Outfox Energy Reviews 52,081

I had a reply from Joshua, who answered my main query as I hoped. However, he didn’t respond to my query, “ why was it not possible to send a message from the app”.

Bunmi made changing my bank details very simple

Absolutely wonderful to get through straight away and have a friendly helpful voice on the other end! He took time to explain things and was an asset to a good company!

After a lot of confusion following my mother’s death Sadia finally managed to sort out the transfer of the account to my name and bank account details. Many thanks!!

This not the first call I have made to Outfox Energy and it is always a pleasant experience. This time was no exception. Irshaad managed my query with politeness and empathy. It was resolved quickly and I am very happy with the result. Thank you.

Monalisa was very patient, and understanding of my situation. She provided all the answers I needed, and guided me to make a good choice for my electric & gas account. I was having a lot of difficulty understanding the how it all works in the UK compared to what I am used to in British Columbia. Very pleased with our chat, and the help received.

Great help by Monalisa, thank you

Monalisa was extremely helpful and sorted my problem quickly. Excellent customer service.

My overall experience of Outfox so far has been pretty dreadful. They permitted an entirely different customer to move all of my energy to OVO without my consent. I'd only just joined Outfox a couple of weeks earlier. Their handling of it after I'd notified them of this erroneous transfer was haphazard and disjointed. In the end I had to contact OVO myself and jump through many hoops to get my energy supplies returned to Outfox. OVO readily accepted their part in this fiasco, but Outfox didn't. OVO offered me a small amount of compensation for this dreadful state of affairs but Outfox didn't and probably never will. They have made many excuses for what was allowed to happen, but have not taken ownership for the shocking customer service they provided. They were even prepared to charge me 2 x £75 penalties if my service wasn't returned to them. Absolute farce, for something they allowed to happen.

Monalisa was very helpful, arranging review of current direct debit and actioning request for refund of credit balance.

Chat worked well and answered my questions.

First time moving home and the process of what to expect was explained. Happy with service.

cheaper than competitors. good service

Just sent a long email enquiry to ask what services they could offer to fit with my home heating complexities. The response from Connor H was especially thorough and helpful and showed a great deal of understanding of my problem. Many thanks for the information Connor H, appreciate you reading that long email and understanding it.

Monalisa provided me with all the information I needed.

Excellent.

I phoned up this morning and spoke to Sumayyah, she not only helped me with my query she resolved it and helped with something else.
Thank you Sumayyah you made my day.
Wendy 😊

Outfox energy smart meter query.
I phoned outfox customer support today with some really vague questions about smart meters. The person I spoke with, Saleh, was awesome, maintaining the exceptional standard of support I have come to expect, whilst patiently listening to my ramblings. Saleh understood my query and sorted my issue on the call. Thank you Saleh.

A prompt reply and effecient service from Aditya Deogade

Had a billing problem, used the online chat with Wiktoria who resolved the problem without any fuss, excellent.

Dealt with an intelligent and empathetic human. Great experience!