OVHcloud - Canada Reviews 

I only had one outage for the entire time I had my server there (8 years) OVH provides what they promise and The support is there when you need them. Brandon was very helpful when it came time to terminate my account as I am retiring.

I made a mistake with my VPS order. Maria walked me through the process to request a cancellation with refund (with min deduction for usage).

Do not ever add your credit card in OVH. Once you've added it, there is no way for you to delete it, and they keep charging you money without permission. I have been charged for the last one year, and when I asked them to refund me, they denied it, even though a cancellation request was made long back. These guys want you to put your credit card, and once you have it, there is no way you can take it off

We became OVHcloud customers only this summer. The hosting itself appears reliable and competitively priced, but our first experience with customer support has been very disappointing.

We needed the built-in mailing list functionality and were explicitly advised by support to upgrade from Business Web Hosting Startup to Professional Hosting because that would enable MX Plan 100 with Mailing Lists.

After upgrading, the feature was still missing. Over the following weeks we received contradictory answers from multiple support engineers. One told us the feature would be available after the upgrade, another directed us to the normal email account page, another mentioned a Zimbra migration, and finally we were informed that the Mailing List feature is not available at all for customers in the Canadian subsidiary where our account had been created.

What makes this particularly confusing is that we are a Swedish company, our account was created only a few months ago, and we have no idea why it was provisioned under the Canadian subsidiary instead of the European one. Apparently, that single decision determined which features were available, yet it was never made clear during registration or when we were advised to upgrade.

Only after a long email exchange did support explain that services cannot be transferred from the Canadian subsidiary to the EU subsidiary. The only option would be to create a completely new account in Europe and migrate the services manually.

To OVHcloud’s credit, support eventually clarified that the upgrade itself had not incurred any additional charge. However, the entire process cost us a significant amount of time and led us to upgrade to a service that could never provide the functionality we were looking for.

The hosting platform itself seems good, but the communication between support teams needs significant improvement. Customers should not receive contradictory information from different agents, and they should certainly not be advised to upgrade to obtain a feature that is unavailable in the subsidiary where their account has been provisioned.

Way too many errors to just create one object storage and yet cannot create it! Never using your services ever again. Complete waste of my time.

"Unable to process your cancellation request: Internal server error", "You are not allowed", "Forbidden".

Can't delete payment method: "An error has occurred deleting your payment method".

"It appears your account has active services linked to it", you find these services, you delete them and then you get "Unable to process your cancellation request: Internal server error"

And one message stuck for every page: "You are nearing your quota limit. Comprendre les limitations des quotas. Cliquez ici pour gérer vos quota", even though the account doesn't have anything at all to be "nearing your quota limit".

Absolutely horrible experience, truly so sad to see a huge and reputable company like OVH have this, I wish for them to fix these stupid issues. But even though, after what I've experienced, I'm not using them again.

Thank you great support you must get a bounce

I recently experienced a very stressful billing issue with my OVHcloud account. My automatic prepaid billing should have covered my **August** invoice, but due to the way the payment was processed while automatic payment was still active, the payment I made ended up being applied to **September** instead of **August**. As a result, I was unexpectedly required to make another payment for August to keep my services active.

This was incredibly worrying because I'm in the final stages of launching a project for a client, and the last thing I needed was the possibility of my server being suspended due to a billing issue that was completely outside my control.

Although the issue itself was frustrating and some of the earlier responses left me feeling uncertain, everything changed when I was connected with **André** from Customer Support.

This is actually the **second time** André has helped me. I don't remember exactly what the first issue was, but I clearly remember leaving that interaction with the same impression I have today—that I had spoken with someone who genuinely cared about helping the customer and finding a solution.

From the moment he joined the chat, André listened patiently, reviewed my case thoroughly, and understood the situation instead of simply repeating standard responses. He clearly explained what had happened, acknowledged that the previous communication had not been clear, and immediately found a practical solution by arranging protection for my account until **2 September**. This meant my services would remain active, giving me enough time to settle the August invoice without worrying about any suspension.

That solution lifted an enormous weight off my shoulders.

I have been an OVHcloud customer for years and have always spoken positively about their services. On hosting forums such as **HostingTalk** and similar communities, I've often recommended OVHcloud to others based on my own experiences. I've also recommended OVHcloud to several companies I've worked with over the years because I genuinely believed in the quality of their infrastructure and services.

Customer service isn't just about following procedures—it's about listening, understanding the customer's circumstances, taking ownership, and finding practical solutions. André demonstrated all of these qualities. His professionalism, patience, empathy, and willingness to go the extra mile are exactly what outstanding customer support should look like.

One exceptional support representative can make all the difference in retaining a customer, and André is certainly one of those people. OVHcloud is fortunate to have someone like him on its support team. He is a genuine credit to the company and deserves recognition for the outstanding service he provides.

Thank you once again, André. Your help truly made a difference, and I sincerely appreciate everything you did. I hope OVHcloud recognises the value of employees like you, because they are one of the main reasons customers continue to place their trust in the company.

I opened ticket CS16269410 on 14 July 2026 regarding three committed VPS services that were not meeting my performance and network stability requirements.

I waited 8 days for a meaningful response. During this period, I repeatedly asked for a clear decision and a detailed commercial solution. I also explained that I already own three ADVANCE-1 dedicated servers from OVHcloud, that I am satisfied with them, and that I wanted information about replacing the VPS services with another ADVANCE-1 server.

Eventually, OVHcloud removed the commitments from the three VPS services, which I appreciate. However, they did not properly answer my questions regarding the ADVANCE-1 server, possible conversion, credit, transfer or commercial offer.

The ticket was then closed before I was able to receive a complete answer or respond to the final message. Closing a customer’s ticket while important questions remain unanswered is unacceptable.

The response time was extremely slow, communication was poor, and the request was only partially resolved. I expected much better support as a customer who already has multiple dedicated servers with OVHcloud.

I buy from OVH VPS and dedicated server. They have a complete package: network stability, monitoring system, good price, and protection against DDoS attacks.

Support is also quick via tickets and always provides suitable solutions.

Thank you, OVH.

Our server was supposed to be come back after re-activation. And it did not. Even though we had premium support subscription, they did not help at all. They said that data will not be lost, but we lost all of our data. We have already moved to AWS now. We cancelled services with them, however even though we requested multiple time to cancel our support subscription. They did not!! they keep charging us. We will open a chargeback claim with bank. Stay away from them!!!

CS did a great job, polite, and the most important resolved my issue.
The only reason I'm not giving 5 starts is because of the original response time.
Once someone was in charge of my ticket CS was responsive.

CS15956001

Excellent support pour le ticket CS16020252.

I purchased a new VPS from OVHcloud (Canada) and was unable to access it from the very beginning.

The VPS was deployed successfully, SSH was reachable, but the initial Ubuntu credentials generated through OVH Secret were rejected.

Following OVH's own documentation, I rebooted the VPS into Rescue Mode and generated a new Rescue password through OVH Secret. The Rescue Mode SSH server was reachable as expected, but the Rescue credentials were also rejected.

At this point:

- The VPS was online.
- SSH connectivity was working.
- Rescue Mode was active.
- Both the initial VPS credentials and the Rescue Mode credentials generated by OVH were rejected.

A support ticket (CS15959134) was opened, but after more than 11 hours there was still no response from technical support.

What is most disappointing is not the technical issue itself — problems can happen with any provider. The real issue is paying for a brand-new VPS that is inaccessible from day one while being unable to reach a support engineer in a reasonable time.

I hope OVH will investigate the issue and improve response times for customers who cannot access newly provisioned services.

The title is actually misleading as i never even received any support and have been continually ghosted by this company. i bought a domain from them but got an error saying that the domain could not be created due to lack of a birth date (i was never prompted to add a birth date during account creation or domain order) and there is also no way to actually add one in the settings. i have created a ticket, to which i have not received an answer for 4 days. and sent an email to support, to which they just sent some automated notice of rejection. then they cancel the domain registration because i retried the process of domain registration too many times. do not register your domains with this company, as if something goes wrong you will not get support for your issues.

شركة رائعه ورائده فى المجال وتحترم مستخدمين

As a founder managing enterprise server deployments, predictability and trust in a vendor are paramount when making long-term architectural decisions. Unfortunately, OVHcloud has demonstrated that their written assurances mean absolutely nothing when they decide to quietly change their internal policies.

Earlier this year, we were evaluating our active dedicated server deployments and needed to consolidate our infrastructure. In January 2026, we reached out to OVHcloud support and received explicit, written confirmation that we could cancel a specific 24-month server contract and transfer the remaining end-of-commitment invoice to another active server on our account.

We made strategic infrastructure and financial planning decisions based entirely on this exact written assurance from their team.

Months later, when attempting to execute this promised solution, OVHcloud completely reversed its stance. Support informed us that because the company recently stopped offering commitment contracts on their website, they would no longer honor the solution we were previously guaranteed.

To make matters worse, support attempted to rewrite history, claiming this exception was only ever allowed when purchasing a brand new server, directly contradicting the previous representative who explicitly authorized the transfer to an existing, active server.

A reputable infrastructure provider does not apply new, forward-facing policy changes retroactively to invalidate past written promises made to existing clients.

You cannot rely on OVHcloud support for infrastructure planning. What they guarantee in writing today may be revoked tomorrow due to unannounced internal system changes.

Instead of escalating the discrepancy to management to honor their own team's written commitment, support simply stonewalls and forces you to ride out the remainder of the contract.

If you are running a serious tech startup or require enterprise-grade reliability, not just in hardware, but in vendor relations, I strongly recommend looking elsewhere. OVHcloud operates with a rigid, automated bureaucracy that prioritizes its internal billing systems over honoring its word.

I had a genuinely great experience with the support team.

They were kind, understanding, and very easy to communicate with throughout the whole process. It’s always reassuring to feel heard and treated with respect as a customer, and that’s exactly how I felt here.

Really appreciate the human approach and the positive attitude it made a big difference. Thank you!

Ticket number: CS15504371

I placed an order for VPS-1. It told me that it was a pre-order, and that it "will be delivered within 7 days" (quote). Fast forward to today, it has been 8 days, the server has not been delivered. When I submitted a support ticket during the waiting time just to see if I could get a status, support simply told me that it could take up to 30 days (???) and that I should cancel my order. This is the only support I've been provided. I've ordered from OVH before but never had such terrible service. I don't know if I've been scammed or not.

Edit: Once again contacted support. They copy-pasted their previous response saying that it can take 30 days, and to cancel my order. Absolutely disgusting support.

I’ve been using OVH since early 2025, renting a dedicated server for $64/month. At the beginning of this year, my server suddenly became inaccessible. I reported the issue immediately, and their response was to replace both hard drives and then casually tell me the job was “done”.

Seriously? A server that’s barely a year old, configured with RAID for data safety, and somehow both drives fail at the same time? As a result, all of my data is gone — permanently — with absolutely no way to recover it.

What’s even worse: no proper report, no clear explanation, no apology, and absolutely no accountability or solution from their side.

Now I’m left with an empty, useless server — and of course, they’re still happily charging me every month as if nothing ever happened :)