The excellent customer service of Paige one of the employees. She took her time to explain everything we were inquiring about optimum pay group. And asked her senior colleague on things that she was n... See more
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See what reviewers are saying
Optimum Pay Group is the chosen payroll provider for my Agency. As a contractor from day one I have found them to be extremely professional. A big shout out though to Lauren Thompson who is an asset... See more
Company replied
Always a pain in the ass dealing with agencies to make sure you get paid. Unfortunately, now you gotta jump through hoops for a good wage. However, signing up to this external payment agency was very... See more
Company replied
I got great help from Jacqui who went above and beyond her role in helping me get registered and explaining things. It was not what she did solely but the way she did it, super friendly, clear infor... See more
Company replied
Company details
Written by the company
Offering tax efficient services to all clients who are looking for an honest, transparent payroll option for their temporary workers. With there being a huge need in market for temporary workers, there is no better time to jump in with both feet into the world of contracting. We have qualified, dedicated staff who have a total of 18 years of knowledge working with contractors. So, you will be dealing with driven, helpful and adaptable staff to ensure contractors needs are met. Taking all the paperwork load away from them so they can enjoy their contracting venture and having a peace of mind that we work honestly and with full transparency. Not only do we put our contractors first but always have time to work parallel with Recruitment agencies giving them too great customer care as we understand, a happy contractor equals a happy recruiter meaning a happy us! We give you back your time to do what you do best and trust in us to take care in legal, accounting and payroll side of things.
Contact info
Gawsworth House, Westmere Drive, CW1 6XB, Crewe, United Kingdom
- 0203 962 4212
- marketing@optimumpaygroup.com
- optimumpaygroup.com
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Service is good
Saskia Service is good, good communication and early pay with detailed payslip.
9 January 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Constance,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Lucia has been a great help
19 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Syeda,
Thank you for taking the time to leave us a review and for your kind feedback about Lucia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Excellent service well explained in…
Excellent service well explained in every detail very polite young lady.
19 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Michael,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Very helpful and hassle free…
Very helpful and hassle free registration . Thanks to Lucia
18 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Ben,
Thank you for taking the time to leave us a review and for your kind feedback about Lucia , we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Simple and Easy Signup
Just signed up with Optimum and Leigh-Ann made the sign up process super easy. Thanks
18 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Jacqueline,
Thank you for taking the time to leave us a review and for your kind feedback about Leigh-Ann , we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
I deal directly with Molly
I deal directly with Molly , she is incredibly helpful and has a great industry knowledge .
i would mot hesitate to recommend her to any one looking for a reliable and compliant pay roll
18 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Michael,
Thank you for taking the time to leave us a review and for your kind feedback about Molly , we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
She was so helpful and happy she must…
She was so helpful and happy she must be going on holiday thanks
18 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Kieron,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Rapid response
17 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Michael,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Lauren Thompson is very helpful person
Lauren Thompson is very helpful person. Always happy to help.
Explain to me very well about the tax code.
16 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Joanna,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
A fast and efficient response to a…
A fast and efficient response to a question. This came from Saskia. Thank you.
12 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Kevin,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Responsive and knowledgeable
Saskia responds immediately with help and advice if I have an issue that needs resolving. The responsiveness and knowledge of employees at optimum always impresses me.
11 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Nick,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Paige was very sweet, kind & helpful
Paige was very sweet and kind. She went out of her way to help me with my questions. :)
12 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Hosanna,
Thank you for taking the time to leave us a review and for your kind feedback about Paige, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Saskia Allen,
Saskia Allen,
Really helped me with a problem and solved it immediately. Alot of companies are cut throat and have no empathy or understanding. Saskia showed me there are still good people in the world as she was efficient and understanding. Really lovely woman who delivered great customer service.
12 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Jess,
Thank you for taking the time to leave us a review and for your kind feedback about Saskia, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
quick help in settling the cases
quick assistance in settling the affairs of new contractors. help in explaining matters related to payments and how to understand them. Thank you Lauren
11 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Robert,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Morning A Sirbulet,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Long term review (after 1.5 years)
Have been contracting for over 15 years, and I can definitely recommend Optimum Pay! Every query is sorted on the spot, they provide clear details about the process, and Laureen is a pleasure to work with! Thank You all, and please keep up with the fantastic work!
11 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Ram,
Thank you for taking the time to leave us a review and for your kind feedback about Lauren, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
really friendly approach
really friendly approach, paying attention to my responses, effective communication, speaking clearly and listen attentively to my responses
9 May 2023
Unprompted review
Reply from Optimum Pay
Good Morning Cristina,
Thank you for taking the time to leave us a review. We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Reply from Optimum Pay
Good Afternoon Ricardo,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
Jacqui Brough was excellent
9 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Samuel,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
she was so polite & lovely
Jacqui was so polite & lovely. literally the best person ever
9 May 2023
Unprompted review
Reply from Optimum Pay
Good Afternoon Anness,
Thank you for taking the time to leave us a review and for your kind feedback about Jacqui, we’ll be sure to pass it on! We look forward to continuing working with you. If you need any assistance at all, please contact our customer care team.
Enjoy the rest of your day,
Team Optimum Pay
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