Pai Skincare Reviews 36

I've always had slightly sensitive skin but shortly after turning 40 it turned really sensitive! I tried multiple skin care ranges and I had a reaction to all of them.

I came across Pai from an advert on Facebook and after filling in a help form with a picture of my poor red reactive face I received a reply from Katya and a plan to try and sort my face out.

Its been 3 months now and my face is finally happy again...no more redness or reaction. The products are not greasy and thankfully do not make my face break out.

I have found Pai to be great from a customer service point of view as well they have always been quick in replying to emails and when I had an issue with a pump on a product a replacement was sent out immediately.

Only a couple of niggles is that the moisturiser is in a lovely bottle however it is a plastic bag in the bottle which isn't ideal. The products are expensive and there always seems to be an offer on for a free product over a certain spend amount...it would be great if they just lowered the prices a bit instead of the free product offer that you might not even use.

Anyway these are minor points and I'm just grateful to have a skin care routine that my face is happy with.

Thanks Pai 😍

I bought Rosehip oil and it arrived the next day - speedy service!

One star is far too high, I’d like to give them a minus. Purchased a cream from Pai because they claim their products are for sensitive skin and they’re supposedly “there for you” if you need help. I had a very severe reaction to the cream in question and weeks later my skin is still not healed. I contacted Pai immediately, explained everything and sent photos. They asked me to return the product to them to investigate it and said they would give me a refund. Over two weeks later and I had heard nothing from them. I contacted them and after sending them the tracking number for the return, again, they refunded me. No mention of my reaction, no explanation as to any testing of the cream I’d returned, was there a mistake in the formula? Who knows, I doubt they’ll contact me ever again, they simply do not care. Disgusting.

Ordered products the evening before and they arrived by the next afternoon which I was not expecting! No issues with any of the products contrary to other reviews.

Purchased the new body wash and in shower moisturiser. It’s okay-nothing wrong with it but just underwhelmed really. Fragrance is ever so slight but I didn’t find it pleasant. The new in shower moisturiser didn’t feel to do anything really. Slightly disappointed.

Ordered the Instant Kalmer Serum and the Rosehip Facial Oil for my sensitive, rosacea-prone skin. The facial oil seems very good, and I think the serum will work for me too, but I have a big moan - the impossible, terrible packaging! Unlike every other skincare product I've ever tried, Pai packs its products in horrible, thick, coarse cardboard that is just like the stuff that huge Amazon boxes use. Not only is the cardboard very offputting, because it's not exactly the texture I'm hoping to achieve, it's also packaged in a counter-intuitive manner. Instead of easy openings at the top and bottom of the carton, Pai packages open at the side, and you have to prize open the thick cardboard and manoeuvre the lotion out sideways, which is a real nuisance. I lost fifteen minutes and two fingernails doing this! Unless the serum turns out to be a miracle worker I shall not reorder, as I don't fancy the hassle of opening the package. Why can't they use thin, card containers with sensible top and bottom openings, like everyone else? What are trying to achieve with their nasty, frustrating cardboard puzzles? Beats me.

A lovely lightweight sunscream for my face that doesn't make my face look white and pasty. Thank you Pai x

They offer an over the phone consultant who listens to your skin concerns/issues and helps you to find what products will help with no pressure to buy any or all of it. They actually listen to you. And everything I have ordered has worked well with my sensitive skin. It is pricey but does last a long time and I feel it's worth it. I honestly can't remember when my first order or my consult was, so I put May 1st. I've ordered a few times with them, the latest being through their Amazon store.

I really do like Pai skincare products especially the featherweight eye-cream. The only problem is the delivery - Pai really needs to choose a different courier service. Once it was delivered to a random shop instead of my home address and all the other times I have ordered it’s taken almost 14 days to receive the products. This is too long in my opinion, especially when you’re delivering within Europe.

Im a fan of Pais products but the delivery is really bad. My first order never arrived. I orderd again and it again didnt arrive. I found out it was dropped at Some random store. Had to drive 30 minutes to find it there. Not worth the hassle.

Instead of a sample of sunscreen, a sampler gave me a bloody tissue/pad packed inside the sunscreen pack. Once I sent a friendly email to their customer service notifying them about the error, they offered no replacement for the sample or any other compensation for the rather traumatising experience with their products. Would definitely not buy!

Excellent all round service. Ordered a whole skincare routine for day and night. Items were shipped FAST! And arrived perfectly packed. A few comments said about the plastic bag being inside the bottle? This is for easier recycling and you still get the amount per gram you paid for even if you think the bottle is a bit big. Too early to comment on how good the products are for my skin but just for the shopping experience alone it gets 5 stars. If a product doesn't suit me doesn't mean there's an issue. The products have a light/no smell and have loads of excellent ingredients in so I am really happy. Can't wait to see how it goes over the next few weeks/months.

Tiny amount of product in a plastc bag in a deceptive frosted bottle that could hold double the amount you actually get. The cleanser for red skin burnt my face. The rosehip oil burnt my face. Pricey products that are not worth it. Scam

Its my first time with Pai Skincare and I absolutely love it! ❤️ I started using it 3 days ago and OMG my skin is so nice and looking so fresh. The customer service was great. Sarah was very nice and helpful. Delivery was super fast which I didn't even expect it that fast. For everything I'm absolutely recommending it!!!

Excellent skincare, I especially love their vitamin C oil (great results!) and zinc oxide suncream (which I use all year round). I've tried some of their serums and the glow products, all gentle on the skin and very pleasant to use.

This company claim to give you 15% off if you subscribe to their newsletter, it’s a complete scam!!! They never sent me the code, so I emailed them asking for it. It even says in their FAQ when emailing them…”I’ve not received my discount code”….and then suggests you to email them if that is the case….naturally hoping that people won’t be bothered to go to the hassle. The fact this is even a FAQ means they clearly are aware they don’t actually send a code to anyone and it’s a lie. I have emailed three times over the last week. Not a single response. Yet they manage to frequently send out the newsletter I am now signed up for. I think this is incredibly bad business practices and a company should not be allowed to scam clients this way. I have since had two other people sign up to their newsletter, and they also did not receive a code. Guessing they won’t ever email me back, cause they obviously don’t supply any discount. Therefore I now refuse to shop with them. They must loose so much business by lying to people this way. Sad really

I am extremely disappointed with the customer services response. The company claim to give 15% off if you subscribe. I did this and received a code which continually stated that the code cant be used. I contacted customer services by email and later by whatsapp and they asked for the code which I input. I replied immediately with the code. There is Still no response days later from Pai.

Great customer service, fab product and fast delivery!

Love their rosehip cleansing oil! The first ever cleanser to leave my face feeling clean but not dry.

Thank you!

Shocked and horrified to discover that Pai Skincare uses little plastic pouch containers for some of their creams and serums that they fit (hide) inside the product’s frosted, opaque external glass container. This practice allows them to trick the consumer in two different ways. Firstly, visually, the buyers think they’re getting more product than in reality. Secondly, they make the wasteful and environmentally toxic decision to use plastic when there’s absolutely no need for it aside from consumer deception. In today’s world when our planet and bodies are suffocating under excess plastic consumption and waste, this practice is shameful and deplorable.

Buyers, don’t be fooled by that eco-friendly cardboard packaging around the product. They really couldn’t care less. (By the way, this is already on top of
having my small order arrive in a massive shipping container, so more waste on that end).

Needless to say, I’m permanently switching brands.

Great products and customer service.
I've been a customer for coming up to a year & just placed my 3rd order. My fav products are:
- The Anthemis moisturiser which is perfect for very sensitive skin.
- Virtuous Circle: A gentle yet effective exfoliator
- All Becomes Clear: Serum to help with blemishes that works but is still gentle.