Own Up Reviews 391

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Financial Consultant
  4. Mortgage Lender
  5. Non-Bank Financial Service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Complete scam!

Complete scam!! I wanted inform such as numbers…not to be hounded with calls from other companies. You provided zero information, a complete disappointment and farce.

5 August 2025
Unprompted review
Own Up logo

Reply from Own Up

Dear Liz,

Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. We take such concerns seriously and would like to clarify that our service is designed to connect mortgage shoppers with only one carefully selected lender, matched to their unique needs. We do not engage in or support spam calls.

It’s possible that filling out other applications or having your credit pulled elsewhere may have triggered unsolicited calls from third parties, as some bureaus sell consumer information to lenders, leading to a high volume of calls. To better understand your situation and ensure we address it properly, we’ve reached out to you via TrustPilot for additional details but have not yet received a response.

We’d love the opportunity to investigate further and make this right. Please feel free to contact us directly or provide more details through TrustPilot so we can validate your experience and assist you. Your satisfaction is important to us, and we’re committed to providing a transparent and helpful service.

Best regards,
Own Up Customer Success

Rated 5 out of 5 stars

As a first time home buyer

As a first time home buyer!
This tool is AMAZING! The fact that it’s free is even better!
They were able to break down the home buying experience for me and help find me the best mortgage for my life!

29 July 2025
Rated 5 out of 5 stars

Very helpful

Very helpful, and explains everything with great ease and understanding. I highly recommend them to anyone that wants to buy a house.

18 July 2025
Rated 5 out of 5 stars

The communication was excellent

The communication was excellent. Everyone I have spoken to so far has been honest and helpful. I have yet to experience the loan portion of it. Hopefully, it will be a pleasant experience.

16 July 2025
Rated 5 out of 5 stars

I highly recommend Own Up

I like that I didn't get a hundred calls after putting my phone number in. I got one call from Dee Brown at Own Up. She asked me some questions and referred me to Derek Staples at Rocket Mortgage. I very quickly got pre-approved for a mortgage and now just looking for the right house.

2 July 2025
Rated 5 out of 5 stars

Exceeded Expectations

Own up was extremely helpful in connecting me with the best mortgage quote. Even more important was the service I received. The person I spoke with went out of their way to provide me with info I didn't even know I needed. Super helpful!

26 June 2025
Rated 5 out of 5 stars

Jenn is fantastic to work with

Jenn is fantastic to work with. She is responsive and makes it easy for the buyer. The lenders that own-up works with consistently provide the best rates and they are also very easy to work with. Overall own-up offers the best service possible!

23 June 2025
Rated 5 out of 5 stars

One stop shopping

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure I was considering all my options. Own Up provided me with multiple options to structure my refi. They answered all my questions. Liv was very knowledgeable responsive and an excellent proactive communicator.

23 June 2025
Rated 5 out of 5 stars

Own Up is the final boss when it comes to shopping home loans

Own Up actually, stay true to their promise. 1.You dont pay to get offers 2.They get you the best rates 3. Their Customer Service is excellent
4. They are extremely prompt. 5. No hard hit to your credit report. My agent was Olivia. She was very professional but personable. I felt heard! She got me signed up super quickly, and I got an offer within minutes. I was pleasantly surprised. They tailored my application to my exact request.

20 June 2025
Rated 5 out of 5 stars

Quick and easy

Quick and easy. The staff was very knowledgeable and got me the information I needed expeditiously. I will recommend "Own Up" in the future

20 June 2025

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