Orlando Rent a Car Reviews 4,152

nice rent a car. excellent services. highly recommended.

Very efficient service at the Playa Del Ingles office, both at pick-up on 8/7/2025 and return on 11/7/2025.No attempt to sell unwanted excess insurance, just an explanation of the choice I had to take it or not. I'm not entirely sure the car I was given was truly an equivalent of the VW Polo I booked although that didn't detract from excellent service otherwise.

The lady at the front desk was very helpful, we got a c class car: toyota with 6gears. Well kept and clean. Air con and eveything was on point. No waiting when picking up, and legt the car outside theor office and delivered the keys;) I can recommend Orlando car rental via Bahia Feliz;)

Don’t rent here, worst and most crappy rental ever. They advertise 2025 cars and give you a 10 years old car instead…

In my case I booked a 2025 Citroen C3 and get a 2015 Toyota Yaris with complete worn down clutch, dangerous worn tires and non functional wipers. When referring to the difference at pickup they just pointed at the sheets ‘that a C3 is the same class as a Yaris or VW Polo’.

I know… I’ve booked it. But it’s not the class I complaint about. It’s the car you gave me, complete worn-out… 😩. Rubbish.

So STAY AWAY from this company. They might look cheap but it's because they are shady in the way they do business! They have hidden fees that you only find out about when returning the car. The staff blamed poor communication between us and them. They charged us for fuel in advance, and we asked twice if we would get the money back if we returned the car with a full tank. We were told yes… However, when we returned the car, we were informed that we had lost the money because the car was not supposed to be refueled. So we ended up losing an extra £100. I do not recommend them.

Haven't even collected the car and I've decided never to use this company again!
45 min wait at the airport as the minibus was full.
Then driven 15mins to the office, with ALL the others on our minibus, to complete the paperwork.
Only 2, very slow, staff and in a queue of 6 people.
Appalling process!!

The company under Advantage in las Vegas is a scam. They offer a low price but will not accept your own insurance when it is provided to them. They say they do not accept international insurance. No where in the contract does it say that. It says you must provide proof of personal insurance. Do not rent from Advantage in Las Vegas. They know when you are travelling that you are stuck and have no choice but to buy their insurance.

Do not use this car rental, we brought many people to the Orlando office in Playa del Ingles, but we found out that Orlando discriminates a lot, if you have a foreign appearance, you have to leave a €300 deposit.
while on their page it says: "If you have full insurance, you do NOT have to leave a deposit or credit card".
There is even a poster with the same text in their office.
Yes, says the old man, "that is an old poster" but that idiot forgets that we rented a car with people here last week, and then we did not have to leave a €300 deposit.

Gebruik deze autoverhuur niet, wij brachten vele mensen naar het Orlando kantoor in Playa del Ingles, maar wij zijn erachter gekomen dat Orlando erg discrimineert, heb je namelijk een buitenlands uiterlijk, dan moet je €300 borg achterlaten.
terwijl op hun pagina staat: " Heb je volle verzekering, dan hoef je GEEN borg of creditcard achter te laten ".
Er hangt zelfs een poster met die zelfde teksten op hun kantoor.
Ja zegt die oude man dan, "dat is een oude poster" maar die stumper vergeet dat we vorige week nog met mensen hier een auto gehuurd hebben, en toen hoefde we geen €300 borg achter te laten.

Fraud. Fraude.
They sell themselves through Doyouspain.com it is all a fraud. You think you are getting a car cheap but when you go to collect the car they tell you you need to get the car insurance with them at euro100+ you then need to pay eur60 for full tank and you need to leave a deposit of 600euros. They blame the broker instead of taking responsibility. suing them.
Esta empresa es un fraude. se venden a traves de DoYouSpain.com con condiciones que esconden cuando vas a buscar el coche te piden 100 euros de seguro nuevo, 60 de gasolina y 600 deposito. Culpan al broker es todo una estrategia para enganar al cliente. ya han cogido tu dinero y no puedes cancelarlo.
Dieses Unternehmen ist ein Betrug. Sie werden über DoYouSpain.com zu Konditionen verkauft, die Ihnen bei der Abholung des Autos verborgen bleiben. Sie verlangen 100 Euro für eine neue Versicherung, 60 Euro für Benzin und 600 Euro für eine Kaution. Sie geben dem Makler die Schuld, es ist alles eine Strategie, um den Kunden zu täuschen. Sie haben Ihr Geld bereits eingezogen und Sie können es nicht stornieren.

Really a good and positive experience.
I'll use again their services.
Fast, nice, good car, return very easy, shuttle to airport.
Take the full insurance to travel quietly.
ATTENTION : they accept only credit card and not debit card. If you don't have credit card you will have to buy the full insurance, then don't buy this full insurance before arriving (you will have to cancel it).

We rented a car in January with Orlando Rent a car in Gran Canaria and paid by credit card. Two months after returning home, Orlando rent a car allowed himself to withhold 45 euros from my credit card without giving any notice and without authorization as a reimbursement of expenses for having reported our name to the Spanish Ministry of the Interior as in the meantime a fine had arrived that we had taken during my rental.
However, we had already paid the fine to the Spanish Ministry, as it should be, and so we had to pay that and in addition 45 euros to Orlando just for the fact that he reported our name.
A scam also because you cannot use the credit card of a person abroad when the contract is concluded.
WE DON'T RECOMMEND ORLANDO CAR AT ALL AND WILL NEVER RENT WITH THEM AGAIN.

We rented a car from Orlando Gran Canaria from their office nearest the airport at Sucursal de Arinaga. Collection from the airport was very easy and we were driven to their office about 15 minutes away. There we were served by Vicente Gabriel who was truly excellent. Very engaging and helped us with ideas of where to go on the island. The car was a bit old, over 100000km, but as we only paid £50 for the week and the car was perfectly reliable we have no complaints. And an extra driver was free. All in all a very good experience . Please ensure Vicente receives our feedback. Thank you.

We had a very good experience with this company. we did have to wait a bit about 20 minutes at the meet and greet, but that was the only slight hiccup had. we received a Renault Captur, which was a nice upgrade, great for 4 adults. Handback was quick and painless, they checked the Car and Fuel and we were dropped to the Airport Quickly. Dave

I don't know where these positive reviews come from but beware especially if renting in the USA. Recent Orlando rental price was very good, paid in full until you read the fine print which most people don't. They do not accept non USA drivers insurance and you will be charged $25/day for liability and $10/day CDW even if you have proof that your carrier or credit card provides coverage. Also beware they charge $9.99/day for toll road coverage and unlike other rental companies you cannot use your own Sun pass. If you don't buy their coverage and you go through a toll you will be charged $25/toll. This is all written in QEEQs fine print. What seemed like an inexpensive 25 day rental of $525 Canadian dollars turned into an extra $800 USD for insurance and surcharges. Oh yes $120 facility fee and $48 service charge were added. Even though we religiously avoided toll roads we received a bill 2 weeks after we returned for 3 tolls that we never used and they would not send documentation of the charges. If you want to get ripped off then be my guest but don't believe the positive reviews.

We booked their car in advance. through Ryanair/Booking/Rentalcar website/app, thinking that that would make it safer, but sadly it didn't (mabye it even made it worse)
We expected "meet&greet" on the LasPalmas Airport, but no one was waiting, there were no signs were to wait. we waited and searched and after about half an hour we called them first time - the call took 15 seconds (they just said, yes yes, airport, wait) .. And we waited. 8 calls, hour and a half later (tired, hungry, angry and scared that we got scammed) i canceled our reservation through the phone (they said ok (i think), but that they'll have to request the refund from the app-agency) Then we had to rent from some other rentacar agency on the airport, which cost us almost three times the money (as we couldnt check and compare the prices online and "fight", because we were, on the road for almost 14 hours by then)
I thought that refund would be easy deal, as no one came pick us up and we didn't get the car - but more than three in app "complaints" and ten mails later, they kept telling us that the cancelation is not possible anymore, because it was past our pickup hour. And we have to wait for the end of our rental to make a complaint, but best they will do was maybe return the insurance.
So, a big big "AVOID at all cost" for Orlando and Ryanair/Booking rentacar app !!

If I could give a minus stars I would have
we order a car online
we had to wait for the shuttle 45 min to pick us up
then when we get there even though i had my own full coverage insurance they still charged me a fee that is almost the same as not having insurance and having to pay for one
i booked the rental for $15 a day i ended up paying $55 while just few days ago i was @ priceline and didn't get charged anything extra
they are scammers
worst experience in my life specially after a long trip and being tired already and also the process was amazinling slow took us about 2 hours to get our car

Avoid this company, terrible customer service, confirmed a price on email for us for our car when booked a month in advance then they doubled the deposit amount twice from £200 to £500 to £1000 once we were stood in the airport waiting for them to collect us to get our car! We had to cancel the booking but luckily alamo (another car rental company) overheard us in the airport and sorted us with a bigger car at a cheaper price with absolutely no deposit. It also took me chasing them up 2 weeks later to get any response and a refund.

If I could give them 0 stars I would. All of these reviews are so true. Tried to force insurance on me took an hour to prove I had adequate coverage. Same with the Sun Pass. Then when I picked up the car it was dirty, smelled of smoke, and had a maintenance light on. Immediately notified them before we drove off. Said not to worry about it. Then after the fact charged me a $200 cleaning fee and told me I smoked in the car. I don't even smoke. 15 days later charged my card an additional $67.28 with no explanation. Now I am left trying to dispute these charges and may end up out almost $300 for no reason. DO NOT GO THERE!!!!! THEY ARE AWFUL!!! BBB Complaint filed. Save yourself the headache you think you are saving a few bucks on a rental, but they'll get that and more of a reputable company.

Fantastic company to do business with I highly recommend them for ease to speak with and found them a pleasure to deal with

Rented a car via Booking.com for family of 5. We have to be picked up from Gran Canaria airport to Orlando deport which is 8 minutes from airport. We have to call their office for them to pick us up thus the 20 min wait. The car given to us has a lot of damage to body work. It is also vandalised. It was late at night and kids are tired so we accepted it anyway. No issue driving it for 40 mins to our accomodation. However when we took it to the mountains the service light turned ob and there is a key card low battery warning. Orlando says it is ok to drive it. Never again willI rent from this company.