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OVHcloud Reviews 7,039

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team, often describing the service as excellent due to its efficiency and ease. Reviewers are particularly impressed with quick response times and a smooth user experience. However, some customers were dissatisfied with the customer service, mentioning difficulties in reaching support and slow response times. A few other people also felt that the website could be unclear regarding pricing and service updates, leading to unexpected costs or disruptions.

What people talk about most

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team for being... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent service, highlighting... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced fast, knowledgeable, and... See more

Website

People report ambiguous experiences with the website. While some customers found setting up and transferring... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you for your support, I confirm the resolution. However I notice that it is hard to reach your support and this point need to be reviewed

Rated 4 out of 5 stars

I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s... See more

Company replied

Rated 4 out of 5 stars

The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time

Rated 4 out of 5 stars

On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more


Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Database Management Company
  4. DNS Provider

About OVHcloud

Written by the company

OVHcloud office OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe. OVHcloud office

Contact info


3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
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Rated 5 out of 5 stars

Great Experience with OVH and Outstanding Support

I’ve honestly had a really good experience with OVH. Everything just works the way you expect it to, it’s stable, fast, and I haven’t had any annoying issues so far.

What I appreciate the most is the support. Whenever I needed help, the team was quick to respond and actually helpful, not just sending generic answers. You can tell they care about solving your problem properly.

Overall, I’m really happy with OVH and can definitely recommend it.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

CS15380205

Excellent support! Quick responses, clear communication, and everything was fixed without any hassle. Highly recommended.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Support handled my request efficiently

Support handled my request efficiently. They deleted my old VPS and correctly transferred the remaining prepaid period to my new server without any issues. Communication was clear and the process was smooth.

I’m giving 4 stars as the response time was quite slow, but overall the issue was resolved properly.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery and reliable dedicated server

I ordered a KS-5 dedicated server and it was delivered in minutes. The control panel is clean and easy to use. Good value for the price with solid hardware. Recommended for developers who need reliable infrastructure at an affordable cost.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Billing Issue resolved

Support was super fast, I had an issue with paying one of my invoices (turns out I got the conversion rate wrong) but the support lady waited for me to properly pay, waited for the services to become active again!

21 March 2026
Unprompted review
Rated 4 out of 5 stars

A great option if you are looking for a…

A great option if you are looking for a budget solution. However, all the IPs I've tried are blocked by Hotmail/Outlook. The network setup is also a bit non-standard and requires some extra configuration.

The ECO servers in the Kimsufi range allow you to order additional IPv4 addresses, but you are stuck with only one (!) IPv6 address. This is a huge drawback in 2026 when other providers routinely offer a /64 or more.

Aside from the IPv6 issues on the new Kimsufi range, my So You Start (SYS) server has been running without problems for years.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

I've been always very satisfied with…

I've been always very satisfied with ovh in general. Great IT infrastructure at controlled price.
Today I am also pleased with the resolution with a billing issue I've had, ticket CS15359838. The agent was understanding of my situation, and the solution provided was satisfactory.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

The super great hosting company

The super great hosting company, use only their services.

A client-oriented method to behave with users.
Prices are extra perfect, high-quality servers, which i use since 2021.

Compared to many other providers, OVH manages to keep costs reasonable without cutting corners on hardware or network reliability. For long-term projects, that balance really matters.

Of course, OVH isn’t a one-click, beginner-friendly platform — it’s much more suited for users who are comfortable managing servers themselves. But if you know what you’re doing, it gives you a lot of control and flexibility.

In short: reliable infrastructure, fair pricing, and a solid choice for developers and sysadmins who want stability over hype.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

A company you can trust

Professional company for professionals, they care about our business and they understand our requirements and needs.

Wouldn't say the same if you are not professional and don't know what you are doing.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support and Resolution

The support team fixed all my concerns, and I am very satisfied with the service. They were responsive, helpful, and made sure everything was resolved properly. My latest issue (CS15294714) was handled efficiently and resolved correctly. Great experience overall.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Slow support, useless support (but kind of cheap good products)

Slow support, good products. Worthless support actually.

I've been trying to register a domain for 4 days now with problems, and they cant escalate the problem and wont cancel the order.

Dont follow eu regulations/directive like 2011/83/EU or EU 2019/771.

I have used OVH for a long time (+6 years) to different web-projects. I like them but the support process and the support time too solution are appealing low quality and long.

18 March 2026
Unprompted review
OVHcloud logo

Reply from OVHcloud

Hello Carl,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with your recent domain registration.

At OVHcloud we are committed to a process of continuous improvement and assistance in every situation.

To assist you further, we kindly ask you to provide your order reference or case number. This will allow us to escalate your request and ensure a swift resolution. Your long-term trust in OVHcloud means a great deal to us, and we are committed to restoring your confidence in our services.

Best regards,
Homéfa S.

Rated 5 out of 5 stars

OVH: Redirect region ISSUE

I don't know what happen but my account was redirect to other OVH REGION then i could not login anymore
Thank you for Débora of OVH customer support to spend time to debug issue with me

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this provider

Avoid this provider. My first two orders were canceled after payment due to "stock issues." The third took four days to set up, only appearing once I threatened a refund.

Within 48 hours of hosting a secure, audited application, they suspended my VPS for "abnormal activity." The logs suggest a UDP flood on a port I don't use, meaning I was likely attacked, but the provider chose to shut me down rather than investigate or mitigate. The server has been offline for two days with no updates. Poor security, poor communication, and zero investigation.

18 March 2025
Unprompted review
OVHcloud logo

Reply from OVHcloud

Hello Trong,

We are sorry to hear about the cancellation of your orders and the closure of your VPS.

The demand for VPS is strong and can lead to some periods of unavailability. Our teams are mobilized to quickly replenish the missing stocks.

Regarding the suspension of VPS, it is carried out when suspicious activity is detected on a server.

When ordering a VPS, the user is responsible for the security of the server and is required to make every effort to prevent it from being diverted to illegal uses.

To enable us to analyze the situation and understand what happened, we have sent you a request for information. You can respond with a ticket number or an OVHcloud customer ID.

Thank you for your availability.

Best regards,
Homéfa S.

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