OrthoFlexx Reviews 

1,108
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 790 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its durability, strength, and ability to provide excellent arch support, which many found superior to other insoles. Many people reported significant relief from various foot, knee, and hip pains, with some even calling the insoles life-changing. The customer service also received high praise for being professional, prompt, and helpful, especially when assisting with returns or incorrect orders. Some people were dissatisfied with the arch support wearing out after several weeks of constant use, or finding the initial arch placement uncomfortable. A few other people also felt that the product was too expensive or that the delivery time for their order was too long.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers finding the insoles to be highly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the insoles are sturdy,... See more

Customer service

Consumers consistently report positive experiences with customer service, often describing it as excellent,... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers also... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction with the comfort... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well I ordered a pair and tried them for a few weeks and were working well. However after about 5 weeks of constant walking (10000) steps per day the arch support wore out. I emailed customer service... See more

Rated 5 out of 5 stars

Had been experience knee problems for some time and had sought treatment from physio and podiatrist. Podiatrist prescribed inserts (expensive 'personalised' ones) which I began using but seemed to cau... See more

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more

Rated 5 out of 5 stars

It was so good to replace my dead old insoles with orthoflexx arch support insoles…now I’m walking with much less pain and knowing that my over pronation are well supported. Excellent product and gre... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,108)

849 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Decision Ever!

I was optimistic at first but after a week of walking with the insoles in my shoes, the pain in my foot begin to go away. After three weeks of wearing them, no more pain in my foot! That was the best decision ever!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great company!

I ordered the wrong size and needed to make an exchange. It was effortless and fast! Made the request and by the second day it was shipped. Amazing! And they told me to keep the original purchase saying to donate it to a friend or someone else who might need it. Great service, great company!

12 May 2026
Unprompted review
Rated 1 out of 5 stars

These inner soles don’t fit and cause pain

I bought two pairs of inner soles and put a pair in my shoes as I have fasciitis and sought the relief as advertised. It was immediately obvious that the arch support did not sit under my foot correctly and instead of helping, made the pain much worse. I still had an unopened pair so sought the 30 day refund guarantee. No response to my email. This is a very pushy company and a substandard product. There are plenty of other companies who have better products as I found out. Avoid Orthoflexx.

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Quality

The insoles came rather quick. Very easy to use. Perfect fit. Hope they don’t break down too soon.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

These insoles work

These insoles work! I am on my feet for 13 hours a day, and they support my feet, keeping them comfortable. I recommend these to anyone who wants to upgrade their insoles.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great buy

The insoles are great. Foot problems run in my family and I have a sunken arch and bunions. I also have knee and groin pain on the side where my bunion is. I have been wearing them for a few weeks and the inflammation on my bunion has gone down as well as the swelling behind my knee :)

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Great for flat feet

The insoles worked for addressing my neuropathy due to flat feet. I am experiencing much lower pain due to the Morton's Neuroma, especially notice at night. The bunion that was forming has also decreased substantially. I have tried other insoles with limited success.

4 May 2026
Unprompted review

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