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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and the careful packaging that ensures items arrive in perfect condition. Many people appreciate the wide selection of items available and the ease of ordering through the website. The delivery service is frequently highlighted for its remarkable speed and efficiency, with many orders arriving quickly and as described. However, some customers also noted occasional issues, such as items being resealed or missing parts, or receiving a product in a different color than expected. A few people experienced delays in shipping, with items taking longer to arrive than anticipated, or received packages that were slightly damaged upon arrival.

What people talk about most

Product

Consumers express satisfaction with the product quality. Many reviewers highlight that items arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the extremely fast... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the merchandise,... See more

Order

Reviewers express satisfaction with their orders. Many customers highlight that orders arrive quickly and on... See more

Website

People report positive experiences with the website. Many customers praise its ease of use and secure payment... See more

Based on these reviews

Rated 5 out of 5 stars

Purchase, payment, delivery - everything went smoothly from A to Z. The action figure was so well packaged that it arrived in perfect condition. In addition, the contact with Pack Turtle was very frie... See more

Company replied

Rated 5 out of 5 stars

Ordered the Hot Wheels City Expansion Track Pack and it was shipped the same day. Very carefully packaged and in perfect, new condition. This item is frequently sold out at Target and Amazon and Pack... See more

Company replied

Rated 5 out of 5 stars

I couldn’t find the toy product anywhere else. You had the item making grandchild’s wish list possible. First time purchaser from site nothing but a good experience all around. Thank you!

Company replied

Rated 5 out of 5 stars

Ordered two kits: 2001 Moonbus and Sealab. Rapid delivery in good condition; well-packed and complete without damage. Came in two separate packages. Thx, Pack Turtle!

Company replied


Company details

  1. Collectibles Store

Written by the company

Selling everything fun and collectible. Toys, action figures, collectibles, games, t-shirts, pet toys and more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Starting to love this Shop

This is my 2nd purchase from them and God the package came in pretty mint condition! and It took very fast to ship the parcel! Love you Pack turtle from the Philippines!

2 April 2026
Rated 5 out of 5 stars

Bandai America Dragon ball z

Bandai America Dragon ball z,
Excellent came on time, price was best I've found and it is what I ordered. I will be ordering my dragon ball z action figure's from Pack Turtle from now on!!! Thanks😊

23 March 2026
Rated 5 out of 5 stars

Pack Turtle always has cool new toys…

Pack Turtle always has cool new toys for me AND my cats, so they won't be left chewing on my new action figures.

2 June 2025
Pack Turtle logo

Reply from Pack Turtle

Thank you for the awesome review! We're so glad you’re enjoying the cool finds—and that your cats have toys of their own too! We truly appreciate your loyalty and support.

Rated 5 out of 5 stars

Excellent Service!

9 March 2026
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Reply from Pack Turtle

Thank you so much for the review! We're very happy you had an excellent experience—truly appreciate your support!

Rated 5 out of 5 stars

You had what I needed and shipped…

You had what I needed and shipped quickly. I just wish you had more cars from which to choose.

9 March 2026
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Reply from Pack Turtle

Thank you for the 5-star review! We're glad we had what you needed and that it arrived quickly. We’re always working to expand our selection, so hopefully you’ll see more options soon. Feel free to reach out if you’re looking for something specific—we’d be happy to help!

Rated 1 out of 5 stars

I ordered Pokemon it was resealed and…

I ordered Pokemon it was resealed and missing parts

24 February 2026
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Reply from Pack Turtle

We inspect all items before they are shipped to our customers and do not reseal products. If there is an issue with your item, we do accept returns within 30 days as long as you did not open it. Please feel free to reach out to us directly if you need any further help. Thank you for your feedback.

Rated 5 out of 5 stars

BIY HERE NOW

BIY HERE NOW! Excellent, pristine product. Extremely fast shipping. Professionally packed. Thank you for a very pleasant experience.

23 February 2026
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Reply from Pack Turtle

Thank you so much for your amazing review! We're happy to hear your order arrived quickly and in great condition, with careful packaging. Thank you for supporting Pack Turtle, and please feel free to reach out anytime.

Rated 5 out of 5 stars

It was great

It was great

16 February 2026
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Reply from Pack Turtle

Thank you so much for your review! We're glad to hear you had a great experience and look forward to serving you again soon.

Rated 5 out of 5 stars

Shipping was super fast and as…

Shipping was super fast and as advertised! Will do business again.

16 February 2026
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Reply from Pack Turtle

Thank you so much for your kind review! We're so happy your order arrived on time and as described. We can’t wait to serve you again in the future!

Rated 5 out of 5 stars

Great service

It went from being a skeptical website to a wonderful service.

31 January 2026
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Reply from Pack Turtle

Thank you for your kind words! We’re so glad we could turn your skepticism into a positive experience. We look forward to continuing to provide you with great service.

Rated 5 out of 5 stars

Excellent

Great stuff. Great prices. My new favorite toy site!

31 January 2026
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Reply from Pack Turtle

Thank you so much for your review! We’re thrilled you discovered Pack Turtle and had such a great experience. We look forward to sharing even more fantastic finds with you.

Rated 3 out of 5 stars

Don't pay for faster shipping

Purchased the item on Feb 3rd AM and paid extra for faster shipping. Item was not accepted at a USPS origin facility (meaning the USPS now has custody of the item) til Feb 7th so it will be a very late birthday gift.

3 February 2026
Unprompted review
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Reply from Pack Turtle

Thank you for your feedback. Weather-related delays impacted many shipments last week. We appreciate your patience and hope the item is well received. Please let us know if you have any questions and hope to see you back soon.

Rated 5 out of 5 stars

Fast efficient service nice product

Fast efficient service nice product

20 January 2026
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Reply from Pack Turtle

Thanks so much for the 5 stars! We’re happy to hear you loved the fast service and the Mego figure. Hope to see you again! Thanks for choosing Pack Turtle and for taking the time to leave a review.

Rated 5 out of 5 stars

Great customer service

Very helpful

30 December 2025
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Reply from Pack Turtle

We’re thrilled to hear you had a positive experience! Helping our customers is what we love to do. Reach out anytime if you need assistance.

Rated 5 out of 5 stars

Fantastic experience from top to bottom!

Fantastic experience from top to bottom!

26 December 2025
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Reply from Pack Turtle

Thank you so much for the kind words! We’re thrilled to hear you had a fantastic experience from start to finish. Your support truly means a lot to us, and we hope to see you again soon!

Rated 3 out of 5 stars

Color Disappointment

The FJ40 diecast vehicle was new in package as described. The specific color wasn't given and I was only interested in Capri Blue (light blue w/ white roof and silver bumper). On my monitor it looked lt blue. In reality it's very definitely green. With the shipping being as much as the FJ40 and having to pay return shipping, it wasn't cost effective to do a return. Very disappointing and waste of money because a critical descriptor wasn't included in the post.

22 December 2025
Pack Turtle logo

Reply from Pack Turtle

Thank you for your feedback! We’re sorry to hear about your experience and would love to help make it right. Please reach out to us directly, and we’ll assist you further.

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