Thank you for your support, I confirm the resolution. However I notice that it is hard to reach your support and this point need to be reviewed
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spent a full day migrating my project from a free host to my first—and obviously now my last—VPS at OVH, hoping for something more stable and professional. The irony is so thick it’s... See more
Company replied
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
On first response, discarded all responsibility, but after messages exchanged and after some time, they provided some compensation procedure. Thank you for being reasonable and to understand. (I have... See more
Company details
About OVHcloud
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
59100, Roubaix, France
- https://help.ovhcloud.com
- ovhcloud.com
3.9
Great
7K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
With help of Débora
With help of Débora, I got quick response about invoice issues!
Really helpful!
19 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I’ve been using OVH for over 15 years
I’ve been using OVH for over 15 years, and they’ve consistently delivered excellent service. Their infrastructure is reliable, pricing remains very competitive, and their customer support has always been responsive and helpful whenever needed. It’s rare to find a provider that maintains this level of quality and consistency over such a long period. Highly recommended!
19 February 2026
Unprompted review
Reply from OVHcloud
Hello Emeric,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Debora explained to me professionally…
Debora explained to me professionally what the issue was and promised to resolve the double-charging refund promptly.
18 February 2026
Unprompted review
Reply from OVHcloud
Hello Mateusz,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Really nice support and try best to fix…
Really nice support of Débora and try best to fix the issue
19 February 2026
Unprompted review
Reply from OVHcloud
Hello Kehan,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Frustrating
Frustrating trying to get pre-sales support, had to set up an account to ask a question - website is not informative, links go round in circles, no email to speak of, the chat took ages to connect only to be met with vague information (CS15218818) - even the email link to trustpilot didn't work. I tried to delete my account only to be sent an email stating 'Unfortunately, despite our efforts, we are unable to delete your account at this time' - OVHcloud are not a serious company.
18 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent hosting
Excellent hosting, I like everything. It allows you to do whatever you want and it's not expensive.
18 February 2026
Unprompted review
Reply from OVHcloud
Hello Jesus,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Very slow support, multiple calls needed
At last Alicja P. was able to solve my problem. I would give her five stars, but unfortunately not to some others of her colleagues.
My account at OVH was very old and linked to two email addresses that do not exist anymore.
When I tried to log in, I was asked for a dual-factor authentication code sent to my ancient email address. So the only thing I could do was filing a request to OVH to change that email address. I filled a PDF form and sent my ID card by email.
No answer after 1 week.
I then called their support on the italian phone number and was told that was not a technical issue, but a billing issue, so I called again selecting the right option, talked with a guy which reassured me he would have sent to my current email address a new form to be filled in, but I didn't receive anything. Next week (10 days from original request) I talked with Alicia which was able to sort out and finally next day the email address associated with account was updated. In the meantime I had to find other ways to accomplish what I had to do, because too much time was passed from my request.
Also other support requests I sent in the past were answered only after some days. I know this was standard support, which is free, but this is not an acceptable level of service.
17 February 2026
Unprompted review
Reply from OVHcloud
Hello Alessandri,
Thank you for taking the time to share your feedback on Trustpilot.
We sincerely apologize for the delay in processing your request.
In accordance with our contractual conditions, when subscribing to OVHcloud services, the account manager is committed to keeping account information up-to-date to ensure optimal management of the services and their renewal.
You can view these conditions in our contracts: https://www.ovhcloud.com/pl/terms-and-conditions/contracts/
Unfortunately, OVHcloud cannot be held responsible for the consequences of not providing up-to-date information (incorrect contact, service suspension, service cancelation, etc.), and we are truly sorry for this.
When the information is not up-to-date, an update procedure is required. When setting up an email change procedure, we inform our customers that these requests are processed as soon as possible, depending on the volume of requests received.
OVHcloud is constantly striving to improve its services and support, especially to reduce request processing times.
We do our utmost to provide you with quick answers, even when the procedures can be complex (verification of identities, company information, registrants declared with the registry, etc.).
We are delighted to see that our agent Alicja.P was able to resolve the situation by escalating your request with our procedures team.
Thank you for your understanding and patience throughout this process.
The OVHcloud support team is always available for any additional questions, and we wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Built a 950,000+ Company Platform on OVH Dedicated - Rock Solid Infrastructure
We run Coupyn, a global coupon and referral code platform with over 950,000 companies listed and more than 120,000 pages indexed by Google. Everything runs on OVH dedicated bare metal infrastructure.
I can say this with full confidence that OVH has been a cornerstone of our growth.
We use a RISE dedicated server with high performance NVMe storage and ECC RAM, fully self managed. The stability, consistency, and raw power of bare metal have allowed us to scale confidently without worrying about unpredictable resource throttling or noisy neighbors.
Performance has been exceptional. Our Node.js backend, Angular frontend, MongoDB database, and PM2 clustering run smoothly under real traffic loads. Indexing growth accelerated, SEO momentum increased, and weve maintained reliability without surprise downtime.
What I appreciate most is control. OVH gives you real infrastructure. No artificial limits. No hidden bottlenecks. Just clean, powerful servers in professional datacenters that do exactly what they promise.
As a solo founder and fullstack developer managing everything myself, having infrastructure I can trust is not optional. Its foundational. OVH delivered that.
If you are serious about building longterm, scalable systems and you want predictable performance with full ownership of your stack, dedicated bare metal at OVH is a strong choice.
Thank you OVH for being part of our journey.
18 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our services.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Positive Experience (CS15192275)
I have been with OVH for years now, they are always helpful when you create a ticket and explain your situation, granted the process is slow.
18 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Technically disappointing experience with a high-end dedicated server
I ordered a high-tier dedicated server (~$2000/month) for a performance-sensitive workload.
The server was delivered with mixed SSD models !!! having different physical sector sizes. While support stated that both use 512 logical size and “the OS sees no difference”, this misses the point. For certain workloads and storage configurations, physical characteristics do matter.
What disappointed me more than the configuration itself was the response process:
Long response times - days
Answers that felt dismissive rather than technical
No clear ownership or escalation
After several days of back and forth, I decided to cancel the server.
I understand mistakes happen. But at this price level, I expected clearer technical communication and faster resolution.
I hope OVHcloud improves escalation processes for customers running production workloads.
16 February 2026
Unprompted review
Reply from OVHcloud
Hi Alexandr,
We're very sorry to read your feedback about our dedicated server.
Our customer advisor replied on your support ticket, please don't hesitate to confirm if you want to proceed with the disk model replacement.
Have a nice day,
OVHcloud Support team
Good support
17 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Case No CS15205969
Our experience with OVH has been confusing and frustrating. It appeared that on the OVH portal we could have a free RAM upgrade on our servers. It turns out that the upgrade was actually a downgrade despite the site saying that this would not happen. After the first downgrade we then tried to cancel all future interventions which proved very difficult. There is no way of cancelling the intervention on the portal. So we raised tickets for these, but got no confirmation that these would be actioned before the intervention date. Eventually we used the Chat on the portal to contact an actual person. At this point the experience changed as Victor B was very helpful and managed to cancel the interventions within a few hours and kept us informed along the way.
17 February 2026
Unprompted review
Reply from OVHcloud
Hello Mr Steve,
We appreciate you sharing your experience. We're sorry to hear about the confusion regarding the RAM upgrade and the difficulty you encountered canceling interventions.
We're glad Victor could assist you in resolving the issue. Your feedback is valuable as we work to improve our portal and processes.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Last time I gave it a 5, today 1
Last time I gave it a 5, today I gave it a 1. I've been a customer (baremetal, public cloud) for 10 years. I recently ordered and paid for two dedicated machines on February 3rd. They were supposed to arrive within 3 days. After a week of silence, I contacted support with a brief message: "It will be here on the 16th," with no explanation for the delay or silence. Today, the 16th, the day is ending, and I still don't have any dedicated servers. Now, in the chat, some cheerful consultant wrote to me, "Order delayed, it will be here on the 27th." And instead of explaining, the guy disconnected the chat.
This is so completely absurd and unserious that words are amiss. I strongly advise against using it.
I feel like something is wrong with OVH and their customer service: I don't know what's going on with my order, there's no contact... This is NOT what a serious business looks like...
16 February 2026
Unprompted review
Reply from OVHcloud
Hello Daniel,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are committed to continuously improving our billing and order delivery system to offer you the best possible experience.
We deliver services between “120 seconds” when all parts are available and up to “14 days” when a part order is required as indicated in our contracts: https://www.ovhcloud.com/pl/terms-and-conditions/contracts/
In order to analyze the various difficulties encountered as well as your exchanges with our services, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a request waiting to be processed, I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
BUGS, ERRORS, NONSENSE, non unified mess,
support does not exist!
cannot open ticket, redirect failure
no live chat
you can bet they have zero security
all your data is compromized by default because run by kids
eu ca sg, etc, all regions are not unified, cannot login with one login and password
nonsense
cannot login
no restortion
[400 ]: "Sorry we are out of stock in region EU-WEST-LZ-ZRH."
everything is out of stock
control panel lagging horribly
loaded in chunks
what a mess
and perhaps under ddos
An error has occurred requesting the reinstallation Action not available while there are running tasks on the VPS
cannot reinstall VPS, bug loop
retarded ai
You
20:20
how to start vps
Assistant
Based on the available documentation, I do not have specific information on the general causes for a VPS stopping or the exact steps to resolve a stopped VPS. The context provided focuses on restarting a running VPS or booting it in rescue mode, but does not contain a troubleshooting guide for a VPS that has stopped working.
For assistance with a VPS that has stopped, the recommended course of action from the available information is to contact the OVHcloud support team for a proper diagnosis. You can create a support request through the OVHcloud Help Centre.
trying to order new vps
Sorry, the page you were looking for was not found
Back to homepage
You have encountered a 404 "File Not Found" error.
Please click your browser's ‘back’ button and try clicking on the link again.
when shutdown -h now
all hell breaks loose, bug loop, nothing could be done with vps, goes into limbo
retarded provider, but keen on kyc and formality
bells and whistles, no substance
are these reviews fake?
how is it possible that ovh is so popular?
feels like bunch of kids of 90s, made basic, and dragged to 21st century
been using this service for a week+ and already tired of fighting
everything is out of stock!
16 February 2026
Unprompted review
Reply from OVHcloud
Hello there,
We appreciate you taking the time to share your experience. We are sorry to hear about the difficulties you encountered.
At OVHcloud we always investigate to improve our services.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
i bought a virtual private server
i bought a virtual private server
honestly i was impressed i did alot of experiments so i needed to reinstall the Operating system (os) alot and it was done in seconds and access to the vps was so easy it came with a public ipv4 and v6 and the ping was insanely good, access to the vps from the panel was easy aswell and support was fast, thank you OVHcloud
15 February 2026
Unprompted review
Reply from OVHcloud
Hello Shahriar,
Thank you for taking the time to share this positive feedback about your experience with your OVHcloud VPS.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Extremely low quality of service.
14 February 2026
Unprompted review
Reply from OVHcloud
Hello Manczos,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Thanks to the support manager Débora
Thanks to the support manager Débora - she helped me immediately with my question and saved me a lot of time!
14 February 2026
Unprompted review
Reply from OVHcloud
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Dear Leticia,
Dear Leticia,
Thank you very much for your assistance and for the detailed update. I truly appreciate the attention you have given to this matter.
Unfortunately, due to the delay in receiving a response from the administrative support team, I was forced to migrate my services in order to avoid operational disruptions. This was not an easy decision, as I have been very satisfied with OVH’s services throughout all this time.
Nonetheless, I am grateful for your support and for the resolution provided.
Wishing you a pleasant day as well.
Kind regards,
Homer José Moreno Torres
13 February 2026
Unprompted review
Reply from OVHcloud
Hello Homer José Moreno Torres,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Top customer service,excellent…
Top customer service,excellent explaining and solving my problem.
13 February 2026
Unprompted review
Reply from OVHcloud
Hello Teresa,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
Horrible experience for just buying a…
Horrible experience for just buying a vps , live chat closed on me without fixing my issues , requested a reinstall didnt even bother to do it . cant acces my vps , email are not received when you do rescue mode ... funny service , pay only with paypal dont get scammed.
13 February 2026
Unprompted review
Reply from OVHcloud
Hello Bilal,
I am truly sorry to hear about the difficulties you encountered while trying to set up your VPS.
At OVHcloud, we strive to provide a seamless experience for our customers. It is unacceptable that you were unable to access your VPS.
Please provide us with your ticket number or any additional details so we can investigate this matter thoroughly.
Thank you for bringing this to our attention. We value your feedback and will use it to enhance our support processes.
Best regards,
Homéfa S.
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