OpenLoop Health Reviews 

1,195
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff, attentive technicians, and knowledgeable providers who explain scan results clearly, making the entire medical procedure exceptionally straightforward and reassuring. People also highlight the seamless scheduling process, comfortable environment during imaging, and extremely thorough reports that provide valuable health insights for future healthcare routines. Some reviewers were not happy with customer service, pointing out communication gaps, delayed responses, and overall unhelpful interactions. A few consumers experienced frustrating scheduling delays where nobody showed up on time and noted that company representatives showed no respect for scheduled appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing providers and representatives as... See more

Service

Users describe positive interactions with service, highlighting that the appointment was easy to schedule and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process runs... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising helpful representatives... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with effective medications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall the experience was wonderful. She was great to work with and very knowledgeable. I give the experience today a 5 out of 5. However one thing to note I would give the overall experience a 2... See more

Rated 5 out of 5 stars

Prenuvo’s staff was very helpful and calming. The experience in the machine was more pleasant than expected and the mirrored autumn mountain images projected with some dreamy music in the headphones m... See more

Rated 5 out of 5 stars

I highly recommend getting a prenuvo scan. Being proactive with your health could save your life. I was able to find out areas that I need to pay close attention to prevent health concerns in my futur... See more

Rated 5 out of 5 stars

I was very happy with the whole Prenuvo experience. Everyone I worked with was very professional and did a great job. The MRI machine was not as loud as others I have experienced. I was amazed at how... See more


Company details

  1. Health Consultant

Written by the company

OpenLoop is a health tech leader delivering full-stack, white-labeled clinical support to companies scaling virtual care services across the nation. Founded with the vision to bring healing anywhere, OpenLoop’s solutions are thoughtfully designed to simplify telehealth delivery across an expansive array of specialties, in all 50 states.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,195)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best

Prenuvo provides exceptional communication, patience and empathy. Details are covered professionally. I shall continue to work with Prenuvo's staff for years to come.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience at Prenuvo!

The entire experience was very positive! From the scan with my tech Mike, to the follow up with my nurse Taylor. They both explained everything to me and made me feel very comfortable. My results came back quickly and the app is great to have as well.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Going to reach my goal

I’ve been taking the tirzepatide medication with Claya for 2 months now; going into my third. After having a great discussion with the provider we together decided to change my prescription to help achieve my weight loss goal. I definitely felt heard and felt that she gave great advice. This has been a great experience so far. Highly recommend!!!

6 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy to have had this test

I’m so happy to have had this test and understand my body and have a baseline for things to watch. The facility was wonderful. Rosevelt (the NP) was thorough and compassionate explaining my results.
The results were extremely comprehensive!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience with the Prenovo…

Wonderful experience with the Prenovo team. From the front desk staff, clinicians and customer service - everyone was extremely professional and helpful. The report outcomes were highly informative and will assist me in ongoing health journey.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Why not?

I recognized very soon in the process that it was a very professionally run medical venue. Providing me a baseline of my overall health to share with my Primary Care Doctor. This "preventive" measure will address issues before they become an issue in a emergency room. I am thankful.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The NP was extremely professional & friendly. She really listened to me and answered all of my questions very clearly.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Overall Experience

From the start to the end of the process I was very satisfied. The staff was great, the technicians were great, and the information that was provided was concise and easy to understand.

26 August 2025
Unprompted review
Rated 4 out of 5 stars

Must slow them down and ask Probing questions

Felt like the Clinician was going through the motions, quickly providing bare minimum feedback until I continued to ask probing questions. Take away was that I need to inquire further with specialists in the areas highlighted by the MRI and clinician feedback.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

This experience has exceeded all expectations

I have a greater appreciation for each of the body systems and how to be in relationship to them. I have acquired a peace of mind and gratitude for this body and its functions. The entire Prenuvo experience has been wonderful, professional and a complete positive for me. Thank you for making this available!!

29 August 2025
Unprompted review

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