While the house itself was nicely renovated, my experience with Oqoro’s management was poor. Essential services, specifically the refrigerator and Wi-Fi, were not verified before I moved in. I had to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am about to move to a new city for work, Mon Bel Appart has amazing team that helped me to find a room to rent. (Special thanks to Maddalena, who always patiently helped me with all kinds of ques... See more
I recently moved to Toulouse, France on short notice, and needed to quickly find a place to stay. I found one on HousingAnywhere, and was then connected to Oqoro, where my move-in process was quite st... See more
Company replied
I’m sharing my awful experience here so it might save someone else. I used Oqoro to rent a room for study purposes. To make it short: when I arrived at the flat there was no hot water, the entire plac... See more
Breach of guidelines
Oqoro: A modern housing solution for drug dealers; Grave négligence – Conditions de vie dangereuses ignorées par OQORO
English version below:
Je suis actuellement locataire d’un appartement géré par OQORO (25 Boulevard de Larramet, Toulouse), et mon expérience a été profondément inquiétante.
Entre juin et décembre 2024, mes colocataires et moi avons vécu dans un environnement dangereux et insalubre. Un colocataire consommait et revendait de la drogue, nous menaçait verbalement, et a tenté de m’agresser avec un couteau en novembre. Les toilettes étaient bouchées pendant des semaines, des vers étaient présents, et la boîte aux lettres était cassée.
Malgré de nombreux signalements (avec preuves, photos et recommandations de la police), OQORO n’a pris aucune mesure pendant plus de 4 mois. Ils n’ont réagi que lorsque deux nouveaux locataires ont refusé d’emménager après avoir vu l’état déplorable de l’appartement. À aucun moment ils n’ont informé les nouveaux arrivants de la situation, ni proposé de solution d’urgence.
J’ai déjà saisi :
SignalConso (DGCCRF)
ADIL (aide juridique locative)
Mon ambassade et consulat
La gestion d’OQORO est non seulement négligente, mais aussi irresponsable. Aucune garantie de sécurité ou de respect pour les locataires. J’entame aujourd’hui des démarches juridiques, mais je souhaite aussi alerter publiquement les autres locataires potentiels.
Fuyez cette agence si vous tenez à votre sécurité.
in English
I am currently a tenant in an apartment managed by OQORO (25 Boulevard de Larramet, Toulouse), and my experience has been deeply distressing.
Between June and December 2024, my roommates and I lived in extremely unsafe and unsanitary conditions. One roommate was openly using and dealing drugs, issued verbal threats, and attempted to assault me with a knife in November. The toilet remained blocked for weeks, there were maggots in the apartment, and the mailbox was broken.
Despite multiple reports—complete with photo evidence and police recommendations—OQORO took no action for over 4 months. They only responded when two new tenants refused to move in after witnessing the unacceptable state of the property. At no point were incoming tenants informed of the risks, nor was any emergency solution offered to existing residents.
I have already filed complaints with:
SignalConso (DGCCRF)
ADIL (Housing Legal Aid)
My embassy and consulate
OQORO’s management is not only negligent, but irresponsible. No concern for tenant safety or legal obligations. Legal action is underway, but this public warning is also necessary.
Avoid this agency if you value your safety.
25 July 2025
Unprompted review
Reply from oqoro.com
Bonjour ,
Votre avis nous fait très plaisir et nous sommes ravis que votre expérience chez Oqoro vous ait satisfait.
Toute l’équipe reste à votre disposition et vous souhaite une excellente journée.
My doubts were solved with quick…
My doubts were solved with quick feedback.
17 June 2025
Unprompted review
Reply from oqoro.com
Hello
We're delighted to hear your opinion and we're delighted that you were happy with your experience at Oqoro.
The whole team remains at your disposal and wishes you an excellent day.
Not available all the time and delay in…
Not available all the time and delay in repairing broken stuff.
18 August 2024
Unprompted review
Reply from oqoro.com
Hello Alice,
We're sorry to hear that you weren't satisfied with the way we managed the problems you encountered.
Our team is making progress every day to respond ever more quickly to requests from your tenant area. A few months ago, there may have been problems with response times for day-to-day management issues, but these response times are now shorter and shorter.
The best experience ever
The best experience ever, I strongly recommend it!!!
5 May 2025
Unprompted review
Parfait !!!!
16 April 2025
Unprompted review
the best in the business
11 June 2025
Unprompted review
Reply from oqoro.com
Bonjour
Un grand merci pour votre partage :)
amazing experience overall
10 June 2025
Unprompted review
Reply from oqoro.com
Bonjour
Toute l'équipe Oqoro vous remercie pour votre retour :)
Amazing experience
It was an amazing and professional experience. Would recommend to anyone!!!
10 June 2025
Unprompted review
Reply from oqoro.com
Hello
We would like to thank you for your feedback and are delighted to hear that everything went smoothly.
Reply from oqoro.com
Bonjour,
Un grand merci pour votre retour d'expérience.
Reply from oqoro.com
Hello Andrea
Thank you very much for your feedback :)
Reply from oqoro.com
Hello Amélie
We would like to thank you for your feedback and are delighted to read that your experience was satisfactory.
Very well organized business!
3 June 2025
Unprompted review
Reply from oqoro.com
Hello ,
We're delighted to hear your opinion and we're delighted that you were happy with your experience at Oqoro.
The whole team remains at your disposal and wishes you an excellent day.
The checking out was good
5 June 2025
Unprompted review
Reply from oqoro.com
Hello Israel
We're delighted to hear your opinion and we're delighted that you were happy with your experience at Oqoro.
The whole team remains at your disposal and wishes you an excellent day.
Reply from oqoro.com
Hello ,
We're delighted to hear your opinion and we're delighted that you were happy with your experience at Oqoro.
The whole team remains at your disposal and wishes you an excellent day.
Great service in OQORO
5 June 2025
Unprompted review
Reply from oqoro.com
Hello Maria,
Thank you very much for your feedback :)
If there was a zero star I would give…
If there was a zero star I would give it... Complete scam, especially when it comes to deposit ... My EDL of entry and leaving were exactly the same yet oqoro just decided to not return the deposit ...
Do not recommend.
13 March 2025
Unprompted review
Reply from oqoro.com
Hello
We're sorry to read about your dissatisfaction with the return of the security deposit.
Our job is to maintain the properties entrusted to us by owners over time.
We return dozens of deposits every week, and in most cases without any deductions, as the property was returned in the same condition as it was when you moved in.
If, however, the property is unusually dirty or damaged following a comparison of the entry and exit inventories, we have to make deductions from the security deposit. Neither we nor the owner are happy about this, and we have no financial interest in keeping the deposit; on the contrary, our interest is in being able to return it as quickly as possible.
As with all human work, mistakes can be made, which is why you can contact us using the contact form available in your tenant area:
https://support.oqoro.com/hc/fr/requests/new
To access this reason, choose: ‘I'm leaving my accommodation’ then :
Moving in and out → Moving out → Security deposit → I don't agree with the deductions made
Our team will analyse the situation and get back to you as quickly as possible. Your request will be processed and you will receive a reply.
Not recomendable-- bad customer…
Not recomendable-- bad customer service.-- Poor communication -- They will make things up and eat your money! LIterally.
Just donot ever trust OQORO. Apart from everything, They were suppsed to reimburse 900euro. 900euro. There were proof in the Entrance and the Exit invenotry that we could prove, and the Agent AUDRY - She also confirmed, there were no damages done, and nothing to pay. bad customer service.
Noah Perrot (OQORO)said that I will receive money after 1month of exit, after 2 months of exit, they said, they handed over the money to owner.
But this people made some additonal charges, and tells that there damages in the property, it has been 02 months.
Guys, Go to ECC France - SignalConso - Consumer authority - Even policy and complain about these guys.
I even trusted such agents as LivinInFrance who recomended these people.
We had an entrance at 12pm and they gave me the key 4pm, and they never ever took responsibility for that.
Getaway from these people. Most of 4-5stars are fake as well.
3 February 2025
Unprompted review
Reply from oqoro.com
Hello Sam,
We're sorry to read about your dissatisfaction with the return of the security deposit.
Our job is to maintain the properties entrusted to us by the owners over time.
We return dozens of deposits every week, and in most cases without any deductions, as the property was returned in the same condition as it was when you moved in.
If, however, the property is unusually dirty or damaged following a comparison of the entry and exit inventories, we have to make deductions from the security deposit. Neither we nor the owner are happy about this, and we have no financial interest in keeping the deposit; on the contrary, our interest is in being able to return it as quickly as possible.
Like all human work, mistakes can be made, which is why you can contact us using the contact form available on your tenant area:
https://support.oqoro.com/hc/fr/requests/new
To access this reason, choose: ‘I am leaving my accommodation’ then:
My accommodation entries and exits → Exit → Security deposit → I do not agree with the deductions made
Our team will analyse the situation and get back to you as quickly as possible. Your request will be processed and you will receive a reply.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.