So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
Company replied
Easy tranaction at all stages with speedy delivery and a high quality product. After having her purse pickpocketed from her handbag on the Paris Metro I bought this for my wife to ensure it doesn’... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
664 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The description and colours are exactly as per the website.
Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best selection and the construction pretty "anti-theft" proof. I ordered the CX Anti-Theft Square Crossbody in Rose for myself, my son's girlfriend had the same in Serenity Blue and my husband the V Anti-Theft Action Sling Pack in Beige. Ordering was easy, delivery service quick and well packaged. The description and colours are exactly as per the website and the quality of the product excellent. We're all highly delighted, and looking forward to using them.
23 June 2026
Reply from Pacsafe UK
It sounds like you have an amazing trip planned to Sorrento, Rome and Paris, and we're delighted you've chosen Pacsafe to travel with. The CX Anti-Theft Square Crossbody and V Anti-Theft Action Sling Pack are fantastic choices, offering both security and style while you're exploring.
We're so pleased to hear the ordering process was easy, your delivery arrived quickly and well packaged, and that the colours and quality met your expectations. Knowing that all three of you are delighted with your bags means a great deal to us.
We wish you a fantastic holiday filled with wonderful memories, and hope your new Pacsafe bags give you complete peace of mind throughout your travels.
Kind Regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that your Pacsafe product helped you feel secure during your recent travels. Providing peace of mind so you can relax and enjoy your journey is exactly what we aim for.
Thank you for choosing Pacsafe, and we look forward to accompanying you on many more adventures!
Kind Regards,
The Pacsafe Team
Perfect for travelling in a busy city
Easy tranaction at all stages with speedy delivery and a high quality product.
After having her purse pickpocketed from her handbag on the Paris Metro I bought this for my wife to ensure it doesn’t happen again.
She loves the style and colour and of course, the security features.
We’re off to test it in Munich next week.
15 June 2026
Reply from Pacsafe UK
We're sorry to hear your wife's purse was pickpocketed on the Paris Metro, but we're delighted you chose a Pacsafe bag to help give her greater peace of mind when travelling. It's great to hear she loves the style, colour and, of course, the added security features.
We're pleased the ordering process was smooth, the delivery was speedy, and the quality met your expectations.
We hope you both have a fantastic trip to Munich and that your Pacsafe bag allows you to enjoy your travels with confidence and peace of mind.
Kind Regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you've found both our service and our products to be excellent. Knowing you can rely on us means a great deal, and we truly appreciate your continued support.
Thank you for choosing Pacsafe, and we look forward to serving you again in the future.
Kind Regards,
The Pacsafe Team
It’s a nice bag,feel strap is a little…
It’s a nice bag,feel strap is a little short,fully extended and I’m not a large build.
15 June 2026
Reply from Pacsafe UK
We're really pleased to hear you like the bag, although we're sorry to learn that you found the strap a little short, even when fully extended. We appreciate you sharing this feedback, as comments like yours are invaluable and help us when reviewing future product designs.
We hope you still enjoy using your Pacsafe bag and that its security features provide you with peace of mind wherever your travels take you.
Kind Regards,
The Pacsafe Team
Crossbody Travel Bag
A useful bag for peace of mind while travelling. Also looks good. Delivered quickly.
22 June 2026
Reply from Pacsafe UK
We're delighted to hear that your Pacsafe bag gives you peace of mind while travelling, and that you like the way it looks too. It's great to know your order arrived quickly and met your expectations.
Thank you for choosing Pacsafe. We hope your bag accompanies you on many safe and enjoyable adventures!
Kind Regards,
The Pacsafe Team
Received my order promptly
Received my order promptly and 2 out of 3 products perfect for my needs. One I have had to return and the cost has definitely put me off further purchases.
22 June 2026
Reply from Pacsafe UK
We're pleased to hear your order arrived promptly and that two of the three products were perfect for your needs. However, we're sorry to hear that one item wasn't suitable and that the return cost has left you feeling disappointed.
We genuinely appreciate your feedback, as it helps us continue to improve both our products and our service. We hope the two items you kept serve you well, and we would love the opportunity to welcome you back in the future.
Kind Regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your Pacsafe products and that you appreciated our eco-friendly packaging.
Sustainability is important to us, and we're continually looking for ways to reduce our environmental impact whilst still delivering high-quality products that help our customers travel with confidence.
Thank you for your support and for taking the time to share your feedback. We hope your Pacsafe products serve you well on many adventures to come.
Kind regards,
The Pacsafe Team
Great quality bags
Bought two back packs. Love the new petite mini back pack, just right for days out and large enough to hold everyday items and a drink bottle. The description of both bags was very accurate and they are of great quality. Can definitely recommend them.
17 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're enjoying both of your backpacks, especially the Petite Mini Backpack. It's great to know that it's the perfect size for days out whilst still having enough room for all your everyday essentials, including a drinks bottle.
We're also pleased that you found our product descriptions accurate and that the quality of the bags met your expectations. We work hard to ensure our customers know exactly what they're getting, so it's wonderful to hear that reflected in your experience.
Thank you for your recommendation and for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Haven' t used my Pacsafe yet will be…
Haven' t used my Pacsafe yet will be using it soon but it looks perfect and I am able to get everything into it I need to so I am more than happy and the colour is muted which is the sort of colour I was after.
15 June 2026
Reply from Pacsafe UK
We're delighted to hear that your Pacsafe bag is exactly what you were looking for. It's great to know that it comfortably fits everything you need and that the colour matched your expectations too.
We put a lot of thought into creating practical, secure bags in colours and styles that work well for everyday use and travel, so it's wonderful to hear that you've found the perfect fit.
We hope you enjoy using your Pacsafe on your upcoming adventures, and thank you for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Lovely colour of Lavender
Lovely colour of Lavender. I thought it was going to be too small. I can however get everything in that I need. Lots of pockets main body big enough has an RFID pocket, & a small zipped pocket on front.
15 June 2026
Reply from Pacsafe UK
We're delighted to hear that you love the Lavender colour and that the bag has exceeded your expectations. It's always great to hear when a bag that initially looks compact turns out to have plenty of room for all the essentials.
We're pleased that you're enjoying the thoughtful organisation too, including the RFID-blocking pocket and additional zipped compartments, which are designed to help keep your belongings secure and easy to access.
Thank you for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're delighted to hear that you feel your Pacsafe offers great value and that you're pleased with both the quality and security features.
Designing products that are durable, practical and help travellers feel more secure is at the heart of what we do, so it's wonderful to know those features are making a positive impression.
Thank you for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Great quality
15 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product. We take great pride in designing products that are durable, reliable and built to accompany our customers on many adventures.
Thank you for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Good Customer service
Ordered a Go crossbody which I decided to then upgrade to the larger version, my returned item was refunded the following day after posting and I purchased the larger version. Happy customer would recommend this company and will use again. Thank you
15 June 2026
Reply from Pacsafe UK
We're delighted to hear that you found the exchange process quick and straightforward, and that your refund was processed promptly after returning the original bag.
It's great to know that you've now found the larger Go Crossbody to be a better fit for your needs. We always aim to make the ordering and returns process as smooth as possible, so it's fantastic to hear that this was your experience.
Thank you for your recommendation and for choosing Pacsafe. We look forward to helping you again in the future.
Kind regards,
The Pacsafe Team
Very speedy dispatch of the item I…
Very speedy dispatch of the item I ordered. The small wallet is just right for about 8 various membership cards, a couple of bank cards, some notes and a little bit of loose change and will go into a pocket. Just what I wanted.
12 June 2026
Reply from Pacsafe UK
Thank you for your fantastic review!
We're delighted to hear that your order was dispatched quickly and that the wallet is exactly what you were looking for. It's great to know that it comfortably accommodates your cards, notes and loose change whilst remaining compact enough to fit neatly into a pocket.
We design our products to combine practicality, organisation and security, so it's wonderful to hear that the wallet is meeting your needs so well.
Thank you for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Great product bought for holiday
Great product bought for holiday . Ordered online and delivered 48 hours . Fantastic service .
10 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your Pacsafe purchase and that it arrived so quickly. We work hard to ensure orders are dispatched promptly, so it's great to know your bag was with you within 48 hours.
We hope it serves you well on your holiday and provides plenty of peace of mind while travelling.
Thank you again for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
A good every day bag…….
A good all round bag which has a number of security features. I like that the strap and body of the bag is slash proof and the zips are designed to prevent pickpockets. It was quick and easy to order and the bag arrived when expected. It says that the bag can hold a 7inch tablet but you may struggle to put in items such as make up or hand creams without making the bag too bulky.
3 June 2026
Reply from Pacsafe UK
We're delighted to hear that you appreciate the anti-theft features of your Pacsafe bag, particularly the slash-resistant materials and secure zip design. Providing peace of mind while travelling is exactly what our products are designed to do.
It's also great to know that you found the ordering process straightforward and that your bag arrived as expected.
Thank you as well for your helpful comments regarding capacity. We understand that while the bag is designed to accommodate a small tablet and everyday essentials, carrying additional items such as cosmetics and toiletries may make it feel a little fuller depending on individual needs. Feedback like yours is invaluable and helps other customers choose the right bag for their requirements.
We hope your Pacsafe bag serves you well on many adventures to come.
Kind regards,
The Pacsafe Team
Quick delivery
Shipping was extremely quick. The product itself is wonderful. So many great features. Quality looks good too.
9 June 2026
Reply from Pacsafe UK
We're delighted to hear that your order arrived so quickly and that you're pleased with your Pacsafe product. It's wonderful to know that you're enjoying the security features and that the quality has met your expectations.
We put a great deal of thought into designing products that offer both peace of mind and practicality, so it's always rewarding to hear such positive feedback.
Thank you again for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're pleased to hear that the product met your expectations and that you found our communication helpful throughout the process. Providing clear communication and quality products is something we take great pride in.
Thank you for choosing Pacsafe and for taking the time to share your feedback. We hope you enjoy using your bag for many years to come.
Kind regards,
The Pacsafe Team
Excellent quality products delivered…
Excellent quality products delivered very quickly. Contact with customer service and their response also excellent.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product and that your order was delivered so quickly. It's also fantastic to know that you had a positive experience with our customer service team.
We work hard to provide both great products and excellent support, so your feedback means a great deal to us.
Thank you for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.