Anna at Packhelp was incredibly helpful in updating our gift box. Everything was handled quickly, smoothly, and without any issues. The level of customer service was super, and the quality of their pr... See more
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Super easy to use design tool. good quality and esthetic design choices. Good prices for bulk orders. Friendly and competent customer service. Shipment could be faster. But all in all everything you n... See more
Packhelp produced in Poland an order placed in the UK, shipped with UPS, but didn't pay import fees, not even monitored or offered support towards problems in the delivery. The packages are stuck at U... See more
fast easy ordering process. The products arrived in time and are as described. I am satisfied and will order again
Company details
Information provided by various external sources
At Packhelp we make it super easy for anyone to order fully custom-branded packaging for e-commerce, retail and agencies. It takes less than 5 minutes to design your own packaging in our online web-app. The minimum order we serve is just 30 pieces and we deliver them within 14 days. Thanks to our app & process automation you don’t need to be a designer or print specialist, we make the whole process easy and seamless.
Contact info
Kolejowa 5/7, 01-217, Warszawa, Poland
- hello@packhelp.com
- packhelp.com
4.0
Great
2K reviews
Replied to 24% of negative reviews
Typically replies within 2 weeks
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I love the boxes because of its…
I love the boxes because of its durability and delivery service too ..👏👏👏.
8 May 2024
Always been happy with pack help and…
Always been happy with pack help and their products. Deliver is on time and the quality is great 🌞🙏🏼
30 April 2024
Ok with room for improvement
not clear that I would be charge for customs from Switzerland. Customer service contact not available on the website, I had to reach out through LinkedIn. Happy they processed the refund for the express delivery date not met.
25 April 2024
Fast and friendly!
Very fast and friendly reply and help to a special inquiry, versatile offer in products and great approach to sustainability.
16 May 2024
I had a very bad experiencie with my…
I had a very bad experiencie with my order. R499792803. On 17.04.24, I ordered 36 rolls of blue-colored packing tape. Unfortunately, upon receiving the shipment, I discovered that the tape was black instead of the blue as I requested. This experience has been disappointing. I want a solution and money back!
17 April 2024
Unprompted review
Great so far!
Haven't made an order of more than samples so far, but everything in my experience has been great so far. Awesome customer service, fast shipping, and great sample solutions. Will very likely order from them.
19 April 2024
Weird and chaotic, uninterested in new clients
It's been a month and i'm still hanging on the very first generic product quote. I’ve sent several emails with enquiries but the replies are slow and plain, have not specifically answered any of my questions for customising the product. And they even sent me an email asking if they should proceed with the order?!
To my surprise, the person I've been talking to has now gone on holidays without forwarding client e-mails to anyone else. Impossible to place an order if there is no one to even talk to.
Also the products and prices change daily on website, makes it hard to plan ahead.
7 April 2024
Extremely satisfied!
Extremely satisfied with the entire experience, from purchase to customer service
7 May 2024
Great service
Great service. Resonable price and fast delivery 🩷🫶 Highly recommend if you are looking for top quality packaging!
2 May 2024
High price - low quality
Hey!
I ordered some products before and was very satisfied with the quality/price. However, we were very disappointed with our last orders. We ordered mailers and tissues, the last ones we purchased before. So when we received the order, we compared the quality. Both tissues and mailers were so transparent and thin that you could use them in packing only if you mix them in a few layers! I wrote to Customer Support and sent them the comparison pictures. I'm still waiting for their "solution" for the last 2 months.
15 March 2024
Excellent service and fast delivery
Packhelp always works perfectly. Easy to use, great products and usually delivered before schedule. I recently had to cancel an order, and Barbara helped me out. The receiver of the product decided to continue with the existing order, so I had to "uncancel" the order, and once again, Barbara swiftly helped avoid cancelling the order so it could stay on schedule. That's how it's done!
2 May 2024
Really recommended!
I've been purchasing packaging from this company for a while now and I must say that every time it proves to be an excellent choice.
The customer service people are very quick and kind, really recommended!
30 April 2024
Great support!
26 April 2024
Always perfect and on time
28 March 2024
Great responsive customer service
Great responsive customer service, fast processing times.
18 April 2024
Thanks Barbara
Barbara has been a tremendous touchpoint, she's understanding and helping us so quickly and correctly.
18 April 2024
Amazing service!
16 April 2024
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