Palmetto Publishing Reviews 

1,091
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and professional staff for their helpfulness, patience, and supportive guidance throughout the publishing journey. The service provided is frequently described as exceptional, with many appreciating clear communication, personalized attention, and an efficient process. Reviewers are particularly impressed with the quality of the final product, noting their books were brought to life as envisioned, often with beautiful covers and layouts. However, some people were dissatisfied with aspects like sloppy or rushed work, missed editing deadlines, and insufficient feedback. A few customers also noted issues with post-publication support, such as e-book delays and concerns about global distribution.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional and... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with the final outcome and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second book with Palmetto, and the second experience mirrored the first—exceptional support offered in all dimensions. Everything was done well and undertaken in a timely way. Quality and r... See more

Company replied

Rated 5 out of 5 stars

Amazing people who are definitely dedicated to their work and yours. No issues, consistent communication,updates,emails and text. Palmetto Publishing is a company that you can trust. And finally,... See more

Company replied

Rated 5 out of 5 stars

A+ for Communication. I was kept in the loop continuously. Palmetto has a wonderful team of caring and very efficient professionals. I am so happy I chose to publish my book with Palmetto. I was i... See more

Company replied

Rated 5 out of 5 stars

All of my experiences with this organization have been outstanding! Anna Lynch, in particular, has been consistently helpful, responsive, and supportive throughout the entire process. She has been a p... See more


Company details

  1. Book Publisher
  2. Multimedia and Electronic Book Publisher

Written by the company

Palmetto Publishing is an independent self-publishing house in South Carolina, we at Palmetto Publishing believe that every person has a story to tell. We are passionate about giving authors the opportunity to share those stories with the world, providing them with an incomparable publishing experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,091)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Experience. Now, The Lazy SEAL is published!

I would not have published without Palmetto! It was a straight forward experience. I did not know what I was doing...like at all but Palmetto made it happen! The book, The Lazy SEAL is all about doing things the "easy way" if that sounds like you and you have a book to self-publish, Palmetto is for you.

23 February 2026
Rated 5 out of 5 stars

5 Stars! Great experience from start to finish!

Chloe and the entire team at Palmetto Publishing were great to work with! They answered every question and guided me from start to finish. I'm now a published author on Amazon! Thanks, Palmetto Publishing!

13 February 2026
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Reply from Palmetto Publishing

Chloe is truly amazing! Thank you so much!

Rated 5 out of 5 stars

Very professional indeed

Very professional indeed, attentive, and kind assistance throughout the process! A great experience.

16 February 2026
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Reply from Palmetto Publishing

Thank you for your kind words!

Rated 5 out of 5 stars

Publishing 2nd book

I usually do not write reviews, but felt this experience should be shared. I published invisible, with Palmetto in 2023 and it was good. Here it is 2026 and we just finished Roses are Red and it is amazing!!!
It started off with speaking with Nicole Jock who explains the different packages, details and costs. Then I started working with Ryan Mace (project manager) who was beyond patient. Ryan said, “We will work on your book until it is the way you want it.” He set up several zoom meetings and reviewed many pages of edits. There were times I did not remember what I was trying to correct and Ryan knew. When I called he called me by name as if we were long-time friends. There were challenges, but we worked through them and the book is fantabulous! Nicole assured me that this experience would be great and it was! Thank you for showing up and showing out Palmetto Publishing.

6 February 2026
Unprompted review
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Reply from Palmetto Publishing

Ryan and Nicole are the dream team! Thank you so much!

Rated 2 out of 5 stars

Not the Publishing Experience I Hoped For

I was genuinely excited to partner with Palmetto Publishing to bring my book project to life. Unfortunately, that excitement quickly diminished due to ongoing issues with communication, inconsistencies in execution, and repeated instances where directions were not followed carefully. At times, the work felt rushed or minimal in effort, which made it difficult to maintain confidence in the overall process.

I do want to acknowledge that I received great customer, and things were handled promptly and professionally whenever issues were raised. I appreciate the responsiveness and courtesy shown in resolving specific incidents. However, the frequency of errors and the need for repeated corrections ultimately impacted my trust in Palmetto’s ability to carry out the project with the level of care and precision I had hoped for.

While I am thankful for the professionalism shown in addressing concerns, the overall experience dampened what should have been a joyful publishing journey.

9 February 2026
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Reply from Palmetto Publishing

I take this matter incredibly seriously, and we want to ensure that every author has a phenomenal experience from start to finish! I sent you an email, and I would love to connect to ensure that we fully remedy this for you. We want this to be an exciting experience for every author!

Rated 5 out of 5 stars

Easy and Fantastic process

Kaitlyn Neese, my project manager, was absolutely fantastic. I spent year making my book, but when it came to creating a finished product and getting it out for sale, I had no idea what to do. Palmetto Publishing was efficient, affordable, and made every step to creating a finished book easy.

10 February 2026
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Reply from Palmetto Publishing

Kaitlyn is awesome! Thank you!

Rated 5 out of 5 stars

The publishing company who cares...

My experience was great due to the people. They were kind, patient, professional, and they completed our project beyond my expectations.

3 February 2026
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Reply from Palmetto Publishing

Thank you so much!

Rated 5 out of 5 stars

Chloe was very helpful

Chloe was very helpful. My second book with Palmetto Publishing was a success. Great team effort. Thank you!

10 February 2026
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Reply from Palmetto Publishing

Thank you so much for trusting us! We appreciate you! Chloe is awesome!

Rated 5 out of 5 stars

I love the way all of the persons…

I love the way all of the persons assigned to assist with my book publication kept me informed throughout the process. When I had a question, they were available in a timely manner. Ryan was absolutely the best in understanding what I wanted and how I wanted the material placed in the book. I have two more books I want to publish and I will definitely use Palmetto Publishing!

9 February 2026
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Reply from Palmetto Publishing

Ryan is great! Thank you so much!

Rated 5 out of 5 stars

Best Practices

Honest, upfront, professional and thorough. Throughout the entire process there was quality checks to ensure the finished product was professionally done at each critical stage.

4 February 2026

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