Salzburg Panorama Tours  Reviews 6,220

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to make the tours fun and memorable. Many highlight the excellent service, noting the well-planned itineraries and the opportunity to visit beautiful locations. The overall user experience is frequently described as enjoyable, with many appreciating the interactive elements like sing-alongs. However, some people were dissatisfied with specific aspects, such as a tour guide being perceived as rude or uninformative. A few others mentioned concerns about bus drivers' conduct, with some concerns raised about their driving. Additionally, some customers felt the tour lacked the expected lively atmosphere or wished for more time at certain locations.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their knowledge, friendliness, and engaging nature. Many... See more

Location

Users describe positive interactions with location, particularly enjoying the beautiful places where the... See more

Service

Reviewers highlight positive aspects of service, with many praising the tours as a joy from start to finish,... See more

User experience

People report positive experiences with user experience. Customers frequently praise the guides for making... See more

Holidays

Customers had positive experiences with holidays, particularly the Sound of Music tour, which many described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an amazing day! Hallstat is beautiful, but I was especially looking forward to the Sound of Music Tour. It was AMAZING! So much fun! Both guides (Susi and Jose’) were great, friendly, ful... See more

Company replied

Rated 5 out of 5 stars

Went on the Sound of Music tour. What a way to spend my birthday! The tour was a joy from start to finish. Jose was extremely knowledgeable and it was so interesting to hear his stories about meeting... See more

Rated 5 out of 5 stars

Our tour conductor, Mitch, was knowledgeable and engaging, and despite the rather cold, rainy day kept us enthused with his great energy and positivity. We were lucky to have him as our guide! We had... See more

Company replied

Rated 5 out of 5 stars

I enjoyed the Original Sound of Music Tour far more than I had expected. I am not a fan of coach tours as a rule, nor is The Sound of Music my favourite musical, but this tour was great fun. The Austr... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Salzburg Panorama Tours offers 365 days a year sightseeing tours in Salzburg and make your city trip simply unforgettable ! We are proud to have the "Original Sound of Music Tour" in our program as well as tours to Hallstatt and the Eagles Nest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Really excellent private sound of music tour

Really excellent 2 hour sound of music private tour - we learnt so much and visited places we would have no way of doing otherwise in a day in Salzburg. Highly recommend for quality of information, flexibility and friendliness. Importantly this firm and their guides are clearly very well established and known locally which makes a big difference.

3 January 2026
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your private Sound of Music tour and found it both informative and enjoyable. It’s great to know that our local knowledge and flexibility made your experience special—showing hidden spots in Salzburg is something we truly love to do. Your recommendation means a lot, and we hope to welcome you back for another adventure soon!

Rated 5 out of 5 stars

Our moderator Simon was fantastic

Our moderator Simon was fantastic. He made the entire tour well worth it.

31 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that Simon made your tour such a memorable experience. We’ll be sure to pass along your compliments to him!

Rated 4 out of 5 stars

Extraordinarily interesting

The tour was extraordinarily interesting. The guide was funny and pleasant to listen to. We had a great time and learnt many things. My family and I enjoyed it immensely. My advice to make it perfect: do not allow children under 6 to participate. This four-hour tour is clearly not designed for babies and infants and they are just a nuisance to the other participants. Every age has its challenges and adapted activities. Too bad too many parents of very young children forget it!

30 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you very much for taking the time to share your feedback. We are delighted to hear that you and your family found the tour extraordinarily interesting and enjoyable, and that our guide made the experience both informative and entertaining.

We also appreciate your honest suggestion regarding the participation of very young children. We understand your point of view, as a four-hour tour can indeed be demanding and is primarily designed for adults and older children. Your feedback is valuable to us, and we will take it into consideration as we continue to refine our tour guidelines and recommendations for families.

Thank you again for joining us and for your thoughtful review. We hope to welcome you back on another tour in the future.

Rated 5 out of 5 stars

Very well organised

Very well organised, guide Simon very approachable and knowledgeable.
One piece of feedback: more time in Montsee!

30 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you very much for your kind review! We’re delighted to hear that you found the tour very well organised and that Simon was approachable and knowledgeable.
We also appreciate your feedback about Mondsee and will certainly take it into consideration when planning future tours. We hope to welcome you again soon!

Rated 5 out of 5 stars

Horse Drawn Sleigh Tour

Leopold is a really engaging and entertaining guy. Dragan drove the bus safely and expertly.
2nd time doing this tour and had such a lovely and memorable time. Would recommend to anyone visiting salzburg during Christmas. The horses are so hard working and make the ride exciting.

29 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re delighted to hear that Leopold made the tour engaging and entertaining, and that Dragan ensured a safe and expert ride. It means a lot to us that you chose to join us for a second time and still had such a lovely and memorable experience. Your kind words about our hardworking horses and the festive Christmas atmosphere in Salzburg truly make our day. We really appreciate the recommendation and hope to welcome you back again in the future!

Rated 5 out of 5 stars

Awesome tour with Peter

We had a wonderful tour with Peter who explained that he is retired but comes back to help when the company is very busy. He was so sweet and did a great job explaining all of the SOM sites. The tour was on time and very enjoyable. We liked watching the videos of SOM and singing along. A great Christmas morning!

25 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful tour with Peter. Even in retirement, he truly enjoys coming back to share his knowledge and passion, and we’re so glad that came through during your visit. It’s great to know you enjoyed the explanations of the SOM sites, the videos, and even singing along—it sounds like a very special way to spend Christmas morning. We really appreciate you taking the time to share your experience and hope to welcome you again in the future!

Rated 5 out of 5 stars

Wonderful tour

Wonderful tour. So fun. Simon was amazing.

28 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fun tour and that Simon made it an amazing experience. We truly appreciate your kind words and hope to welcome you again soon! 😊

Rated 5 out of 5 stars

Great Experience for Sound of Music Fans

The guide, a young lady, really made the tour special with her charm and knowledge.

28 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you very much for your kind review! We’re delighted to hear that our guide’s charm and knowledge made the tour special for you. We’ll be sure to pass along your wonderful feedback to her and hope to welcome you again soon.

Rated 4 out of 5 stars

Sleigh ride in the Alps

Our trip to the Alps and our sleigh ride were amazing but I dont think we need to hear the political views of tour guide Leo. What he thinks of Trump or Putin should not be broadcast on the microphone, not for anyone to hear regardless of age or nationality. Everything else was great.

26 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you for sharing your feedback. We’re delighted to hear that you enjoyed your trip to the Alps and the sleigh ride! We sincerely apologize for any discomfort caused by the tour commentary. We appreciate your input and will ensure our guides focus on the experience and scenery, keeping personal political opinions out of the tour. We hope to welcome you again for another memorable adventure.

Rated 5 out of 5 stars

Great fun and interesting

April was a very informative, interesting and entertaining guide. Full of energy and made the 4 hour tour great fun. Alex, the coach driver was very careful and you felt safe on the roads.

26 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that April made the tour both informative and entertaining, and that you enjoyed her energy throughout the 4 hours. We’ll also be sure to pass along your compliments to Alex for providing a safe and smooth journey. We hope to see you on another tour soon!

Rated 5 out of 5 stars

April was amazing

April was amazing! Alex was amazing! It was such a fantastic experience!!!!!

26 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that you had such a fantastic experience with April and Alex. Your enthusiasm means a lot to us, and we hope to see you again soon!

Rated 5 out of 5 stars

wonderful experience

It was a wonderful experience! I had booked 3different day tour with Panorama Tours, it doesn’t disappoint me at all! Highly recommended!

25 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed all three of your day tours with Panorama Tours and that we could meet your expectations. Your recommendation means a lot to us, and we hope to welcome you on another adventure soon!

Rated 4 out of 5 stars

Simon was a fantastic tour guide

Simon was a fantastic tour guide. He worked humor in with pertinent facts. His enthusiasm for the tour was clearly evident. The ticketing, redemption, and pick up process was easy. Our driver was kind, professional and safe. The drive through the lake section of Austria was breathtaking. I think 4 hours is a bit long especially in the colder weather we had. Not sure how you could shorten it up though. There is a lot of great information learned and quite a few kilometers to drive. All in all worth the time and money.

24 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that Simon made your tour enjoyable with his humor and enthusiasm, and that the ticketing, pick-up, and driving experience met your expectations. The lake section of Austria is indeed breathtaking, and we’re glad you got to experience it. We appreciate your note about the tour length—weather and distance can certainly make it feel longer, but we’re happy to hear that overall it was worth your time and investment. We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

GREAT guide (Kylie) and driver

GREAT guide (Kylie) and driver! She was SO knowledgeable and passionate and have all the best information. She was careful to keep up on schedule but also made sure we all enjoyed ourselves and took time to see things! Love it!

24 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re thrilled to hear that Kylie made your experience memorable with her knowledge and passion. It’s great to know that she balanced keeping on schedule while ensuring everyone enjoyed the sights. We’ll be sure to share your kind words with her—she’ll be delighted!

Rated 5 out of 5 stars

Fantastic tour guide, great tour

Our tour guide, Connor, was truly excellent! So funny, positive, enthusiastic - we really enjoyed the tour thanks to his extensive film knowledge, his warmth and his humour. Thank you for a wonderful time!

23 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that Connor made your tour so enjoyable. His enthusiasm, humor, and film knowledge truly make the experience special, and we’re glad it shone through. We hope to welcome you on another tour soon for more fun and memorable moments!

Rated 5 out of 5 stars

Fantastic Tour

Our guide Simon was so great. The tour is so much fun and I really loved being able to go up to Mondsee to see where they filmed the church scene for The Sound of Music.

5 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the tour and had fun visiting Mondsee to see the iconic church from The Sound of Music. Simon will be delighted to know he made your experience special. We hope to welcome you on another adventure soon!

Rated 5 out of 5 stars

Bucket List Day!

Our tour guide, Simon, could not have been better! He was fun and so very knowledgeable. The tour was a highlight of our Austrian trip. Can’t wait to watch the movie again after all the places we visited and all that we learned today on the tour.

23 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your kind words! We’re thrilled to hear that Simon made your tour so enjoyable and memorable. It’s wonderful that you could connect the places you visited with the movie—it really makes the experience special. We hope it brings back great memories every time you watch it!

Rated 5 out of 5 stars

Excellent tour

Excellent tour, April was amazing as the tour guide. Lots of interesting information and made entire tour lots of fun.

21 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed the tour and that April made it such a fun and informative experience. We’ll be sure to pass on your kind words to her. We hope to welcome you again on another tour soon!

Rated 5 out of 5 stars

This tour was the best I have ever…

This tour was the best I have ever done. April was such an amazing storyteller and everything was put together so amazing. This is a must do on your Salzburg trip

21 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful review! We’re thrilled to hear that this was the best tour you’ve ever done. April will be delighted to know how much you enjoyed her storytelling and the overall experience. Your recommendation truly means a lot to us, and we’re so happy to have been part of your Salzburg trip. We hope to welcome you again in the future!

Rated 5 out of 5 stars

Tour review 5/5

April and Hakke were our guides for the day and they were both great! We got a very nice tour and got to enjoy so much :) there was a lot of positive energy and would love to re-live this experience!

21 December 2025
Unprompted review
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Reply from Salzburg Panorama Tours

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great time with April and Hakke. They’ll be thrilled to know that their positive energy and guidance made your experience so memorable. We would love to welcome you back anytime so you can relive it again!

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