So with a few trips booked, and having had a bag opened before (nothing valuable taken) I wanted something more reliable. Two trips in it’s been great so far, it’s well made, fits all I need as a pers... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Lovely colour I already have an old one in black that needed replacing. Everything goes in there reading glasses money cards home keys and even two phones in the front pocket, it’s perfect and one for... See more
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Going to Sorrento, Rome and Paris in a few weeks and wanted bags that were easy to carry but pretty secure for carrying passports, credit cards, etc., around. Pacsafe UK seemed to have the best select... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
693 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good Customer service
Ordered a Go crossbody which I decided to then upgrade to the larger version, my returned item was refunded the following day after posting and I purchased the larger version. Happy customer would recommend this company and will use again. Thank you
15 June 2026
Reply from Pacsafe UK
We're delighted to hear that you found the exchange process quick and straightforward, and that your refund was processed promptly after returning the original bag.
It's great to know that you've now found the larger Go Crossbody to be a better fit for your needs. We always aim to make the ordering and returns process as smooth as possible, so it's fantastic to hear that this was your experience.
Thank you for your recommendation and for choosing Pacsafe. We look forward to helping you again in the future.
Kind regards,
The Pacsafe Team
Very speedy dispatch of the item I…
Very speedy dispatch of the item I ordered. The small wallet is just right for about 8 various membership cards, a couple of bank cards, some notes and a little bit of loose change and will go into a pocket. Just what I wanted.
12 June 2026
Reply from Pacsafe UK
Thank you for your fantastic review!
We're delighted to hear that your order was dispatched quickly and that the wallet is exactly what you were looking for. It's great to know that it comfortably accommodates your cards, notes and loose change whilst remaining compact enough to fit neatly into a pocket.
We design our products to combine practicality, organisation and security, so it's wonderful to hear that the wallet is meeting your needs so well.
Thank you for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Great product bought for holiday
Great product bought for holiday . Ordered online and delivered 48 hours . Fantastic service .
10 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your Pacsafe purchase and that it arrived so quickly. We work hard to ensure orders are dispatched promptly, so it's great to know your bag was with you within 48 hours.
We hope it serves you well on your holiday and provides plenty of peace of mind while travelling.
Thank you again for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
A good every day bag…….
A good all round bag which has a number of security features. I like that the strap and body of the bag is slash proof and the zips are designed to prevent pickpockets. It was quick and easy to order and the bag arrived when expected. It says that the bag can hold a 7inch tablet but you may struggle to put in items such as make up or hand creams without making the bag too bulky.
3 June 2026
Reply from Pacsafe UK
We're delighted to hear that you appreciate the anti-theft features of your Pacsafe bag, particularly the slash-resistant materials and secure zip design. Providing peace of mind while travelling is exactly what our products are designed to do.
It's also great to know that you found the ordering process straightforward and that your bag arrived as expected.
Thank you as well for your helpful comments regarding capacity. We understand that while the bag is designed to accommodate a small tablet and everyday essentials, carrying additional items such as cosmetics and toiletries may make it feel a little fuller depending on individual needs. Feedback like yours is invaluable and helps other customers choose the right bag for their requirements.
We hope your Pacsafe bag serves you well on many adventures to come.
Kind regards,
The Pacsafe Team
Quick delivery
Shipping was extremely quick. The product itself is wonderful. So many great features. Quality looks good too.
9 June 2026
Reply from Pacsafe UK
We're delighted to hear that your order arrived so quickly and that you're pleased with your Pacsafe product. It's wonderful to know that you're enjoying the security features and that the quality has met your expectations.
We put a great deal of thought into designing products that offer both peace of mind and practicality, so it's always rewarding to hear such positive feedback.
Thank you again for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
We're pleased to hear that the product met your expectations and that you found our communication helpful throughout the process. Providing clear communication and quality products is something we take great pride in.
Thank you for choosing Pacsafe and for taking the time to share your feedback. We hope you enjoy using your bag for many years to come.
Kind regards,
The Pacsafe Team
Excellent quality products delivered…
Excellent quality products delivered very quickly. Contact with customer service and their response also excellent.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product and that your order was delivered so quickly. It's also fantastic to know that you had a positive experience with our customer service team.
We work hard to provide both great products and excellent support, so your feedback means a great deal to us.
Thank you for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Great product
Great product, such good quality so many layers of security, delivery was really quick, really happy with what I've bought & gives me peace of mind knowing that all my valuables & travel documents will be safe when I go on holiday.
2 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with the quality of your Pacsafe product and the multiple layers of security it provides. Giving travellers confidence and peace of mind is exactly what our products are designed to do, so it's great to know you'll be able to enjoy your holiday knowing your valuables and travel documents are protected.
We're also pleased that your order arrived quickly and that your overall experience has been a positive one.
Thank you for choosing Pacsafe, and we hope your new bag accompanies you on many fantastic adventures ahead!
Kind regards,
The Pacsafe Team
Back pack delivered very promptly
Back pack delivered very promptly. Very satisfied with the security features.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that your backpack was delivered promptly and that you're very satisfied with its security features. Providing peace of mind through thoughtful anti-theft design is at the heart of what we do, so it's wonderful to know the bag is meeting your expectations.
We appreciate you choosing Pacsafe and hope your backpack serves you well on many future adventures.
Kind regards,
The Pacsafe Team
What a fabulous bag
What a fabulous bag. This is the second product I have bought from Pacsafe and I wasn’t disappointed. Quality is great. Delivery was excellent.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that this is your second Pacsafe purchase and that it has lived up to your expectations. There is no greater compliment than a returning customer, and we're thrilled that you've once again been pleased with the quality of our products.
It's also great to hear that your order arrived promptly and that our delivery service met your expectations.
Thank you for your continued support of Pacsafe. We hope your new bag serves you well on many adventures to come.
Kind Regards,
The Pacsafe Team
Excellent product which was delivered…
Excellent product which was delivered quickly. Perfect customer service in response to a query before ordering.
4 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your purchase and that your order arrived quickly.
It's especially rewarding to know that our customer service team was able to assist with your query before ordering. We always aim to provide helpful, knowledgeable advice so that our customers can purchase with confidence.
Thank you for choosing Pacsafe and for taking the time to share your experience. We hope you enjoy using your product for many years to come.
Kind Regards,
The Pacsafe Team
Pacsafe retractable cable…
Ordered the pacsafe retractable cable lock. Delivery was prompt and quite easy to set the code etc. would recommend.
2 June 2026
Reply from Pacsafe UK
We're delighted to hear that your retractable cable lock arrived promptly and that you found it easy to set up and personalise with your own code.
It's great to know the product met your expectations, and we really appreciate your recommendation.
Thank you for choosing Pacsafe, and we hope the lock provides you with many years of reliable use and peace of mind.
Kind Regards,
The Pacsafe Team
Excellent product
I bought the product because of the following features: 1) secure dock lock 2) Rfid safe blocking pocket & material & 3) slash guard strap.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that the security features were the reason you chose your Pacsafe product. The Dock Lock, RFID-blocking pocket and material, and our slash-resistant strap technology are all designed to provide extra peace of mind when you're travelling or out and about.
It's great to know that these features stood out to you and helped make your purchasing decision.
Thank you for choosing Pacsafe and for taking the time to share your feedback.
Kind Regards,
The Pacsafe Team
The Travelsafe is absolutely excellent
The Travelsafe is absolutely excellent. It is perfect for use in Hotel rooms. I am impressed by the quality and the fact that it is lightweight. The 5 litre easily accommodates a tablet, camera passport and phone. Pacsafe have so many great options for anyone who prioritises security.
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you're so pleased with your Travelsafe. It's great to know that you're finding it ideal for use in hotel rooms and that the combination of security, quality and lightweight design has impressed you.
The 5L size is a popular choice, offering enough space for essentials such as a tablet, camera, passport and phone while remaining compact and easy to carry.
We're also pleased to hear that you've recognised the range of security solutions Pacsafe offers. Providing travellers with greater peace of mind is at the heart of everything we do.
Thank you for your support and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
The colour I had chosen was unavailable…
The colour I had chosen was unavailable so they phoned me to offer another colour - not many companies would bother - a nice personal touch !
1 June 2026
Reply from Pacsafe UK
We're delighted to hear that you appreciated the personal service. Whenever possible, we like to contact customers directly if there's an issue with their order, as we know how disappointing it can be when a chosen colour is no longer available.
We're pleased we were able to offer an alternative and help find a solution that worked for you.
Thank you for recognising the extra effort from our team, it really means a lot. We hope you enjoy your Pacsafe product and thank you for choosing us.
Kind Regards,
The Pacsafe Team
The bag is difficult to open
The back is secure but you can't use it. Very difficult for a person who is weak in muscle wise and difficulty. Open the zips as the catches stop you opening them which is a good thing. We're not good if you can't open it
1 June 2026
Reply from Pacsafe UK
We're pleased to hear that you recognise the security benefits of the bag and its locking features. However, we're sorry to learn that you found the zips and security catches difficult to operate.
Our anti-theft features are designed to help prevent opportunistic theft, but we appreciate that some users, particularly those with reduced hand strength or dexterity, may find certain locking mechanisms more challenging to use than others.
We value your feedback and will share it with our product team as we continue to balance security with ease of use in future designs.
Thank you again for your honest comments and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Disappointing
Disappointed as the bag looked very different from the pictures on the website. The return process is not straightforward.
1 June 2026
Reply from Pacsafe UK
We're sorry to hear that the bag did not meet your expectations and that it appeared different from what you were expecting based on the images shown on our website.
We also regret that you found the returns process less straightforward than it should have been. We are continually looking for ways to improve both our product presentation and customer experience, and feedback such as yours is invaluable in helping us do that.
We appreciate you giving Pacsafe a try and thank you for sharing your honest comments with us.
Kind Regards,
The Pacsafe Team
Great bag
Great bag. Confident it will keep my things safe. So good you can extend size if needed.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're pleased with your bag and that the security features give you confidence that your belongings are protected.
It's also great to know you're making use of the expandable design. Having the flexibility to increase the capacity when needed can make all the difference when travelling or out and about.
Thank you for choosing Pacsafe, and we hope your bag serves you well for many years to come.
Kind Regards,
The Pacsafe Team
Quick delivery and excellent product
Quick delivery and excellent product. Good to ssee recycling in action
28 May 2026
Reply from Pacsafe UK
We're really please to hear that your order arrived quickly and that you're pleased with the product.
It's especially rewarding to know that our commitment to using recycled materials is appreciated. Sustainability is an important part of what we do, and we're always looking for ways to reduce our environmental impact while creating durable, long-lasting products.
Thank you for your support and for choosing Pacsafe.
Kind Regards,
The Pacsafe Team
Love my new bag (8L backpack)
Love my new bag (8L backpack), the number of pockets and safety features are great! Fast delivery as well. Couldn't be a more satisfied costumer.
29 May 2026
Reply from Pacsafe UK
We're delighted to hear that you're loving your new 8L backpack. The combination of thoughtful organisation, multiple pockets and anti-theft features is designed to make carrying your essentials both easy and secure, so it's wonderful to know it's working well for you.
We're also pleased that your order arrived quickly and that your overall experience met your expectations.
Thank you for choosing Pacsafe. We hope your new backpack accompanies you on many great adventures ahead!
Kind Regards,
The Pacsafe Team
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