shipping was free.

20 April 2026
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Reply from Papier

Hi Ivy,

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I love Papier!

19 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

3rd consecutive yr!

This is my 3rd consecutive year ordering a mid year planner for the unique design layout (all weeks in a row, all months up front), reliable high quality, and beautiful fresh cover designs every year.

19 April 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 1 out of 5 stars

So wish I had read the reviews

So wish I had read the reviews
Ordered a personalised baby milestone book for my sisters baby shower tomorrow, my sister who had struggled with infertility
I was so excited about gifting it, instead papier requested Evri to return it to them, claiming I asked for the return
Do not use

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy with my purchase

9 January 2026
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Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

I have finally found my planner

I have finally found my planner! This will be my second year using Papier. I have been waiting for the 2026 mid-year to drop and am so excited to receive it. The customizable part are fun and make them unique to the user. The paper quality is by far the best. It makes my want to use my planner because it so smooth. Th accessories are well-thought out and classy. Thank you, Papier!

18 April 2026
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

Rated 5 out of 5 stars

Ordered a personalised notebook for my…

Ordered a personalised notebook for my nephew the quality of the product was exceptional and made a lasting impression. Beautiful to write in and keep as a momento
The service and speed of delivery were great. Would strongly recommend for that added personal touch for bespoke gifts.

17 November 2025
Papier logo

Reply from Papier

Thanks for leaving us your review, we are glad to hear it!

- Customer Service Team @ Papier ✍️

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