OrthoFlexx Reviews 

1,111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, noting significant relief from various foot pains and conditions. Many people found the insoles to be durable, well-made, and providing excellent arch support that maintains its shape. The ordering process is frequently described as easy and straightforward, with many consumers reordering due to satisfaction. Reviewers also highlight the exceptional customer service, noting prompt, kind, and understanding responses, even when issues like wrong sizes or lost packages occurred. However, some customers also noted that the arch support wore out after a few weeks of constant use, or that the arch placement was not ideal for their foot size.

What people talk about most

Product

People report positive experiences with product, with many expressing delight and satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many praising the insoles as well-made, sturdy, and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process to be easy and smooth,... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as excellent, outstanding, and... See more

User experience

Customers report a highly positive user experience, noting that ordering and purchasing were easy and smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

My insoles arrived quickly and packaged well. I walk 3 miles every morning and started having knee pain in my left knee. I purchased ortho flex insoles and immediately noticed the knee pain stopped wh... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,111)

851 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buy

The insoles are great. Foot problems run in my family and I have a sunken arch and bunions. I also have knee and groin pain on the side where my bunion is. I have been wearing them for a few weeks and the inflammation on my bunion has gone down as well as the swelling behind my knee :)

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great for flat feet

The insoles worked for addressing my neuropathy due to flat feet. I am experiencing much lower pain due to the Morton's Neuroma, especially notice at night. The bunion that was forming has also decreased substantially. I have tried other insoles with limited success.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

ankle pain

I’m had ankle pain regularly after standing for a while. After putting on orthodox there’s no more ankle pain and don’t feel tired. Thanks for the great insoles!

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The purchase from OrthoFlexx has been great!

Dealing with OrthoFlexx has been a great experience! From the time I purchased my insoles the customer service has been outstanding.
The insoles make my feet feel great! This product is definitely worth the investment.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I have very high arches

I have very high arches, no fat pads on the balls of my feet and bunions. So far, after about a week using the Orthoflex insoles, my feet feel good. I am anxious to see the long term impact.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Life Saver!! (Foot saver)

Had the beginnings of Plantar Fasciitis in both heels and shooting pains up the back of my ankles, I do a lot of walking (about 9km per day)! I am in my 60’s so my arches have fallen slightly as well ☹️ The curvature in the insole wasn’t as dramatic as I expected so I didn’t think they would work, I was totally wrong! Within about 4 days I realised that the pain had completely stopped! Amazing and thank you!!! I shall be ordering more! 😊

I am 5’2” and 120lbs (8 1/2 stone), I didn’t feel I needed the extreme ones so bought the mid range, which are perfect for me

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Good product

The insoles showed up when they were supposed to. Didn't have to cut them or make any adjustments. started wearing them from day one. I have no arch and most insoles that I've tried with arch support were painful. these are not painful at all. I own training studio, so I 'm on my feet a lot. I've used one of your competition's insoles for years. While I still use them, this could be a step up due to the arch support.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

A company that is there for their customers

I contacted customer service as the insoles i ordered didn't fit my shoes they were to small.
Charlotte arranged shipment of the size up very quickly. This company takes care of thier customers and want them to feel important.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product and customer service

I bought two pairs of Orthoflexx insoles over a year ago and they literally changed my life. My foot/knee pain went from a 7 to next to nothing and I have gone from struggling to walk 2k steps a day to doing 10k plus. I bought another two pairs in April and accidentally ordered the wrong size as I had looked at the USA shoe sizes and they were replaced free of charge when I emailed to say what I had done. Superb service and brilliant product. Would not buy from anywhere else!!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

After having surgery recovery was…

After having surgery recovery was difficult because my foot swells and hurts my lowe ankle since I wore the soles I fell the pain decreased a lot and helps me to do my daily sports activities and my work like got a lot better without feeling so much pain. I recommend this product 100% 👌

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Kamila

Great customer service from Kamila - prompt, kind and understanding. Orthoflexx insoles definitely have a stronger arch than others I’ve tried, and whilst not got rid of it, they have definitely helped reduce my plantar fasciitis symptoms - I’m hoping with continued use they will. I’m a uk size 9.5 foot so the medium was suggested for my foot, but I found the L suited my foot better,

21 April 2026
Unprompted review

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