OpenLoop Health Reviews 1,191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, calming, and professional, making the overall experience wonderful. People frequently highlight the exceptional service, noting the efficiency and ease of their interactions, from scheduling to receiving results. Reviewers are particularly impressed with the quick response times and the clear, thorough explanations provided by the clinicians and nurse practitioners. However, some customers also noted occasional issues with communication, such as difficulties understanding accents during consultations or instances where scheduled reviews were missed. A few people also mentioned dissatisfaction with the inability to obtain prescriptions through the company or challenges with customer service when trying to speak with someone directly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service. Many reviewers highlight the ease of scheduling,... See more

Customer service

People report positive experiences with customer service. Many customers found representatives to be... See more

User experience

Customers had positive experiences with user experience, often highlighting the convenience and ease of use.... See more

Response time

Clients share positive opinions on response time. Many reviewers appreciate the quick return of results and... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help ac... See more

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Everyone from front reception to the MRI tech to the nurse practitioner were very calm and welcoming. Results came promptly and NP clearly explained all results and answered all my questions (she had... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had such an incredible experience at…

I had such an incredible experience at Prenuvo for my whole body MRI. Walking in, I was a little nervous, but the space is so calming and the staff immediately put me at ease. Everyone was warm, patient, and took the time to explain the process in a way that made me feel comfortable and cared for.

The scan itself was much easier than I expected, and I actually felt surprisingly relaxed throughout. What impressed me the most was how thorough and clear the results were—I left not only with peace of mind, but also with a much better understanding of my health.

This experience felt like such a gift to myself. It’s rare to find a place that combines advanced technology with such genuine compassion, but Prenuvo really does. I’m so grateful I did this and wouldn’t hesitate to recommend it to anyone who wants to be proactive about their health.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

The entire process was seamless

The entire process was seamless, from the medical questionnaire after booking, to the actual day of the exam in a pristine environment, all the way through results and review of the results.

I highly recommend the Prenuvo scan for anyone that’s able to afford it, while it’s not within reach of many, it’s understood by the investment made into the equipment and facility.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

The nurse practitioner I spoke with was very knowledgeable. She made me feel comfortable and confident in my decision to start my weightloss journey with Claya.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

They advertise they will give meds but don’t

They advertise they will give meds for uti’s. I answered all the questions and they denied it. They have no way to talk to a doctor or customer service. I got tested at an actual clinic and do have a uti but now I’m out $52 for absolutely nothing. I emailed them and they told me to call. I call the number and it’s 100% a scam telling you they will give you a Walmart gift card! And you can’t talk to anyone. Now I have to file fraud on the company through my bank and will have to get a new debit card. Do not expect to get a prescription through this company.

5 August 2025
Unprompted review
Rated 4 out of 5 stars

Everything went pretty smooth

Everything went pretty smooth. I was able to give some comments. I don’t know if they were heard or understood or listen to yet but I appreciate the way the website works. That’s all I can tell you.

27 June 2025
Unprompted review

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