Optics Warehouse Reviews 

2,590
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 713 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often highlighting the availability of quality items at competitive prices. Many reviewers also commend the speedy and well-packaged delivery service, with orders frequently arriving quickly, sometimes even the next day. The staff receives high praise for being helpful, knowledgeable, and providing outstanding service, offering sound advice and a pleasant shopping experience. However, some customers experienced issues with customer service, noting slow responses to inquiries and unfulfilled promises. A few other people also felt that there were problems with order tracking and communication regarding delivery, leading to uncertainty about their purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, range, and pricing of... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy and fast delivery... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and unbeatable pricing,... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always well stocked, speedy delivery on bought items at usually unbeatable prices. Great selection of stock and friendly helpful staff are just a phone call away. I done ever buy from anyone else and... See more

Company replied

Rated 5 out of 5 stars

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues ou... See more

Company replied

Rated 5 out of 5 stars

The 1st time I used this company they made an error and dispatched the wrong item. However, I judged them on the speed that they corrected that error. This gave me the confidence to place another hi... See more

Company replied

Rated 5 out of 5 stars

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shoppi... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,590)

713 reviews in the last 12 months

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Rated 5 out of 5 stars

I regularly use optics Warehouse for…

I regularly use optics Warehouse for scope and mounts purchases. They always have what I’m looking for
Great service too

1 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

We appreciate the support. Glad we always have what you need and that you enjoyed our service. Happy shooting

Rated 5 out of 5 stars

Hawke 6-24×50 fast mount mil dot IR…

Ordered hawke 6-24×50 fast mount mil dot ir scope.it came with mounts and delivery was quick.i have also changed air rifle so need weaver mounts.
After a quick phone call I was advised wich mounts I now need so will be ordering them.good delivery and service to customers.

1 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the awesome feedback. Glad we could help you get sorted for your new air rifle enjoy the Hawke scope

Rated 5 out of 5 stars

Saddle mount.

Great website easy to use and good descriptions of items,
Very pleased with my vector optics aluminium rifle saddle mount for my primos gen 3 tripod
Works great with my daystate wolverine.

1 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the 5-star review. It’s great to hear that your new rifle saddle mount is a perfect fit for your gear.

Rated 5 out of 5 stars

I had to return an item that I bought

I had to return an item that I bought! (Ring one) easy returns process and fast turn around

27 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the great feedback. We are delighted that you found our return process fast and hassle-free.

Rated 5 out of 5 stars

Bench Rest upgrade

Caldwell Rock pro bench rest. Upgrading the rock. Good product, great price fast delivery from easy to navigate web site

1 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Great choice on the upgrade, Thanks for the fantastic feedback on our prices, delivery, and website.

Rated 5 out of 5 stars

My go to shop

I’ve spent a fortune with them and always get great service and customer support.

31 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for your loyalty and kind words. We’re thrilled to hear that we’ve consistently hit the mark for you, and we look forward to continuing to provide you with great service.

Rated 5 out of 5 stars

First class service as usual

First class service as usual, fast delivery top products 👌🏼

31 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

We greatly appreciate your loyalty and your 5 star review. Providing fast delivery and top tier products is always our priority, and it’s wonderful to know we hit the mark for you.

Rated 5 out of 5 stars

Knowledgeable staff who were able to…

Knowledgeable staff who were able to provide the necessary guidance to assist in my purchase.
Delivery was next day.

31 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

We're delighted that our team could provide the guidance you needed for your purchase. Thank you for choosing us, and we hope you enjoy your new gear.

Rated 5 out of 5 stars

Have always dealt with optic warehouse

Have always dealt with optic warehouse. Very good service. Highly recommended.

29 May 2026
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Reply from Optics Warehouse

We greatly appreciate your loyalty and your wonderful 5 star review. Providing excellent service is always our top priority, and we are thrilled to have earned your high recommendation.

Rated 5 out of 5 stars

The service and everything about Optic…

The service and everything about Optic Warehouse has customer care/experience is superb.
Great value items dispatched in a professional manner -quick and well packaged to eliminate any damage.

30 May 2026
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Reply from Optics Warehouse

We appreciate your fantastic feedback! Providing top tier customer care and secure, speedy delivery is always our top priority.

Rated 5 out of 5 stars

Great support

I bought a pair of trade in LRF binoculars, which turned out to be a mistake. The support people were as helpful as ever trying to help with the issues, but took them back and gave me a full credit, which I put towards the Hawke ones that I should have bought in the first place.

27 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the wonderful feedback. Our goal is always to ensure you leave with the right gear, and we’re glad our team could make the exchange seamless for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Product very good. Very happy.

30 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review. We're thrilled to hear you're very happy with our product and service.

Rated 5 out of 5 stars

The Vector Optics scope is excellent

The Vector Optics scope is excellent, not my first purchase from Optics Warehouse and definitely not the last.
Delivery was excellent and arrived in the allotted time slot

30 May 2026
Optics Warehouse logo

Reply from Optics Warehouse

There is no better compliment than a returning customer. Thank you for the 5 stars, and we look forward to welcoming you back for your next purchase.

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