OVO Europe Reviews 130

Didn't have any issues with them, they weren't as expensive as the company I have switched to as I was on their fixed price tariff. Only downside is they constantly bugged me to get a smart metre even though I don't own this property. Switched supplier as they didn't offer 100% renewable energy as their standard

Ovo......absolute diabolical company to deal with.

Absolute disgrace,I’m disabled and because of this company’s inability to listen or even understand basic requests I have had to sit in the cold because since I joined OVO, every month my bill has gone up and up and up. When they realised I was right they refunded my credit but was told I had to leave it with them,even now my bill has risen again this month. No apologies no nothing from them,even when their was a lot of credit on my account they still took money out of my account, why not take it from the credit or refund me my cash. I recommend this company, I don’t recommend customer services. Big mistake moving to them,can’t wait to switch to a good supplier. SHAME ON YOU AND ALL THAT DEALT WITH ME.

Ovo have been the absolute worst company I have ever had the miss fortune to have to deal with. From day one of moving into the property they were causing issues for us and now after having left them 6 months ago they are still sending incorrect bills and "welcome" packs. None of the staff are helpful and or polite and most certainly don't have a clue what they are talking about. I would never recommend this company to anyone, the sooner they close their doors the better. This business deserves to close and to never give another person bother again.

All is well but they won't stop sending me these bloody leaflets to advertise Smart Meters. I am very economical with my energy and know exactly what to do to ensure as little as possible is wasted so having a Smart Meter would just wind me up as it'd be sat there being unnecessarily reminded me of how much I've used.

I've worked hard over the past few weeks to research and carrying out changes suggested by reputable websites to be more economical without losing too much quality of life.

I have laid out changes that we can all start thinking about to minimise our footprint and I didn't even do it like how one may thing somebody doing that kinda thing would do it.

Neither sending these leaflets nor making it hard for customers to contact you are particularly good moves. As you read this, there may still be time to make change but if you continue ignoring it, that gap lessens.

- Matthew J. Pallett

Fine up until 1 year in. Then OVO raised direct debit by 100% over the year. Increased price also as soon as possible. At the point of switching the direct debit had raised from £62 when the account was opened to £168 less than 3 years later.
Switched online via switching website and seemed smooth. Within 2 weeks was told switch was complete by OVO and that WITHIN 6 Weeks I would get final statement and any balance would be refunded. At this point I had a credit balance of over £200. Then they continued to collect further direct debit, and then wrote to me in April 27th 6 weeks later to say that they were raising prices and my direct debit was to be collected 8th May. I Left them in March!! Called to get resolved to be told. "Account Not transfered properly, they don't know why, and that they had all readings and on smart meter." Oops sorry, but too bad, you can't have your balance of £334 back yet, 6 weeks hasn't past because "we didn't switch and don't know why, sorry bout that!" Couldn't speak to manager, told anyway pointless because this was the process so they would only re confirm the same and I can make a complaint. This process meant that someone would reply within 5-10 days, what a joke. Meanwhile no refund. Completely incompetent, or worse deceptive.
Any comments Stephen Fitzpatrick, OVO CEO??

I was forced onto OVO energy after my previous supplier went bust. They have sent me tens of letters full of waffle, been impossible to communicate with and now sent me a bill for more than £300 for a mere month and a half where I have used very little energy.

A really shady company. Sent a letter out of the blue demanding a payment, saying a warrant is about to be issued. The problem is, this was the FIRST letter they sent me. When I called them, they said "We've sent you a couple of emails already" as if I want to look into the depths of my spam folder everyday in case I've got an email from Ovo energy.
I was OK to get it paid, but this sort of behaviour will really hurt people less fortunate than me, and is just scummy behaviour!

It's not often you come across an organisation as bad as OVO but they have taken incompetence to a new level. They have certainly set the bar in terms of indifference, maladministration and idiocy.

Clearly they have a management team of clowns working round the clock to come up with reasons and excuses on why simple tasks take so long. Tasks, that even the most moronic company, would have automated. Not OVO. Break out the quill and parchment.....this may take a few weeks.....possibly months...we just don't know. Please, have a standard formatted response that in no way answers your question....and have a nice day.

Note, I direct these comments to the management and not the poor employees who are doing their best to work within the circus that the head clowns are running.

In fact the only part of the organisation that works (but not well) is their social media team. Clearly worried about their public image, if you dare to critic them on social media (twitter, facebook) you actually get a response from someone pretending to care.

Ok, some details. We joined, they put the direct debit up. No reason. We then ended up hugely in credit (> £300). They raised their tariff, we left. Months have passed and still waiting for final bill and refund of our money. Numerous calls, e-mails, complaints. Its painful. Really really painful.

Im writing this so others can make an informed choice and choose another supplier. Its just not worth the time and wasted energy dealing with these clowns.

Was moved to OVO energy as my last supplier ceased trading.
I still, after 3 months have not been given my final bill ( in credit ) from last supplier.
Every time I contact OVO for the bill I am told in two weeks time, I have rang 3 times over the last 6 weeks and now been told may or June !
They also seem very expensive and did not inform me that my monthly payment needed to rise to reflect the higher cost of energy.
Will look to switch asap.

Was moved to Ovo when EE went bust on 12th January. Still waiting for Ovo to confirm the switch (which they said would be done by 2nd February!!) so I can move to another supplier as Ovo are about 40% more expensive. Customer service is a joke - emails are replied to with standard letters which do not address the points made. Tried phoning and was told another 2 weeks (3 weeks ago). Meanwhile I am having to pay their inflated prices.

Service has become a mess. They insist I should increase my DD by 50% when my usage has fallen over the last 12 months below what is needed under my current DD payment. Telling me I’m leaving when they have already confirmed I’ve switched to their new tariff. Poor/no response to my emails. They respond saying they have taken over another company so I should expect a delay with any response. Fair enough, but when they do respond the reply is vague and does not deal with the issue.
If I try to call them I am told I will lose my Online Only rebate - errr? - They are the one at fault. Are we now subsidising their incompetence?
Just another company failing to live up to its hyperbole caught up in the rush to the bottom, I’m sorry to say.

No problems whatsoever :-) I have been with them for over a year and have never had any problems with them. When I finished up my contract with them due to my relocation they refunded an over payment within a few weeks. Before OVO I was with Scottish Power but since they increased the prices I moved to OVO... after all my gas and electricity are still the same ;-)

Terrible phone service and email is no better. They have no facility to put my name as well as my partner's on the account and hide behind data protection to avoid speaking to me direct. We have a meter issue and our house renovation is now on hold due to rotten floor under the meter until OVO respond to our query. Which they will not do. Very, very unhappy.

Switched to Scottish Power in November, stil waiting for refund of overpayment from OVO despite phone calls and promises.I wish i had never heard of OVO or listened to Martin Lewis about switching made easy !!!

Giving it a 1 star is a bit generous avoid at all cost been with ovo over a year now we are on a fixed deal 4 2 years which is the worst thing weve ever done 4 the first 6 months we had the same direct debit every month then ovo decided we need to up our payments cus we wernt covering the bill tryed ringing them up to sort it out but they didnt want to no they put our bill up twice in the space of 3 months we now pay £130 a month we are lookin at changing supplier now guna pay the exit fee avoid avoid avoid

Moving to OVO was a terrible terrible mistake!

They, for some reason, have me on a 'pre-paid' option despite me being on a monthly direct debit so none of their customer service agents (who are really nice but untrained) have any idea what is going on and what to do with my account (apparently can't even go into it).

It is a complete mess - my App, which used to be fine, now says I'm on a pre-paid meter. I am not on a pre-paid meter.

I don't know what to do. They don't know what to do.

Clueless :(

Awful. I only switched to them as an interim supplier as they were the provider when I moved house. I believed that I had switched away from them within the 14 day cooling off period but because of small print technicalities (very deeply buried in the terms and conditions) they insisted on charging me the exit fee. Customer services were unyeilding. Money grabbing.

OVO customer service is appalling. I have been waiting since September for a safety check on my gas meter which was identified as underpressured during an annual boiler service in September. The first available appointment in November was no show from gas engineer due to “system malfunction” by OVO. Customer service have been very cavalier telling me it is not a problem and would only mean my boiler would break down! They have subsequently failed to pay me the £30 compensation as required. I have emailed numerous times and escalated an official complaint without any response. 3 months after first contacting them Gas engineer due today but gearing up for another no show as I think they are trying to force me to have smart meter. Can’t wait to switch suppliers in Autumn.

If you value your money and most importantly your sanity do not go anywhere near this energy supplier.
Customer services are aloof, patronizing and downright rude. When I try to flag up, that there could be an issue with my meter clock, as electricity bills were extremely high for the size property I had started renting, I was basically told I did not know what I was talking about, therefore nothing would be investigated and that if I wasn’t happy with that, more than welcome to switch supplier.
Fast forward a year - obviously we are no longer their customer - and it has been proven meter was clock was faulty. But guess what? OVO still refuse to look at bills whilst they were our energy suppliers and then now deny that they basically told me to “fob off” to begin with.
This is the sort of company which well and truly makes one loose the grasp of objectivity and moral decency. They are really not worth it. DON’T BOTHER WITH THEM!
Hopefully horrendous companies such as this one will one day (very soon), be severely fined by the Ofgem and other regulatory bodies, and when they do I will be on the front row jumping for joy!