I contacted Optima for help with my unfiled tax returns, I was able to get assistance promptly, I spoke with Patrick A. and he was very helpful and knowledgeable about my tax problem, he was able to c... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Over all good experience. It was frustrating trying to reach someone. I would go online to schedule an appointment and the link wouldn’t work… I work during the day and unless a call is scheduled. I c... See more
Company replied
Hector was the most caring compassionate representative I’ve ever experienced at Optima. He went above and beyond e and beyond to explain every step to me and any other anticipated. E explained what... See more
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We have been very pleased with Optima Tax Services. They have been supportive and easy to work with throughout the process of resolving my tax issues. Their customer service team has been consistent... See more
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Company details
Information provided by various external sources
Falling behind on tax payments to the IRS is something that millions of Americans have dealt with at one time or another. Owing money to the IRS can be very intimidating, but don’t worry and definitely don’t lose hope – there is tax relief available. A reputable tax relief company can help you reach a tax relief agreement with the IRS. Using proven strategies, our knowledgeable experts can assist you through tax audits, help reduce your tax debt, and stop wage garnishments and bank levies from happening. In some cases, you may be able to settle tax debts for much less than was originally owed. The tax relief experts at Optima Tax Relief are available to be your dedicated resource to save you the most money while resolving your IRS debt in the shortest amount of time possible. Go to the website www.optimataxrelief.com or call 1-800-536-0734 to learn more.
Optima Stands Behind Our Services
15 Day Satisfaction Guarantee
Optima Tax Relief will refund monies paid under the OTR Client Agreement within the first 15 calendar days without any penalty or obligation. For full details and disclaimers visit the optimataxrelief.com site.
Contact info
3100 S. Harbor Blvd., Suite 250, 92704, Santa Ana, United States
- 800-965-3192
- customerhelp@optimataxrelief.com
- optimataxrelief.com
4.5
Excellent
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very attentive and courteous!
11 March 2026
Reply from Optima Tax Relief
Thank you so much for the kind words! It is always our goal to make every client feel heard, valued, and well taken care of. We are glad we delivered that experience for you and look forward to continuing to be there for you throughout the process!
Just needs to be more thorough of what…
Just needs to be more thorough of what it will cost me once started.....I may not be able to afford it.
7 April 2026
Reply from Optima Tax Relief
Thank you for taking the time to share your honest feedback — we truly appreciate it! We never want a client to feel uncertain about what to expect financially. Please do not hesitate to reach out to our team directly, we are here to help and want to make sure you have everything you need to make the most informed decision possible!
I needed to explain all of the…
I needed to explain all of the information that I submitted, due to its unusual content. He stayed with me until all documents were identified and clear for the tax preparation. He spoke clearly and was able to understand my expectations.
6 April 2026
Reply from Optima Tax Relief
Thank you so much for sharing your experience! We understand that every client's situation is unique, and we are so glad our team member took the time to stay with you through every detail until everything was clear and accounted for. That kind of patience, attentiveness, and dedication to truly understanding your needs is what we strive for with every client. We are grateful for your trust and look forward to making sure your tax preparation is handled with the same level of care!
Very professional and precise
6 April 2026
Reply from Optima Tax Relief
Thank you for the kind words! Being professional and precise is exactly the standard we hold ourselves to for every client, and we are glad that came through in your experience. We look forward to continuing to deliver that same level of excellence for you!
So far I would rate the service and…
So far I would rate the service and attention to details and the professional experience a full five star Nancy Khader was great. Explained the whole process and everything of what’s to come and expect. I just started the process with the initial investigation phase. But, everything so far has been very positive.
6 April 2026
Reply from Optima Tax Relief
Thank you so much for this wonderful review! We are thrilled to hear that Nancy Khader made such a great first impression and took the time to thoroughly walk you through the entire process. Knowing exactly what to expect from the very beginning is so important, and we are glad she delivered that clarity and confidence for you. We are excited to continue this journey with you through the investigation phase and beyond, and we are committed to keeping that 5-star experience going every step of the way. Thank you for trusting us!
My experience was not good
My experience was not good, they take your money down just to give you information you already know, and then want to charge astronomical fees that don’t go towards what you owe! I want my money back!
31 March 2026
Unprompted review
Reply from Optima Tax Relief
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Pleasant polite guidance giving the…
Pleasant polite guidance giving the difficult situation
2 April 2026
Reply from Optima Tax Relief
Thank you so much for your kind words! We understand that navigating a difficult situation can be incredibly stressful, and we are so glad our team was able to provide the calm, pleasant, and polite guidance you needed. You never have to face these challenges alone — we are here for you every step of the way and committed to helping you through this!
Customer service was a great help.
3 April 2026
Reply from Optima Tax Relief
Thank you for the kind words! We are so glad our customer service team was able to make a difference for you. Being genuinely helpful to every client is something we take great pride in, and your feedback means a lot to us. We look forward to continuing to be there for you whenever you need us!
Anthony Moffit showed concern.
Anthony Moffit explained the services very well therefore I was comfortable chosing Optima tax relief to assist me with my tax issues.
2 April 2026
Reply from Optima Tax Relief
Thank you for such a wonderful review! We are so glad that Anthony Moffit was able to clearly explain our services and make you feel comfortable and confident in choosing Optima Tax Relief. That is exactly the experience we want every client to have from the very first conversation. You made a great decision, and we are honored to have you on board. We look forward to working hard on your behalf and getting your tax issues resolved!
Great job
Great job on keeping me updated informed on stuff that needed to be done. Submit informed properly came back to me in time skills so that way this can get resolved properly.
1 April 2026
Reply from Optima Tax Relief
Thank you so much for your feedback! We are thrilled to hear that our team kept you updated and informed every step of the way. Making sure everything is submitted correctly and in a timely manner is something we take very seriously, and we are glad that dedication showed throughout your experience. Our goal is always to get things resolved the right way, and we appreciate you trusting us to do just that. We look forward to seeing this through to a successful resolution for you!
It started out well
It started out well, until we got to the resolution part, then the communication, and it didn't seem like anything was happening. I just ended up paying what they said I owed. After I had paid, the "team" called to get me to sign a payment plan, which I informed them that I didn't owe taxes to the IRS. Which they said they would look into and get back. 2 months later, I get another call about needing more documents so that the "team" could work on the resolution. I informed them again that I didn't owe, and the "team" did a quick check, and then acted like they got that for me, but would monitor it for a bit to make sure that it stayed at no tax owed.
1 April 2026
Reply from Optima Tax Relief
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for clients. We urge you to contact our customer service line for assistance: (800) 536-0734.
Good service.
1 April 2026
Reply from Optima Tax Relief
Thank you for the kind words! We are glad to hear you had a good experience with us. Providing great service to every client is always our goal, and your feedback lets us know we are on the right track. We look forward to serving you again!
Always picking up in a timely manner
Always picking up in a timely manner, and has always helped me in the right direction.
3 April 2026
Reply from Optima Tax Relief
Thank you for sharing your experience! We’re glad to hear our team has been responsive and consistently able to guide you in the right direction. Providing dependable support is always our goal, and we truly appreciate your trust in us.
This company is the worst
This company is the worst. We paid them thousands of dollars to help resolve our tax debt and a year later they have done nothing. We were never contacted by our case manager even after requesting to speak to them on many occasions. We only heard from them when they were asking for money. We asked for a refund and they offered us a small fraction of what we paid them. Very disappointing!
Contacted them again after writing this review and the offer remains the same. We would not recommend doing business with them.
30 April 2025
Unprompted review
Reply from Optima Tax Relief
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Executive Review Board Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Reply from Optima Tax Relief
Thank you for your kind words! We’re so glad to hear you had an amazing experience with our team. We truly appreciate your feedback and the opportunity to assist you.
The agent was attentiveness
The agent was attentive to my questions and answered them very well.
2 April 2026
Reply from Optima Tax Relief
Thank you for your feedback! We’re glad to hear our team member was attentive and able to answer your questions clearly. Providing helpful and informed support is always our priority, and we appreciate you sharing your experience.
Can’t really give a rating yet haven’t…
Can’t really give a rating yet haven’t helped me yet got put the work in fist talking on phone was helpful
1 April 2026
Reply from Optima Tax Relief
Thank you for taking the time to share your feedback. We’re glad to hear that your initial conversation was helpful, and we appreciate your patience as we begin working on your case. Our team is committed to providing you with the best possible support and results as we move forward.
Please do not hire this company.
Please do not hire this company.
They did absolutely nothing for us. We paid a significant amount of money trusting that they would help resolve our situation, and instead, we were completely abandoned.
Our case manager, Marvin Doblón, left Optima in the middle of what was supposed to be a negotiation, and we were never informed. After that, we were assigned a new case manager with little to no experience, who clearly did not know how to handle our case and took no meaningful action.
In the end, the “negotiation” they completed was something anyone could have done directly with the IRS. There was no value, no strategy, and no real effort from their side.
This company is negligent, discriminatory, and does not care about its clients. They abandon cases and fail to deliver on their promises. Because of their inaction, we ended up with an IRS levy, causing serious financial damage and emotional stress to my family. Mr. Hwang is responsible for the way our case was handled and for the situation we are now in.
Do not trust this company. Avoid them at all costs.
25 March 2026
Unprompted review
Reply from Optima Tax Relief
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Executive Review Board Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
Great service and guidance!
24 March 2026
Unprompted review
Reply from Optima Tax Relief
Thank you for your kind words! We’re so glad to know you had a great experience and found our guidance helpful. We appreciate you choosing Optima.
Hector explained the results in a way I…
Hector explained the results in a way I could understand & didn’t make it sound too complicated
13 March 2026
Reply from Optima Tax Relief
Thank you so much for your kind feedback! We're glad to hear that Hector explained the results in a way you could understand and didn't make it sound too complicated. Clear, accessible communication is so important to us, especially when dealing with complex tax matters, and we're pleased Hector was able to do that for you.
We'll be sure to share your positive comments with Hector—he'll be glad to know his approach made such a difference! We appreciate your trust in Optima Tax Relief and are always here if you need anything!
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