Robert Oulsnam and Company  Reviews 

986
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and productive. Reviewers frequently highlight the exceptional service, noting clear communication and a smooth, stress-free experience from start to finish. Many appreciate the prompt responses to inquiries and the proactive support from the team, often going above and beyond to assist. Customers often highlight the personalized care and guidance received, with staff explaining processes clearly and offering reassurance throughout their journey. Many feel confident in the company's reliability and trustworthiness, appreciating the genuine care and understanding shown by the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction and recommending... See more

Customer service

People report positive experiences with customer service, highlighting helpful, supportive, and communicative... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

User experience

Users describe positive interactions with user experience, often highlighting how the process was made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

Another totally satisfying experience of selling through Oulsnams in Moseley Village. A buyer was found in the first month of putting the house up for sale. Oulsnams do a very good job in helping the... See more

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.8

Excellent

TrustScore 5 out of 5

986 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(986)

238 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Robert Oulsnam Mosley House purchase

Robert Oulsnam, Mosley branch were really helpful when it came to me buying my first home. I especially want to thank Lisa for being well organised and readily available to answer any queries I had. I wish Robert Oulsnam and all the staff involved in purchasing my first property all the best. Till next time, Thank you everyone !

31 August 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience when both…

We had a great experience when both buying and selling with Oulsnam's. The staff at the Bournville branch were really helpful and we're always ready to answer our questions. Thanks a lot for all your help and support.

17 October 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind comments. We are delighted that you are pleased with the service we provided and the whole team wish you every happiness in your new home.

Rated 5 out of 5 stars

The Staff are just brilliant

The Staff are brilliant and work tirelessly to make sure your sale goes as smoothly as possible. You never have to wait on hold when you phone them, in my experience anyway and the Team work as one so they are all up to speed with the progress and keep you updated always. They are all wonderful. Thank you so very much.

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your wonderful review, it has been a pleasure working with you in the sale of your property.

Rated 5 out of 5 stars

Always available to answer questions…

Always available to answer questions and quick to respond.

11 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we were happy to help you with your purchase and hope you are settiling into your new home well.

Rated 4 out of 5 stars

Excellent professional service

Excellent professional service. Good communication and made the whole process easy acting equally for buyer and seller.

15 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review. I’m delighted to hear you were happy with the service and communication throughout the process.

Rated 5 out of 5 stars

Great buying process

Emma did a great job in our buying process. We really appreciate her help.

6 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your review, we hope you will be very happy in your new home.

Rated 5 out of 5 stars

We were informed and our queries…

We were informed and our queries answered better than when we contacted our solicitor.

26 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind reply we really appreciate you taking the time to complete this for us.

Rated 5 out of 5 stars

Smooth and pleasant experience from…

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Your review is much appreciated, Anna and the team wish you every happiness in your new home.

Rated 5 out of 5 stars

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

3 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we really appreciate you taking the time to complete this for us and are happy that you were pleased with the service we offered. We wish you well for the future.

Rated 5 out of 5 stars

From beginning to end (which wasn’t…

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Thank you all so very much! 🤗

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews…

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville

Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was pleasant, professional, and an absolute pleasure to deal with throughout the process. It truly felt like she was working for us—proactive, thoughtful, and always on our side.

I’d also like to acknowledge Karen Crayton, whose support behind the scenes helped everything run smoothly. Together, they made what can often be a stressful process feel seamless and well-managed.

I wouldn’t hesitate to buy through them again. Highly recommended!

15 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind words, it has been a pleasure assisting with your purchase.

Rated 5 out of 5 stars

Thoroughly professional and efficient service

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very quickly, saving me money and allowing me to choose the tenant who I felt was the best fit for the flat. I have previous experience of buying and selling houses with them and had the same service. They are independent and very professional.

8 October 2025
Unprompted review

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