OYO Rooms Reviews 

For Oyo: booking ref T1B50864
Reading other reviews this is a pattern! Booked Sunday Burford Bridge Hotel with full cancellation option but now struggling to get my refund paid despite two emails and two calls. Appalling service from Customer Service who said they’d received no emails from me but would ‘copy me in on their Finance email’ to follow progress but this didn’t happen either. Someone at Oyo sort this out!

I have stayed there a few times when I rented a room last night.It was so nasty.I got no sleep, no rest roaches, crime walls and the bathroom in the bathtub on the floor the floor was coming up, the walls was disgusting.The sheets was dirty.I will never ever stay there again.And I say to anybody who reads this don't stay at the o.C park road

DO NOT TRUST THIS COMPANY! I booked 23rd June but couldn't stay because of their error. Now 28th July and after many chases, no refund! Today they claim that my details had disappeared. THIS IS NOT CUSTOMER SERVICE. OYO.

OYO PROMISED TO REFUND ME 7 DAYS AGO, AFTER REVIEW. STILL WAITING!

ANOTHER 10 DAYS, PROMISED TO LOOK INTO IT, OBVIOUSLY USED STEVIE WONDER? DO NOT USE OYO FOR CUSTOMER SERVICE!

DO NOT STAY HERE: BED BUGS!!!

This place is absolutely disgusting, filthy, and not fit for human habitation. My friend and I booked two nights here at £153 - expensive for Great Yarmouth. Upon arrival, we were placed in a room that we hadn’t asked for or booked which was a twin superior room. Instead, we got a double room and had to share a bed. The rooms on the pictures on Booking.com and Google are extremely misleading, please do not believe what you see, they DO NOT LOOK LIKE THAT! Dismissive manager, Hanif, passed all issues I had with the room onto the maintenance guy, Richard, who clearly isn’t management. On the second day I completely broke out in bites all of my body, as did my friend who I was staying with. Upon searching the bed, several bed bugs were found! My friend and I had to sleep in her car for the night before travelling back the next morning as we could not find space at another hotel at 2300. I’m covered in sore, itchy bites and I’m absolutely horrified and traumatised by my experience at this place. AVOID AVOID AVOID!!!!!

Update 23 July: no one from OYO or Booking.com has contacted me back. I have had to spend a significant amount of money on medical bills for the bites. I have made a formal complaint and requested not only a refund, but compensation.
This vile place should be closed down.

Update 28 July: OYO and Booking.com have refused to provide a refund or any compensation. I’m absolutely disgusted with the way I have been treated and will be deleting my Booking.com account as I refuse to be an account holder of a company who lists hotels like this on their platform and then refuses to provide a refund.

Terrible customer service, waiting on $666.00 refund since April. OYO keeps telling me to call Booking. Com and Booking.com sends me back to OYO. I think they work together to rip people off. They took my $ twice and won’t refund what they owe me. Be aware of OYO Motels. I DON’T recommend this Motel to anyone. Be careful they will take your money $$$ and run.

I tried booking a hotel room through oyo's website, and while it went through, there were MANY technical issues and red flags where I didnt even receive any sort of confirmation e-mail (much less even a confirmation screen upon completion of my booking) that I decided to book elsewhere for cheaper and better customer service. Despite cancelling within 24 hours and receiving an automated cancellation confirmation e-mail, my refund cancellation and refund were rejected 3 weeks later, 1 week after my booking window. I will never use Oyo again and would warn ANYONE else to book through any other service.

Booking took place on 06/07/26, cancellation made (and cancellation confirmation received) on 07/07/26, booking was for 19/07/26-24/07/26, rejection of cancellation and refund received on 27/07/26. Booking ID was X3PO9502

Promised compensation by manager of Sunday's Bristol hotel after major problems with check in and lock out from room. Confirmed in email from manager and directed to oyo customer refunds. No response from oyo. Four 'promises' of resolution via telephone customer support - nothing. Three unanswered emails to customer support. Three 'tickets' generated all of which promise action - nothing. This has to be one of the worst company's in the world for its customer service.
Update (6 Aug). It gets worse ! Supposedly an email has been sent to me in relation to the matter raised in initial review. No email has been received. Is this simply further obfuscation?

Good 👍 super collection O Laxmi Chowk Hinjewadi

We stayed in Redwood falls MN, it was absolutely disgusting- towels and sheets did not appear clean, sheets appeared slept in - the rooms were dirty, smelly and an absolute disaster. I have never been in a situation and was completely appalled. I can’t even begin to tell you the horrors that we saw. It was completely unacceptable

We stayed 7/24/26
We had two rooms- one was just as bad if not even worse - holes in the blankets- sheets that appeared slept on- towels that appeared dirty and not even folded in the bathroom- dead insects , stained carpets, just absolutely awful. Worse experience staying at a hotel

I had a very disappointing experience with my recent booking. I reserved 6 rooms for 15 people, including 3 infants, and paid the full amount. When we reached the hotel at 9 PM, the staff denied our check‑in, and we were left waiting outside for more than two hours with infants while trying to find another place to stay.

I contacted OYO customer care multiple times, but there was no proper response. They listened briefly and then disconnected the calls. The customer service was extremely poor—no support, no clarity, and calls being cut without any resolution.

If it were possible, I would rate the experience **negative 10**. I paid ₹15,000 for the booking, and the amount still hasn’t been refunded. There has been no proper response from customer care or from the escalation email address.

This has been one of the worst booking experiences I’ve ever had.

My Booking Id: QQTU8994

DON'T USE OYO ROOMS. I had to pay £213 deposit. When I tried to cancel 8 hours later, the OYO website said "Error fetching bookings".

Booked for one night as attending a wedding the next day in Winchester.The complementary upgrade was a pleasant surprise! Checkin & checkout efficient.Room & bathroom clean and spacious.

How can I give zero stars?

This has been, without question, the worst customer service experience I have ever encountered.

I have now been waiting over a month for a refund that should have been straightforward. During that time, I have contacted OYO at least six times. On every occasion, I have been given promises that my refund was being processed or would be received within a specified timeframe. Every single deadline has come and gone without the refund arriving.

Each interaction has been frustrating. Different agents provide different information, there is no apparent ownership of the issue, and I am left having to repeat myself over and over again. The customer service is inconsistent, unhelpful, and completely ineffective.

I wish I had read reviews of OYO as a company, not just the hotel, before booking. A booking experience is only as good as the support you receive when something goes wrong—and in my experience, OYO has failed at every stage.

The amount of time and effort I have had to spend chasing my own money is unacceptable. I have wasted hours contacting customer services, only to receive empty assurances that have never been honoured.

After more than a month of waiting and at least six unsuccessful attempts to resolve this directly, my next step will be to ask my bank to recover the money because OYO has left me with little confidence that they intend to resolve this themselves.

If you're thinking of booking through OYO, don't just read reviews of the hotel—read reviews of OYO's customer service. If everything goes perfectly, you may never need them. But if anything goes wrong, based on my experience, you could find yourself spending weeks chasing your money with no meaningful progress.

I will never use OYO again and cannot recommend them to anyone. Save yourself the time, stress, and frustration, and book elsewhere.

My confirmation was wrong and was advised to cancel my booking and rebook as they could not amend the result of that I had two payments one which was to be refunded that was on the 3rd of July and this is now 21 jul and no further forward with refund will never use them again it is now in the hands of the bank

Do NOT USE OYO! Their systems/website ‘don’t recognise’ their own booking ID & their phone number says “number not recognised”. I’m still waiting for a refund from 2.5 weeks ago. Not sure if it’s a scam company or just highly incompetent. Either way, DONT USE!!!!

WOYO Rooms - The Lansbury. SCAM ALERT!
Where do I start. Well after accepting my booking and money (booked through wowcher) They cancelled on me and my daughter just 4 days before travel. No reason provided just 'unforseen circumstances.'
Well now almost two weeks later, no refund, scant communication and fobbed off with were processing your refund. This company are liars and scam artists. I emailed this morning to find they have closed my complaint and kept my money with no reason provided. No doubt they will reply to this report with the usual request for more details and fail to follow up at all, but no, I think I will now go to the small claims court and seek compensation from them. They are completely scam artists. DO NOT BOOK WITH OYO ROOMS UNLESS YOU WANT CONNED!!!
You are clearly not empathetic. I have supplied my booking details repeatedly to no avail. My name is Paul McCourt, I was booked with you for the 08th July and my mobile is 07979495193. YOU can't seem to locate the booking ref but can surely trace .y booking through the details provided.
Hi, The WOWCHER CODE: R5VFEV-FQJ4PP and 2902521 were the booking references I was given by wowcher. My email address which you emailed me on to cancel my booking is kaiserboss01 @gmail.com. you must be able to locate my booking through this as you cancelled it through this.

I made a reservation for their hotel in Long Island City, but then canceled it very quickly, well in advance of my travel dates, after realizing that if I sorted the Google reviews with the most recent showing first, people were saying the hotel has been absolutely horrible since Oyo purchased it from Sonder. I was sent an email saying I was due a refund, but it took over two months of calling various numbers, sending numerous emails, and receiving countless reassurances that it was on the way before I actually got reimbursed. I believe my initial review on Trustpilot prompted it. I truly thought I was dealing with a criminal organization.

The hotel was not aware of the booking. This company just takes your money and doesn't actually give a booking. The hotel had this happen to them previously. No wonder they can offer a good price if they don't deliver a product! Avoid at all costs

DO NOT USE THIS COMPANY... I booked through them and when I attempted to check in, there was no reservation. Seems the hotel was sold that week and OYO did not notify me or the new owners of the hotel. They kept the 7 days that I paid for in advance. I have spent 2 months trying to get resolution and no one will respond to me and several of the email addresses are not valid. This is not customer service, this is theft.

Have been waiting for 30 days for a refund of a deposit- email confirmation that they would issue a refund received on 16th June but nothing. They hang up on calls and when you do call, they keep stating that it will take another 7 days. Liars!!!
Booking Reference G1DY6080

Standard macro response from OYO, meaningless!! Avoid this scammer at all costs!!!

Have you seen the huge amount of negative reviews OYO have on Trust Pilot!

Avoid Avoid Avoid
You cannot get a refund, passed over to my bank now to recover. Their responses are meaningless pre-prepared macros!

Scam Company!!
Have you noticed they don’t even read your message, they just have a standard response that your case has been escalated to the relevant team, but nothing happens!!!

My point is proved!!!

Trust Pilot please be aware that OYO have all my details they are just trying to close my review down thinking I won’t respond to their request for further information!

Pure lies from this scam company!!!

How many times are you going to respond saying that it is being looked into, but do nothing!!!