Defect support is lacking. Had a very expensive figure arrive with an obvious paint defect (extra paint on the hair where it shouldnt be and cracked) and was only offered 10% cashback or points. No... See more
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Their shipping prices are absurd and almost every sale or special deal is “premium only”. I only needed one item that was sold out everywhere else and was forced to pay a crazy amount for shipping. Al... See more
I will be honest, as I've seen a lot of bad reviews for some reason of TOM. First off, the price was great, not too much at all! And since it was a preorder I got, after 2 months of waiting by ocean I... See more
- Slightly lower and attractive product prices - Hidden fees after purchase - High shipping costs - Pushes their 3 month subscription scheme - Long waiting time for your product to be shipp... See more
Company details
Information provided by various external sources
The ultimate online destination for fans of Japanese pop culture.
Contact info
107-0061, Minato, Japan
- otakumode.com
Reliable - just a little expensive
I like this company and I have purchased a few things there over time. The prices can be high, and so can the shipping, but if you wait for a good sale or code then it's pretty decent. It's a good place to find collectables and some fashion.
Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale.
11 April 2018
Unprompted review
Good but can be slow!
Good shop and have ordered from them multiple times, never order around Christmas though! Literally took 2 weeks just to leave japan and then another 6 to reach me in the UK. Obviously I'm aware SAL is slow but I've been collecting for years and had six other nendoroids ordered the same week and they all arrived promptly in 2-4 weeks and were dispatched in days, not two weeks like TOMs. Oh well, at least I got my order! Oh and expect a custom fee if you’re in a country like the UK. TOM doesn’t undervalue.
21 December 2017
Unprompted review
Awesome customer service
Awesome customer service! I like the promptness of return emails and not generic reply's but actual communication! Anne is quick to solve any problems and make sure that the customer is taken care of.
5 November 2017
Unprompted review
A happy costumer
I have ordered from them many times. Every time they don't disappoint me. I would recommend this site if you like animated themes and such.
25 September 2017
Unprompted review
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