Optimum Reviews 

I received two scam phone numbers, a fake account and a fake caller id at optimum tyler tx and on phone customer service and thus I have no communication. its a nightmare! scammers work in the store stating they cannot resolve anything because yelp is taken over by a third party known as redline. they calim all cell prividers are under redline. this is a torturous farce!

This company should be closed down by the FCC. We ordered it and the first week it took a crap and calling the customer phone line was useless! We spent hours on hold trying to get someone to help us. We got NOTHING. The internet and TV is junky at best. Their customer service is horrible! They told us we could NOT cancel the service. This place is a joke and people BEWARE!

Buyer Beware
**Extremely inconsistent service and appalling customer support**

My experience with Optimum has been terrible from start to finish. The internet service is extremely inconsistent—constantly up and down—and when something goes wrong, don’t expect the company to take meaningful action to fix it.

Trying to cancel was even worse. I encountered repeated delays, obstruction, contradictory information, and assurances I could not verify. I was told the “system was down,” promised confirmation that never arrived, and left feeling deliberately blocked and deceived simply for trying to end my service.

The entire company—its technology, systems, service, and customer support—feels prehistoric. At the end of the day, all I had was basic internet service, yet Optimum still managed to make the experience needlessly unreliable and exhausting.

This company is failing its customers. Its leadership needs to be held accountable, and, in my opinion, replaced with people capable of operating a modern, reliable, customer-focused business. I strongly recommend looking elsewhere.

lies lies and more lies/deceptive practices
when i signed up 4 lines i was told talk/text /data unlimited only to find out their unlimited is 20 gig a month unless you upgrade to Max (50gig)which no one mentioned, i was told $100 gift card and payment for buyout of a Verizon phone up to $300 ($258 was still owed) only to find out that I had to sign up for Max unlimited when i first signed up or within the first 30 days to switch which was never mentioned. Only when I asked after getting my 2nd bill which was $55 higher than agreed did they tell me I should have taken the Max plan as with 4 lines its the same price as the 20 GIG (Classic plan). They told me the promotions weren't applied even though on my first bill which was $97 it did apply 2nd bill $155.They did issue a credit of $55 now I am out $258 for the buyout and the $100 gift card cuz I was lied to and told i would be getting both after 3 billing cycles but when signed up even though I was told I would get it no one mentioned the max plan was required. in the first 30 days i called at least 20 times with different issues as service interruptions phones having only emergency service amongst many other issues till all was working properly

For months, our business dealt with ongoing internet outages and unreliable service. Multiple technicians were dispatched and repeatedly advised that the issues had been fixed, but the service continued to fail and experience frequent interruptions. To make matters worse, we were charged for missed service appointments when our office had to close due to the very service issues we were trying to resolve.

Rather than pursuing a business interruption claim for the losses we experienced, I simply asked that the charges for the two missed appointments be waived. That reasonable request was denied. The lack of accountability, poor customer service, and refusal to work with a long-time customer were extremely disappointing. I would not recommend this company and will never use their services again.

I have been very disappointed with Optimum’s streaming service. The service constantly buffers, and the problem is especially frustrating when trying to watch a major live event, such as tonight’s Yankees game.

Streaming a live sporting event should be one of the most basic things a television service needs to handle reliably. Instead, the picture repeatedly buffers and interrupts the viewing experience.

What makes it even more frustrating is the customer service. When I called for assistance, I was placed on hold with music and received no updates about how long I would be waiting or when someone would help me.

I pay for this service expecting reliable streaming and reasonable customer support. Optimum needs to do a much better job addressing both the technical problems and the customer service experience.
All other services work well but streaming box is horrible

I'd give ZERO stars, if Trust-Pilot allowed that option. This is the 2nd time I'm going to leave a negative review about Optimum cable services. Recently, my checking account was hacked, so I had to cancel the autopay on optimum account, until I was able to open new checking account. I re-applied for Autopay with new check acct info about 2 weeks ago, but did not click on submit (gee, sorry, didn't see that option). I chatted today with Maximus, who helped me enable the Autopay and supposedly gave me $10 discount. Then I receive an email from Optimum confirming what Maximus did, and gee, my monthly rate is now HIGHER than it was!!
Let's be clear to all future customers, DO NOT BELIEVE ONE WORD THEY TELL YOU WHEN YOU ENROLL FOR OPTIMUM, I was told in Dec2025 that my monthly rate would remain at $175/month for 5 years -- it hasn't even been ONE year yet, but I'm up to $216 as of today. FIND ANOTHER SERVICE, not Optimum, because Optimum is full of B/S and whatever they promise you in the beginning is FALSE -- the only thing they can guarantee is your rate per month will increase :(
After remaining on HOLD for >40 mins, Optimum has just told me a 'supervisor' will call me in 15 mins. They've said this in the past, and NOBODY ever calls -- they did not call back, BTW, it's only been 4 hrs
p.s. pls read Optimum's very standard response below, the EXACT same response I and all other customers receive...probably AI 😮

The ONLY way to cancel service is by phone. TWO hours spent on hold, being transferred around, dropped calls. When I finally spoke with a live person the retention tactics were very aggressive. Not taking "No thank you" at face value, long hold times between progressive offers (as if agent had to talk to a supervisor for the next pressure tactic). Told agent I was cancelling due to sale of the house and was Actually Asked for the new owner's phone number, what??! Then big pressure to provide my new address!! Had a difficult time understanding agent, had to ask them to slow down and not speak to loudly.

I cannot even explain how PISSED OFF I AM RIGHT NOW! I went from leaving Optimum to going to Comcast then Comcast screwed me. I made sure that there would be NO ISSUES from porting the numbers back over. This was well over a month ago. Then come this past Thursday Sept 24th, I come into my business with no phones. I had my manager call optimum, well guess what THEY NEVER HAD THE NUMBERS PORTED OVER! I was told it would take 48 hours! ARE YOU KIDDING ME?! How am I supposed to run my SALON with no phones for 48 hours. Well it’s been longer than that. My phones still done work! So now I’m on the phone with them and they are telling me the phone number is still with Comcast like WTF?! Are you kidding me?! So what the hell is it! This company SUCKS ASS! But I think all these companies suck!

Okay It took almost 3 days for the wifi to come back which is ridiculous knowing other outage areas in oyster bay and Bayville were resolved the same day of the storm on 9/25/2026 but thank you and hopefully the next outage is resolved much quicker or we might have to part ways with another provider.

This company is the worst; there ought to be protections for users. They leave you on hold for hours, and on top of that, they claim there is an outage in the area just to pacify the customer—yet when you actually speak to them, the representatives don't even know what they're talking about. It is frustrating to see how they play games with customers, so I am going to file a formal complaint against them.
They interrupt the service several times a month, but they won't let Spectrum in because they have a monopoly and control over the area.

I owe you nothing! These are you trumped up charges! I owe you nothing except my death! You have succeeded in murdering me! That has been your goal! I have tried to be a good and loyal customer! You have not been a trustworthy and honest provider!

October 2,3026! Since contacting Angie, the service has worsen! I paid a steep trumped up amount of $180 o my credit card to get my service restored. Optimum restored my service, but the juvenile employees at Optimum have started to purposely interrupt my service! This loses my place in a recording and I have to start the recording over, taking time out of this 86 year old's already short life! Why must senior citizens suffer so much! I am a Texas military veteran, totally disabled wit a triple bypass heart surgery, a fake hip, and a heart pacemaker! Why must Optimum continue to make me suffer! Please Optimum, have a heart! Satan stole mine! Please, please! I am on my knees! I live alone and need my Internet and TV service!

They are like the Mafia, They are holding my phone number hostage and will not provide me my transfer pin. they offered me everything under the sun to stay but because I didn't want to stay they put me on the unlimited hold. you know the hold call center customer service reps put you on to make you give up and hang up. that one! this is now my 3rd time calling back just to get my transfer pin!

There is no group text messaging available, so I went to cancel, it took EIGHT phone calls and 5 HOURS of talking to customer service to cancel. Trying Optimum for mobile service was the biggest I have made in years. I also have $50 in charges for who knows what. Worst service and customer experience I ever had!

If you have ANY other options, never use Optimum. I feel so badly for their employees (who are usually lovely) that they have to work for a company who has such incredibly poor service, poor usability, poor help, poor maintenance, poor technology...

Said service available in my area, let me schedule installation date on 9/7/26 (labor day) online. Received MULTIPLE texts and calls confirming that a tech was coming and someone had to be home. Noone ever came, I called, they said that they were closed and rescheduled to the next available appointment 9/24/26. Tech was an hour late, and then ended up telling me that the cable ended 2000 feet from the house and that I couldn't actually get service there. Absolute nightmare.

My optimum internet goes down more than a $20 prostitute.

I’ve tried calling 3x but i cannot reach anyone who has adequate English proficiency to discuss what’s happening.

I’m extremely disappointed with this company’s lack of service

Not that optimum would advertise this, but after having their service for one week, I no longer receive group text messages if there is an android user in the group. So over the last week, without me having any knowledge, I’ve had my boss coworkers, family members, and friends call me separately asking why I’m ignoring them in group texts. I called up to representatives and they said there’s nothing I can do. Now I have to go back to Verizon and somehow return these two new phones to Optimum. This may be the worst scam I have ever seen from a so-called legitimate company

Trash straight Trash, agent lied about EVERYTHING. The technician was horrible cut all my old cables then left everything on the closet floor. Called the agent the same day and was on hold with him for 45+minutes. So please don't get waste your time or money on this trash company.

If I could choose a negative star, I would this has been the worst experience with an Internet service I have ever had. I tried to cancel and move to a different company. They still charge me a full month ran my service for a full month while I was disconnected and receiving Internet from a different company they refuse to give me a refund. They sent me a round in circles promised a refund said my refund had been sent over to North Lane to process and when I spoke with North Lane North Lane told me they had received nothing from Optimum and for me to contact that company again once I contacted them they said there was not a refund to be given.