So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As someone who loves the brand. I recently purchased the PacSafe Go Anti-Theft Micro Crossbody in beautiful Garnet for a close friend, and I am absolutely delighted with it. The quality is exc... See more
Company replied
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
699 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy efficient service customer service…
Easy efficient service customer service is great
11 August 2025
Reply from Pacsafe UK
We’re really pleased to hear you found the service easy and efficient, and that our customer service met your expectations, that means a lot to us.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Excellent bit of kit
Excellent, well thought out design and up to the usual high standard of Pacsafe products. A brilliant bit of kit.
14 April 2026
Reply from Pacsafe UK
We’re delighted to hear you’re so pleased with the design and quality, it’s great to know it’s living up to the standard you expect from Pacsafe.
“A brilliant bit of kit” is lovely to hear, thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great quality bag
Great quality bag. Zip is a little tricky to to start with but then got the hang of it. Quick delivery. Perfect size. Bought the black but will also buy other colours. Fitted everything I needed in for a day out in the city.
7 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with the quality, size, and quick delivery. It’s good to know the bag worked perfectly for a day out in the city once you got used to the zip, there’s a small learning curve, but it’s all part of the added security.
Great to hear you’re considering other colours too!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Great little holder for keeping your…
Great little holder for keeping your cards and money safe. Will never go back to a purse
13 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re enjoying the holder and that it’s keeping your cards and money safe, that’s exactly what it’s designed for.
“Will never go back to a purse” is brilliant to hear!
Thanks again for your support.
Kind regards,
The Pacsafe Team
Waist Pack
Quick delivery and the waist pack is as good quality as everything else I’ve had from PacSafe.
13 April 2026
Reply from Pacsafe UK
Thanks so much for the great review! We’re glad the waist pack arrived quickly and that its quality lived up to your expectations. We appreciate your continued support of Pacsafe.
Kind regards
The Pacsafe Team
Useful holiday bag
The photos on the website were clear, showed the inside of the bag and was clearly accurate.
13 April 2026
Reply from Pacsafe UK
Thank you for your review! We’re delighted the photos on our website were clear and accurately showed the inside of the bag, and that the product met your expectations.
Kind regards,
The Pacsafe Team
Great for holidays or days out
I bought this to use on upcoming holidays. I love that it’s big enough to hold documents, wallet, kindle and a spare jacket but small enough to look good. I love that wandering hands can’t easily access the main compartment. The front pocket is ideal for maps. It was delivered quickly and not overpacked.
13 April 2026
Reply from Pacsafe UK
Thank you for your review! We’re thrilled the bag is the perfect size for your documents, wallet, Kindle and a spare jacket, and that its anti-theft features give you extra peace of mind. Glad the front pocket works well for maps and that it arrived quickly without excess packaging. Enjoy your upcoming holidays!
Kind regards,
The Pacsafe Team
Excellent quality bit of kit
Excellent quality bit of kit, will definitely make use each time I travel
9 April 2026
Reply from Pacsafe UK
Thank you for your review, great to hear you appreciate the quality of our products. We are sure it will serve you well on your travels.
Kind regards
The Pacsafe Team
Fast delivery
9 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast delivery, that’s what we aim for.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
Extremely reliable company
Used this company before. Brilliant products, extremely reliable and prompt delivery.
30 March 2026
Reply from Pacsafe UK
We’re delighted to hear you’ve used us before and continue to find our products brilliant and reliable. It’s also great to know you were happy with the prompt delivery.
We really appreciate your continued support and hope your Pacsafe products serve you well on many more trips to come.
Kind regards,
The Pacsafe Team
Solid secure bag
Nice colour, well made and secure. It would have been good to have had credit card slots and more compartments generally. It was very basic fir the money
1 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you liked the colour, build quality, and security of the bag, that’s what we aim to deliver.
We do appreciate your feedback regarding the internal layout. Some of our designs are intentionally kept more minimal and streamlined, but we understand that additional compartments and card slots can be important for everyday use. Your comments are really helpful and will be passed on to our product team.
Thanks again for your support.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you’re happy with the product, 100% is great to see!
We really appreciate your support and hope it serves you well on many trips to come.
Kind regards,
The Pacsafe Team
Having dealt with delivery of my…
Having dealt with delivery of my ordered bag to the wrong address I was very impressed with the follow up emails and personal phone call - v g PR!
1 April 2026
Reply from Pacsafe UK
We’re really pleased to hear that you were happy with how the delivery issue was handled. We always aim to resolve things quickly and personally, so it’s great to know the follow-up emails and phone call made a positive difference.
We really appreciate your feedback and support.
Kind regards,
The Pacsafe Team
I have used the bag for a few days…
I have used the bag for a few days already. The bag first came as it is described: no oops, no exceptions, and no buts.
In these few days, I deliberately kept changing my wearing positions, taking it off and putting it back on, opening the Zips and close it and zipping/locking the zips. Until today, it is still in perfect condition.
I have not tested with thieves trying to cut my bag, nor have I used a pen to break the zip.
8 April 2026
Reply from Pacsafe UK
We’re really pleased to hear that the bag has met your expectations and performed exactly as described. It’s great to know you’ve been putting it through its paces, adjusting how you wear it and regularly using the zips and locking systems and that it’s holding up perfectly.
That’s exactly what our products are designed for: reliable, everyday use with added peace of mind.
Thanks again for your support, and we hope it continues to serve you well on many trips to come.
Kind regards,
The Pacsafe Team
Reliable RFID products
Reliable RFID products
I purchased a RFID purse. It was delivered quickly, wrapped in a eco-friendly package.
The style is simple and easy to use.
I already bought an anti theft crossbody bag, which I like.
I’m really happy with their products.
7 April 2026
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with your RFID purse and that it arrived quickly and well packaged. It’s great to know you find the style simple and easy to use.
We’re also delighted that you’re enjoying your anti-theft crossbody bag, it means a lot to have your continued support across our products.
Thanks again for choosing Pacsafe, and we hope everything serves you well on your travels.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear the bag exceeded your expectations, that’s exactly what we aim for.
We hope it serves you perfectly on your trip and many more to come!
Kind regards,
The Pacsafe Team
Efficient fast service.
30 March 2026
Reply from Pacsafe UK
We’re really pleased to hear you were happy with the fast and efficient service, that’s exactly what we aim to deliver.
We appreciate your support and hope you enjoy your Pacsafe product.
Kind regards,
The Pacsafe Team
Crossbody bag for travel
Purchased based on the recommendation of other travellers, and I find the bag fees secure. I find it difficult to open the safety zip & clasps, so hopefully it will deter anyone trying to pickpocket.
18 March 2026
Reply from Pacsafe UK
We’re really pleased to hear you chose Pacsafe based on recommendations from fellow travellers and that you’re finding the bag feels secure, that’s exactly what it’s designed for.
The locking zips and clasps can take a little getting used to at first, but as you’ve mentioned, that added security is what helps deter pickpockets. With a bit of practice, they should become easier to use day to day.
Thanks again for your feedback and support, we hope the bag serves you well on your travels.
Kind regards,
The Pacsafe Team
Perfect travel bag
Swift delivery, great communication about delivery. Bag perfect for an upcoming trip to Barcelona.
9 March 2026
Reply from Pacsafe UK
We’re really pleased to hear that your order arrived quickly and that you were happy with the delivery updates, we know how important that is.
It’s fantastic to hear the bag is perfect for your upcoming trip to Barcelona. We hope you have an amazing time and that it serves you well throughout your travels!
Kind regards,
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.