Oralade Reviews 103

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product as fantastic and a lifesaver for their pets. Customers consistently highlight the product's effectiveness in aiding hydration and recovery, especially for sick or elderly animals, and many appreciate its palatability. The service provided is often described as excellent, with many reviewers noting fast delivery and efficient dispatch from the supplier. However, some people were dissatisfied with the delivery service, citing issues like delayed orders, inability to track packages, and problems with courier communication. A few other people also felt that their orders never arrived or that the product arrived spoiled, leading them to consider purchasing from alternative suppliers.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highlighting its effectiveness for pet... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and quick... See more

Quality

People report positive experiences with product quality, consistently describing it as a great, excellent,... See more

Order

Customers consistently note ambiguous experiences with order, with some finding the process easy and delivery... See more

Service

Users describe positive interactions with service, highlighting it as great and excellent, with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Oralade has made our 18 year old, constipated cat's world a whole lot lighter! Recommended by our vet, it's waaaaay more effective than medication alone for this condition. Easy to order, efficient de... See more

Rated 4 out of 5 stars

Your product is fantastic my cats love it, however your courier service leaves a lot to be desired . My last order was delayed by the courier & arrived later than scheduled repackaged in a box that... See more

Rated 4 out of 5 stars

Fast delivery direct from Oralade. An excellent product but a little expensive.

Rated 5 out of 5 stars

Oralade is a great product, which I use when pets are poorly or even a little over food or added to a water bowl to help with dogs overall health and during hot weather. Very competitive price by orde... See more


Company details

Written by the company

Rethink hydration with Oralade - the UK's #1 Oral Rehydration Support. Supporting fluid and electrolyte balance in our pets, Oralade is fast-acting isotonic formula featuring 100% natural chicken flavour – because taste really matters for our pets. Designed to provide fast, effective hydration in harmony with the body’s natural requirements, with easily digestible prebiotic fibres and functional amino acids.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing brand!

Excellent customer service, fast shipping, decent prices. This product is amazing, I recommend every cat and dog owner to own at least one bottle. Very palatable, full of the good stuff! Love the active range for walks (in warmer weather where my dog will refuse to drink water!). Amazing 5*

30 March 2026
Rated 5 out of 5 stars

Any enquiries I had were answered…

Any enquiries I had were answered almost immediately, thank you.
Also the product is a god send for my poorly dog.

27 February 2026
Oralade logo

Reply from Oralade

Hi Maria, so glad we could help with queries and thanks for your use and support
of Oralade

Rated 5 out of 5 stars

A miracle in a bottle

Having been reccomended Oralade by our vet for our very poorly Jack Russel and seeing the absolute difference it made we now swear by it and will always keep two bottles at home.

Our nearly 2yr old Jack had an incredibly upset stomach and was refusing to eat/drink whilst unfortunately vomiting & runs too, he lost 4lbs of weight in a week and unfortunately was touch and go.

This miracle in a bottle was the first thing he was interested in and by all our accounts & our vets is the reason why he's still with us today, eating, drinking and back to announcing that even a leaf moved outside of the front door.

Wouldn't have it any other way.

27 February 2026
Oralade logo

Reply from Oralade

Georgia its reviews like this that drive us at Macahl and Oralade as the products really help pets especially when they are ill or recovering. Thanks so much for this really kind review

Rated 1 out of 5 stars

Waited 3 weeks, received spoiled products.

Bought 1 bottle from Amazon and felt like it actually encouraged my poorly cat to eat. However, when I ran out, I tried to order more from Oralade directly. Checked shipping time and these seemed reasonable so I ordered £100 worth since we also look after some strays and wildlife in the area. It took 3 weeks for them to arrive. My cat passed away in that time - vet commented at how dehydrated he was at the time and I hate that if I had just ordered off of Amazon, I could've helped him but after spending £100, I couldn't then warrant a further purchase from Amazon. Oralades terms and conditions and the small print states they take no responsibility for courier delays and don't accept returns. To add to the heartbreak of these arriving after my cat's passing,majority of them had also gone off despite having a best before date of 2028. One exploded all over my kitchen when I tried to open it. Three more opened without issue but they did fizz. Two were okay. That's as far as I got with them but that's already at least £30 down the drain. Honestly, fuming. Don't buy from Oralade directly, use an alternative supplier who'll provide the offer of returns for faulty products.

15 January 2026
Unprompted review
Oralade logo

Reply from Oralade

Dear Kornelia,

Firstly, we are very sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we truly understand how upsetting this situation must have been for you.

Thank you also for sharing that Oralade helped encourage your cat to eat when he was unwell — that means a great deal to us as our mission is to support pets during times when they need extra care.

We are very sorry to hear about the issues you experienced with your order and the condition of some of the bottles you received. This is certainly not the experience we want any customer to have. Oralade products should never fizz or explode when opened, and we would very much like to investigate this further.

Please could you contact us direct at quality@macahl.com with your order details so we can resolve this for you as quickly as possible. We would like to arrange a refund or replacement for the affected products and also look into what may have happened during shipping.

Again, we are truly sorry for your loss and for the distress this situation has caused.

As a family business customer service and support is really important to us,


Kind regards,
Anthony Mackle
Managing Director/Co-Founder
Oralade / Macahl Animal Health

Rated 4 out of 5 stars

Your product is fantastic my cats love…

Your product is fantastic my cats love it, however your courier service leaves a lot to be desired . My last order was delayed by the courier & arrived later than scheduled repackaged in a box that had previously contained a sanitiser solution (the label was partially removed) for which I refuse to use I am still awaiting this problem to be solved. Lots of phone calls & no one calls back. Lots of emails exchanged & so far nothing.

9 February 2026
Rated 3 out of 5 stars

Great product, rubbish delivery service

The product and despatch from supplier is fantastic....

Delivery is terrible, DHL..sent email to say del on 4th, didnt arrive. Got another email on 5th to say it would b delivered on"4TH"... THEY ALREADY MISSED THAT WINDOW.
try contacting... spent almost 2hours of my life that i cant get back..navigating DHL website which kept returning me to same page which gave no real info..tried ringing but this only gave option of same useless page on website...product finally arrived 9th...had message to say del would be between 12.30 and 13.30...i was out walkibg dog so cut short our walk got home at 12.15 just in time for early arrival of product.!!!!!

Brilliant product, but constant del probs mean i will be buying elsewhere as i need this product timely for my dogs health.. sorry

3 February 2026
Rated 5 out of 5 stars

It really works

This is a great product that really works, if you have mouth ulcers or a sore mouth then I highly recommend that you try this. My wife and I wouldn't use anything else.

26 January 2026

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