paireyewear.com Reviews 

I ordered progressive glasses (Zuri frames) from Pair Eyewear on January 10 and did not receive them until March 2, nearly seven weeks later.
My concern is not the shipping time but the lack of communication during the delay. I contacted customer service multiple times while waiting and only received generic responses.
After the glasses finally arrived, the explanation was provided only after repeated follow-ups, and the resolution offered was two $10 credits despite the glasses costing several hundred dollars.
I like the concept of Pair Eyewear and their toppers, but the communication during production delays could be much better.

Order glasses a month ago like the other reviews and still have not received my glasses and they really don't know when I will get them. They are blaming the delay on shipping problems. However these shipping issues have been going on for a month now and it still hasn't gotten better. But everything else ships perfectly fine even extra toppers. This company is a JOKE and just out to take your money because you are not going to get your product. Buy glasses from another company that know how to deliver!! STAY AWAY FROM PAIR EYEWEAR!!!

I wish I had read the reviews. NEVER EVER EVER buy a product from this company. I ordered frames on on 1/13 and as of 3/9 STILL do not have the correct pair of glasses .The first pair they sent did not match the measurements they list on their website, so they were too small for my face. I ordered a different frame and they sent it in the wrong color. I called to complain and they re-shipped, only to receive the SAME wrong color a second time. Each shipment takes weeks. Their customer service is the most infuriating kind, where they are polite and tell you how sorry they are and nothing gets fixed. I have spent hours on the phone trying to get things fixed and now I am literally on hold waiting for them to decide whether or not they will refund my money in full.

Rip off loyalty program

I placed my order on 12/31/25, and "d/t a supply chain issue" my glasses are still "in production." Every time I request an update, I am given the same vague info or excuse, but no actual information. They can't tell me the stage of production my glasses are in, or if they've even started producing my lenses. Just that "they are prioritizing my order to ensure it is fulfilled as quickly as possible." The problem: they've been saying this same thing since mid-January.

I also find it interesting that I continue to receive at least 2 texts and 1-2 emails DAILY trying to obtain new orders, despite the fact that they cannot fill the orders they've received. AND, after waiting over 2 months for my glasses to be completed, they have the audacity to offer a $20 gift card TOWARDS A FUTURE PURCHASE. Ummmm, NO THANK YOU! I have also requested that they ship my glasses express once production is completed, IF they ever complete them, and was told they're unable to do so.

I was a returning customer to Pair Eyewear, and referred others to them previously, but after this experience, I will NEVER order from this company again.

Pair has come a long way. They are still very slow at order fulfillment, but the quality is now there. My glasses just have 2 magnets at the temples and hold toppers securely in place. The designs are well done and beautiful. I'll keep collecting more toppers!

Frames are warped, magnets are not strong, I add a clip on, and the glasses are so heavy they continuously slide down my nose. The one thing I will say that was positive though was customer service when I initially wanted to return some of the clips that I purchased because I did not like the style. I was refunded immediately and I was told to recycle/donate the clips I wouldn’t be using. I was very hopeful that this was going to be my glasses for the future, but I guess buying glasses without being able to try them on is a bit of a pipe dream.

Not only did they force me to upgrade the frames but they took so long to ship my glasses and they weren’t even the correct prescription. The customer service is terrible. None of the discounts work. I submitted my items for a refund and got a confirmation email but never got my money back.

I absolutely loved this product and was a Pair Plus member but, unfortunately, their customer service caused me to cancel my membership. It has been nothing but frustration trying to return an item and getting any response to my emails. Unfortunately, until the system is improved as well as the website, I can no longer be a customer. It shouldn't be this hard to return something. Your system should automatically default to the toppers that match the frame the person has. I have spent hours trying to return something. Ridiculous!

The worst service ever.....
The worst service ever..... over 10 days after order nothing, not getting answers from them, I wish to return my frame to americas best & cancel the entire order ( 200$ only tops)

Pair eyewear masks you check the box for free membership, then without notice they will change $30 every month for membership, hard to contact them, hours of waiting then they disconnect, and when able to talk to representatives, they refuse to refund. I paid $90 for a frame and I was charged $123.50 for membership. They are fraud.

Do not buy! I tried two different base frames, and about 10 toppers from their website (as well as a few from other creators off etsy). The toppers fall off constantly. When the wind blows, if anyone hugs you, dog licks your face, etc. There is ZERO customer service. Two of my three orders came incorrect and both times took about two weeks to fix with their “chat bot” since the phone puts you on hold and hangs up. Even then, the only “fix” they allow is trying to send it again. The only way to leave them a review is through their Facebook page, and they only allow the good reviews to post and deny anything bad.

I keep having people say “oh just add glue dots” or “just add your own magnets”…. Shouldn’t it come working the way it claims in the first place?? My magnetic sunglasses from Zenni and Firmoo both work totally perfectly. So obviously it’s possible, just not by Pair.

Very bad company through and through.

Their automated PD measurement system forced the PD measurement through their digital tool only, and there was no manual option to correct.

They said for any PD updates to email their staff separately for PD updates. I emailed them regarding the correct PD measurement.

They sent the order to the lab, before the PD email measurement was updated by customer service.

Now, I have a pair of eyeglasses, under construction, in the lab, with the wrong PD measurement. And I have to wait and see if this PD difference in tolerable or not.

Their systems should allow for manual entry of PD and not be forced into digital measurement and to email staff after placing the order to correct PD measurements their system automatically imported into the order.

I bought new clear frames and brought them to my eye doctor to but prescription lenses in. I got them back and the toppers don't fit. It had nothing to do with the lenses because for the frames to be bent that much they would have broken. They aren't giving me a new pair of flat fronted frames and I'm out the hundreds of dollars for the lenses. I've spent so much money with them you think they want to keep my business.

Their customer service is very poor. It takes weeks to get toppers. They always have some sorry excuse as to why your order is late. They need to go belly up!

Buyer Beware......I would give this company a 0 star review if I could. They sent me the wrong prescription in my glasses I had to schedule an eye doctor to verify this over the holidays .... once I confirmed the prescription was not correct I asked for a refund, they denied my request for a refund of the wrong prescription stating I was over the 30 window by 2 days.... then charged me a membership fee on top of that ..... I didn't sign up for a membership!!!!!! The toppers are crap...almost 3D printed and peel off .
Customer service is non existent . Terrible Company

The toppers fall off all the time. I lose them everywhere I go. I had to re order the tortoise ans sunglasses. I am not roughing around but I have gone to itch my nose and they come off. I would not re order again.

The magnets are weak so the tops fall off if bumped & the top color paint is cheap and chips off… and Pair will not stand by their product and replace them.

I ordered glasses and about 4 toppers from pair on the 20th October. Overall communication with the company started off as great, I had a few questions before and after becoming a customer and they always answered quickly. When I made my order they split the topper so one came separately. It took just under a month to get the majority of the order, then one final topper was due. Due to poor delivery the package was left hanging out of my letterbox and it was stolen. I escalated accordingly, and assume that pair could claim any loss to them back from the courier, but since escalating my lost parcel they have ghosted me. I even paid for the shipping protection which I would have thought would cover things like this. I'm really disappointed, and just know it would hardly cost them a thing to resend one topper. So through no fault of my own I am out at a financial loss and have no product. EDIT - since escalating this slighter higher I have had them place a replacement order. I looked to try and contest the payment with my merchant which listed a different e-mail to contact first. And once again, that instant of customer service was really good.

I ordered a pair last year and they were great. However I ordered another pair this year and I had to email to ask where they were to be told that they couldn’t read part of my prescription. Why hang anyone emailed me in those 2 weeks to say that?!
Lack of customer service and communication.
Guessing my order won’t be here for yet another 2 weeks.
Won’t order again.